Front Desk Receptionist

Whitestone NY, * * *** 646-*-**-**** j c ****@*****.***

J O S E P H I N E C R E T E L L A - K R E V A T A S P R O F E S S I O N A L S U M M A R Y

Friendly and courteous professional with 44 years of experience serving in reputable medical organizations. Consistently delivers first-rate service in fast-paced professional environments. Skilled at fostering positive relationships with patients. Driven, highly knowledgeable in managing appointments, telephone calls and medical office needs. Poised and professional with total commitment to guest and facility satisfaction. P R O F E S S I O N A L S K I L L S

Oct. 2020 - Current

W O R K E X P E R I E N C E

Lead Front Desk Coordinator

RestorixHealth, White Plains NY

Answered multi-line phone system and greeted callers enthusiastically. Answered customer telephone calls promptly and appropriately handled needs. Managed office logistics by scheduling appointments and maintaining files. Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls to confirm.

Specialized in coordination of referrals and authorization through insurance and other medical specialists and documented details in patient charts. Completed administrative patient intakes with case histories, insurance information and mandated forms.

Office Manager/Surgical Scheduler Coordinator

Middletown Podiatry, Bronx NY

April 2008 - September 2020

Maintained order and cleanliness of office area for professional and inviting atmosphere. Expertly managed planning, scheduling and coordination of patient procedures. Organized and maintained front desk area, including busy phone lines, insurance claims and collections.

Verified insurance coverage and obtained pre-authorizations for medical office and hospital procedures.

Frequently double-checked patient histories and current information while scheduling follow- ups and referrals in and out of practice.

Adhered to strict HIPAA guidelines to protect patient privacy. Phlebotomy Certification

Financial Care Credit Certification

Strong Organizational Skills

Strong Communication Skills

Front Desk Operations

Computer Proficiency

E D U C A T I O N

April 2006 - April 2008

Front Desk Receptionist

All County Podiatry, Astoria NY

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Answered multi-line phone system for all office inquires. Coordinated patient scheduling, check-in, check-out and payments for billing. Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Completed patient referrals to other medical specialists. Responded to correspondence from insurance companies to verify patient's coverage. Adhered to strict HIPAA guidelines to protect patient privacy. Marcb 2003- -April 2006

Front Desk Receptionist

Whitestone Medical Center, Whitestone NY

Greeted incoming patients professionally and provided friendly, knowledgeable assistance. Enhanced office productivity by handling high volume of callers per day. Coordinated patient scheduling, check-in, check-out and payments for billing. Helped patients complete necessary medical forms and documentation. Organized paperwork such as charts and reports for office and patient needs. Checked patient insurance, demographic and health history to keep information current. Completed patient referrals to other medical specialists. Responded to correspondence from insurance companies to verify patient's coverage. Adhered to strict HIPAA guidelines to protect patient privacy. Highschool Diploma

Long Island City Highschool - Long Island City, New York

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