Customer Service Representative
Resume:
Tiffany Banks
Memphis, TN *****
************@*****.***
● Excellent customer service skills
● Highly motivated & goal oriented
● Strong work ethics
● Excellent organizational skills
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Phlebotomy Technician
Octapharma Plasama, Inc / OPI - Memphis, TN
March 2022 to Present
Phlebotomists job description focuses responsibility for taking blood from patients and properly labeling samples with the patient information and lab test orders from the doctor. The blood drawn by the phlebotomist can be used to test for a laundry list of medical conditions, from high cholesterol to diabetes. Guest Service Representative
Holiday Inn Express and Suites - Olive Branch, MS
October 2021 to December 2021
Provide customer service for guests of the hotel.
Guest Service Representative
Hotel Indigo Downtown Memphis - Memphis, TN
April 2021 to September 2021
Customer Service Rep
Provide excellent service to all guests on a day to day basic. Ensure all guests are provided with excellent feed back . Maintain a highly demand on smiles. Make reservations and modify all inquiries for the guests. Assessing billing and questions of reservations for present and upcoming guests. Front Office Supervisor
Holiday Inn Downtown Memphis - Memphis, TN
September 2018 to May 2020
Manage incoming calls and customer service inquiries . Generate sales that develop into new customers.
Identifying and assessing customers' needs to achieve satisfaction . Definitely experienced with the system Opera . Supervise all desk agents for the front desk to ensure all day to day routine is accomplished . Loyalty Champion for IHG, meet standards of enrollments / signups . Maintain score to meet every quarter for the company. Customer Service Representative
Crowne Plaza Hotel - Memphis, TN
February 2018 to September 2018
Managing incoming calls and customer service inquiries. Generating sales leads that develop into new customers. Identifying and assessing customers’ needs to achieve satisfaction. Picker / ICC Analyst
Williams-Sonoma, Inc. - Olive Branch, MS
May 2017 to January 2018
Worked in isolated mods. Use wrist gladiators to scan each merchandise that verifies each correctly item for each collate. Worked on production in a fast paced working environment. Ordered all products due to shortages. Maintained an accurate flow for PTL. Manually entered all docking and shipping orders for delivery.
Unarmed Security Officer
Imperial Security, Inc. - Memphis, TN
August 2017 to October 2017
Observe and report all unsighted incidents
Assistant Manager
Family Dollar - Memphis, TN
April 2016 to September 2017
Family Dollar Memphis, Tn
Assistant Manager
● Opening and closing procedures for the store
● Maintains and manage the operation for the store
● Good customer service for all customers
Beverage Server
Southland Park & Gaming Casino - West Memphis, AR
2014 to 2016
Delivered beverages to patrons on a timely matter. Provided excellent service skills to all patrons, great feedback of any unanswered questions concerning the gaming industry.
Shift Leader
Pizza Hut - Southaven, MS
2013 to 2014
Assist in managing the smooth operation of the restaurant
● Work closely with team members and ensures everyone follows all safety procedures
● Share the responsibility for achieving customer, profit, sales, and employee performance goals Backroom Coordinator
TJMAXX - Germantown, TN
2011 to 2013
Supervised a small group of hangers and lay up associates
● Responsible for truck merchandise and all paperwork
● Ensures all merchandise is properly censored and on salesfloor for purchase. Assistant Manager
Dollar General - Rolling Fork, MS
2008 to 2010
Assisted with all store functions including scheduling, ordering, freight processing and all day-to-day store activities as directed.
● Performed all opening and closing procedures
● Protected and secured all company assets, including store cash.
● Maintained a professional and friendly environment with customers, subordinates and supervisors. Education
High school diploma in Education
Penn Foster - Scranton, PA
November 2021 to December 2021
Certification in Phlebotomy Technician
Delta Technical College - Horn Lake, MS
January 2021 to February 2021
Skills
• Management (10+ years)
• Customer Service
• Call Center
• CSR
• Customer Care
• Receptionist
• Billing
• Cash Handling
• Microsoft Word
• Outlook
• Scheduling
• Microsoft Office
• Excel
• Assistant Manager Experience
• Guest Services
• Security
• Store Management Experience
• Supervising Experience
• Shift Management
• Restaurant Management
• Freight Experience
• Sales
• Office Administration
• Administrative Experience
• Teaching
• Office Management
• Payroll
• Serving Experience
• Merchandising
• Typing
• English
• Guest relations
• Office experience
• Surveillance
• Host/hostess experience
• Store management
• POS
• Banquet experience
• CCTV
• Phlebotomy
• Venipuncture
• Laboratory Experience
• Patient Care
• Vital Signs
• Medical Records
Additional Information
August 13, 2018
To Whom It May Concern:
I would like to introduce you to Tiffany Banks. Tiffany worked for me as a Guest Service Representative at Crowne Plaza Memphis East. She came to Crowne Plaza with minimal hotel experience and was able to learn the system and procedures in short order. Tiffany has become an integral part of the front desk operations.
She is very conscientious about being to work on time and is more than willing to stay when necessary to assist whenever is needed. Tiffany has a leadership quality about her that she will take charge of any situation and follow it through.
Tiffany is dependable and can be relied upon to insure that all required tasks are completed daily as well as insuring that the guests are satisfied to the best of her ability. Tiffany has a passion about her guests and making certain that all of their needs are met. She takes guest service to a whole new level by going above and beyond and has been recognized in multiple guest surveys.
I am happy to recommend Tiffany for any position that she is compelled to apply for. Should you have any questions please feel to contact me. Warm Regards,
Carla Harris
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