Front Desk Customer Service
Resume:
Cathleen Carlin
Seattle, WA *****
**************@*****.***
Work Experience
Front Desk Receptionist
Schick Shadel Hospital - Burien, WA
April 2022 to Present
• Front desk first point of patient and employee contact.
• Organize new admissions and returning patients and paperwork.
• Answer all phones and correspondance across the facility. Cashier/Customer Service
Junction True Value - Seattle, WA
July 2021 to April 2022
• Assisted customers with questions
• Rang out purchases on POS
• Helped out with various seasonal projects
Temp Holiday Merchandiser/Associate
Marshalls Westwood Village - Seattle, WA
September 2020 to May 2021
• Beauty merchandiser, shipments, stocking, recovery home and beauty departments.
• Markdowns, inventory and back up cashier/greeter Services Manager and Recruiter
Ulta Beauty - Tukwila, WA
September 2019 to May 2020
• Manage and recruit for the hair salon and skin care service areas of Ulta Beauty.
• Manage retail salon product and professional appliances departments.
• Responsibilities include but are not limited to maintaining and coaching staff, reaching sales goals in the salon, skin, professional retail product and hair appliances sections. Weekly meetings with all managers in district, full breakdown of all areas of salon and retail budget daily.
• Procuring staff, interviewing, training and continuous assessment of employees in my area of the retail store.
Front Desk Lead Receptionist
Brookdale Senior Living - Seattle, WA
August 2018 to September 2019
• Directed all guests, visitors and vendors.
• Answered multiline phone system.
• Assisted residents with scheduling rides to appointments and organized bus schedule for outings.
• Made floral arrangements for lobby, library/entertainment area and dining room.
• Took on projects as assigned by upper management MASTER COLORIST
Silhouette Organic Beauty Lounge - Bellevue, WA
2015 to September 2018
• Responsibilities included:
• Up sell basic color service to extended service,build and maintain clientele, educate on proper care, sell appropriate hair maintenance products.
• Handle front desk, booking appointments
• All aspects of hairdressing
• Corrective color work for salon
PERSONAL TRAINER
Vision Quest Sport and Fitness - Seattle, WA
February 2011 to December 2015
• Sell fitness training
• Train members
• Advise on nutrition
• Motivate
• Administrative
MANAGER
Carlin Salon and Day Spa - Seattle, WA
November 1994 to 2011
Created a growing clientele of satisfied customers
• Trained and motivated staff of 18 on sales and service techniques
• Inspected work areas or equipment to ensure cleanliness or maintenance standards
• Observed and evaluated workers' appearance and performance to ensure quality service Education
CPT in Personal Training/Nutrition
N.P.T.I. National Personal Training Institute - Seattle, WA June 2011 to 2012
Business Management
University of Phoenix - Bellevue, WA
1990 to 1994
High school diploma or GED
Skills
• Sales (1 year)
• Customer service (10+ years)
• Receptionist (2 years)
• Retail (2 years)
• Management (10+ years)
• Front desk (2 years)
• Supervising experience (10+ years)
• Personal Training (5 years)
• Group Fitness (2 years)
Links
http://www.linkedin.com/pub/cathleen-carlin/4a/374/40 Certifications and Licenses
A valid P&C License/Life License
Certified Personal Trainer
Assessments
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Work Style: Reliability — Familiar
August 2020
Tendency to be dependable and come to work
Full results: Familiar
Work Style: Reliability — Familiar
August 2020
Tendency to be dependable and come to work
Full results: Familiar
Sales Skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Work Style: Conscientiousness — Proficient
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Proficient
January 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Highly Proficient
January 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
RECEPTIONIST (Less than 10year), RETAIL SALES (Less than 10year), CUSTOMER SERVICE (15+ years) Links
http://www.linkedin.com/pub/cathleen-carlin/4a/374/40 SKILLS
Management, Customer Service, Design and Interpersonal Skills LINKS
http://www.linkedin.com/pub/cathleen-carlin/4a/374/40 HIGHLIGHTS OF QUALIFICATIONS:
• Provided customers with products, information and resources to meet their expressed needs
• Ability to seek out tasks that must be executed and finish projects
• Successfully managed a staff of 15 and ran all phases of a business as well as maintaining a large personal clientele
• Works well with others in a small or large environment
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