Receptionist

DIDI MATREGRANO

Fairfield, CT ***** 203-***-**** ****@***.***

QUALIFICATIONS SUMMARY

Accomplished professional with experience of more than 30 years in enhancing company productivity, ensuring maximum data entry accuracy, and meeting and exceeding client expectations within a challenging environment. Accelerated career record of processing high volumes of information, streamlining business processes, and delivering high-level services and administrative support to realize company goals. Expert in improving diverse database systems, devising and implementing data management plans with strong attention-to-details skills, while retaining personnel confidentiality and secrecy. An insightful leader able to impart knowledge and motivate both staff and colleagues to operate at optimal performance levels. Adept at prioritizing tasks, collaborating with management, and developing effective communication and organizational procedures. Competent to collaborate with all levels of organization with robust communication, negotiation, and management skills. SKILLS AND EXPERTISE

Team Building & Leadership Effective Communication Data Entry Operations Management Data Collection & Archiving Office Operation Management Record Keeping & Filing System Administration Support & Assistance Reports & Document Maintenance Process & Performance Improvement Strategic Planning & Execution Customer Service Management Business Development & Growth Time Management Problem Solving

CAREER HIGHLIGHTS

Drove company sales by formulating and executing effective social media tactics and directing customer services through social media.

Played an integral role in optimizing company databases by gathering data and capturing information into databases while maintaining top-level accuracy.

Amplified company productivity by organizing all the meetings with customers, maintaining the filing system, and managing and handling company correspondence.

Met and exceeded customers’ expectations by efficiently welcoming visitors, writing and mailing “Thank You” cards, and directing towards suitable departments.

Contributed in students’ development and learning by initiating interactive sessions and introducing necessary materials.

PROFESSIONAL EXPERIENCE

ENTREPRENEUR: Fairfield, CT

Social Media/Network Marketing/Direct Sales 2012 – Present Generate sales leads by evaluating market trends, identifying customer needs, and designing innovative plans accordingly. Derive desired results by introducing company products to potential customers and timely completing sales transactions. Establish highly skilled workforce by recruiting top-talent and providing professional development training to staff towards best working practice.

Amplified social media presence by creating high-quality original blog posts, responding to customer comments, and leveraging social media tools

Ensured exceptional client experience by delivering remarkable customer services, such as responding to complaints and resolving issues.

Receptionist: Fairfield, CT 2015 – 2021

Facilitated team members by providing value-added support in overseeing multiple tasks, such as making copies, sending faxes, compiling documents, and rearranging schedules. Delivered hands-on administrative support to management by efficiently scheduling and preparing meetings, answering phone calls, and DIDI MATREGRANO, Resume – Page 2-203-***-**** ****@***.*** receiving visitors. Ensured smooth workflow by timely completing routine tasks and initiating effective policies and methods..

Enhanced working performance of office and accomplished company goals by formulating and implementing value-added administrative procedures.

BLACK ROCK NURSERY SCHOOL: Fairfield, CT

Substitute Teacher 2007 – 2009

Served as a substitute teacher for lead or assistant teacher by adhering curriculum and lesson plans assigned by the regular teacher. Utilized professional skills, expertise while devising, and implementing lesson strategies and assessments for every lesson. Provided excellent teaching services by preparing lesson strategies for all lessons and promoting class participation. Ensure all-time protection of students by delivering first aid and applying bandages or ointment to injured students.

Monitored student performances and overall class participation while grading papers and assignments and conducting test sessions.

Gained parent satisfaction by meeting in parent-teacher conferences, reporting on student current situation or any incident occurred, and maintaining a neat and clean classroom. EARLY CAREER EXPERIENCE

NAVIGANT INTERNATIONAL: Stamford, CT

Arc Processing Debit Memo Specialist 1999 – 2001

Provided top-notch assistance to management by conducting detailed research and accurately processing debit memos for the Northeast Region Collaborated with collection agencies while leading all procedures of outstanding items in an efficient manner.

Facilitated in opening new branch locations by drafting and submitting applications for approval and paying visits to branch locations.

Debit Memo Team Leader

Enhanced employees’ performance by providing progressive roadmaps to four staff members and guiding individuals towards work excellence. Assisted supervisor by timely reporting on team and individual work achievements, issues and productivity in completing work procedures and fulfilling team requirements.

Augmented employees working efficiency by ensuring continuous members development and aligning staff proficiencies with organizations’ requirements.

CHARTREK TRAVEL: Norwalk, CT

Arc Agent 1997 – 1999

Attained optimum outcomes by overseeing unreported sales, airline resubmissions, and account reconciliation and ensuring timely completion of all assigned work. Increased business progress by processing checks, maintaining accurate and complete financial records, and directing account payable procedures.

Complied with company standards while resolving complaints, conflicts, and issues by providing appropriate and best-in-class solutions.

Additional Experience:

Arc Agent/Processing Agent/Junior Agent MCGREGOR, 1994 to 1997

Ticketing Agent ROBUSTELLI WORLD TRAVEL, 1993 to 1994

Data Entry/Accounting Clerk BROOKS COMMUNITY PAPERS, 1991 to 1993 EDUCATIONAL BACKGROUND

High School Diploma

Norwalk High School, Norwalk, CT, USA: 1989

PROFESSIONAL DEVELOPMENT

DIDI MATREGRANO, Resume – Page 3-203-***-**** ****@***.*** Certificate Hotel and Car Certificate Hotel and Car

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