Customer Service, Social Media
Resume:
Stephanie Beaver
Philadelphia, NY 13673
*************@*******.***
EXPERIENCE
Harbor Freight Tools - Team Member
Duties Include: Serving customers by helping them select products. Drive sales through engagement of customers, suggestive selling, and sharing product knowledge. Greet and receive customers in a welcoming manner. Responds to customers’ questions.
Directs customers by escorting them to racks and counters. Provide outstanding customer service.
Document sales by creating or updating customer profile records. Manage financial transactions.
Process payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
Alert management of potential security issues or concerns. Assist with inventory, including receiving and stocking merchandise. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
SmartStyle Salon - Salon Leader
12/2020 - present
Duties included: Overseeing daily salon operations Hire and train beauticians, as needed
Organize employees’ shifts, considering peak times and seasonality as well as employee availability Order product, retail and backbar.
Arrange for regular maintenance services for all equipment Apply hygiene practices across all beauty stations Ensure all beauty treatments meet high quality standards Maintain sta records, including salaries and working schedules Promote services, products and discounts on social media Receive payments from clients and track all transactions Keep updated records of costs and revenues (e.g. daily, monthly and quarterly) Run online competitions and o er discount packages to attract new clientele. Run competitions for stylists to boost motivation
Monthly skill and sales meetings
Performing hair services
Ski s - Bartender
09/2018 - 08/2020
Duties included: Preparing alcohol or non-alcohol beverages for bar patrons Interact with customers, take orders and serve snacks and drinks Assess customers’ needs and preferences and make recommendations Mix ingredients to prepare cocktails
Present bar menu
Check customers’ identification and confirm it meets legal drinking age Restock and replenish bar inventory and supplies
Stay guest focused and nurture an excellent guest experience Comply with all food and beverage regulations
High situational awareness to try and avoid any potential problems, if a problem does occur, attempt to curtail.
SportClips - Men’s Stylist
10/2016 - 08/2018
Cutting and styling men’s hair. Customer service, transactions. EDUCATION
Orlo School Of Hair Design and Cosmetology - Albany, NY 02/2007 - 02/2008
Cosmetology training. Trained in the chemistry of hair and customer service. Niskayuna High School - Niskayuna, NY
09/2002 - 06/2006
Regents Diploma, Graduated.
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