Customer Representative Service
Resume:
NICHOLE MCLEAN
CUSTOMER SERVICE
(St ter
lam an Week tae hard worker that has more than15 years
of experience working in customer service. was trained and promoted
within one month to become 1st keyholder for retail. Even on
scheduled days off, if was needed would go in and cover for anybody
unable to work. am also experienced in MS office, Word, Excel, and
Power Point. My employers and customers have always left positive
feedback on my work ettiquette and problem solving skills,
EXPERIENCE
WAITRESS/ Seaway Smokehouse
2019-2020
¢ managed dining area by myself
* averaged $3200 in sales
¢ stayed attentive to customers needs and preferences while
handling take out orders via phone
¢ was recognized for multi tasking P.O.S system, customers walking
in, and phone system at the same time
1ST RETAIL KEYHOLDER /The Shoe Dept Encore
2018-2019
¢ Completed training and promoted to keyholder within one month
¢ recognized for excellent customer service and perfect attendence
e excellent problem solving and quick thinking under pressure
¢ received positive feedback from customers for assisting them with
their problems or concerns of merchandise
CUSTOMER REPRESENTATIVE /Concentrix (call center)
2017-2018
¢ managed a high volume of calls within the required timeframe
¢ completed training and promoted to the floor
¢ excellent communication written and verbally
¢ excellent problem solving and conflict resolution
™ __ **************@*****.***
3130 Roxbury Drive Holiday, FL
34691
EDUCATION
HIGH SCHOOL
Thousand Islands High School
2000-2005
JEFFERSON COUNTY BOCES
Early Childhood Education
2004-2005
SKILLS
Customer Service
Efficient in MS Office, Word, Excel, and
Power Point
Excellent written and verbal communication
skills
multitasker
Proficient computer skills
problem solver
works well under pressure
Contact this candidate