Medical Assistant Customer Service
Resume:
Monique Ramirez
909-***-**** *******.***********@*****.***
CORE KNOWLEDGE & SPECIALIZED SKILLS
Vital Signs & Measurements Urinalysis Blood Composition Vacutainer System Exam Room Set Up Rooming Patients Taking Vital Signs OSHA Guidelines Medical Terminology
PREVIOUS WORK EXPERIENCE
Inland Empire Women's Center, San Bernardino January 2022 - March 2022
Calling patients back, taking vitals, asking patients questions, logging patients information in there chart.
Drawing blood, giving injections, doing urinalysis, urine culture & sensitivity and pregnancy test and spin blood.
Set rooms for exams, pap smears, swabs, biopsy procedures, IUDs, pelvic exams, and assist the providers for the exams.
Cleaned instruments speculums, Temecula, sounds, scissors, and pipits and put all the instruments in the auto play.
The front end checked patients in, check patients out, scheduled appointments, answering phone calls, transferred calls, called patients for missing appointments, scanned documents in patient's charts, faxed prescriptions for patients, and used the portals for insurances.
Amazon, San Bernardino September 2021
Scanning in packages and putting them in the containers.
Getting boxes and putting them on pallets.
Conducting putting the packages on the conveyor belt.
Splitting grabbing the packages and sorting them out.
Walmart, Redlands October 2015 - September 2016
Recommended, selected, and helped locate or obtain merchandise to customers.
Placed special orders to call other stores to find desired items.
Put up signage regarding promotions, changes to store regulations, etc.
Answer phone calls and transfer them.
Salvation army, San Bernardino March 2010 - November 2010
Put up signage regarding promotions, changes to store regulations, etc.
Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.
Assisted with store stocking, floor-sets and opening/closing procedures.
Recommended, selected, and helped locate or obtain merchandise to customers.
Mattel toy store, San Bernardino September 2006 - December 2006
Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.
Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.
Recommended, selected, and helped locate or obtain merchandise to customers.
Put up signage regarding promotions, changes to store regulations, etc.
DD's discount, San Bernardino September 2005 - April 2006
Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.
Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.
Assisted with store stocking, floor-sets and opening/closing procedures.
Responded to service inquiries and coordinates resolutions with management and floor associates.
Put up signage regarding promotions, changes to store regulations, etc.
Mc Donald's, San Bernardino August 2005 - September 2005
Maintained working knowledge of restaurant's policies and procedures.
Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
Maintained high standards of customer service during high-volume, fast-paced operations.
Communicated clearly and positively with coworkers and management.
Mastered point-of-service (POS) computer system for automated order taking.
Handled currency and credit transactions quickly and accurately.
Followed procedures for safe food preparation, assembly, and presentation.
EDUCATION
Medical Assistant- UEI March 2022
Vital Signs & Measurements
OSHA Guidelines
Urinalysis
Medical Terminology
Blood Composition
Vacutainer System
EKGs
Exam Room Set Up
Injections
High school diploma- Five Keys charter school June 2021
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