Administration/Customer Service

E. Sophia Rolle

#* *** * *** ****** Grand Bahama, Bahamas 242-***-**** Email: ********@*****.*** Career Objective

Versatile professional with meticulous attention to detail and organizational skills gained through 20+ years of superb and proven knowledge of executive support, administration, customer service, productivity and performance management, seeking to dedicate my experience, energy and can-do attitude to a demanding position.

Skills

Critical Thinking and Problem Solving Oral and Written Communications Teamwork and Collaboration Leadership and Organization Professionalism and Strong Work Ethic Ability to Work Under Pressure Confident and Resilient Perseverance and Motivation Procurement Knowledge Budget Management

Experience

August 2021 – present

Administrative Assistant (Part-Time)

Keystone Development Group, Freeport, Bahamas.

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

• Track customer billing and payments.

• Ensure strict confidentiality regarding all business and client matters.

• Ensure production agendas remain on track and within projected guidelines.

• Provide Human Resource and payroll department backup as necessary.

• Research special projects and coordination with third parties.

• Order and coordinate delivery of material and equipment for projects.

• Answer phone calls and direct calls to appropriate parties or take messages.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Make travel arrangements.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

• Complete work schedules, manage calendars, and arrange appointments.

• Inventory and order office supplies.

Experience (cont’d)

February 2019 – July 2021

Sales Consultant

Commonwealth Brewery Limited (Heineken Company), Freeport, Bahamas.

• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.

• Answer customers' questions about products, prices, availability, or credit terms.

• Quote prices, credit terms, or other bid specifications.

• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.

• Negotiate prices or terms of sales or service agreements.

• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.

• Collaborate with colleagues to exchange information, such as selling strategies or marketing information.

• Prepare sales presentations or proposals to explain product specifications or applications.

• Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.

• Attend sales and trade meetings, read related publications in order to obtain information about market conditions, business trends, and industry developments.

• Visit 50-75 establishments to evaluate needs or to promote product or service sales.

• Consultant to 50-60 Family Island Customers via telephone, email and messaging apps.

• Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible.

• Obtain and study information about clients' products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance.

• Attend sales meetings and training seminars to gather information, promote products, expand network of contacts, and increase knowledge.

• Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.

• Secure and renew orders and arrange delivery.

• Identify resale opportunities and support them to achieve sales plans.

• Document account activities, generate reports, and keep records of business transactions with customers.

• Listen to and resolve customer complaints regarding services, products, or personnel. Experience (cont’d)

March 1999 – February 2019

Executive Assistant

Commonwealth Brewery Limited (Heineken Company), Freeport, Bahamas.

• Prepare invoices, reports, memos, letters, agendas and other documents, using word processing, spreadsheet, database, or presentation software.

• Conduct research, compile data, and prepare papers for presentations.

• Attend meetings to compile, transcribe, and distribute minutes.

• Read and analyze incoming correspondence, including fax and emails to determine their significance and plan their distribution.

• Provide clerical support to other departments.

• Manage and maintain executives' schedules and travel arrangements.

• Operate office equipment such as fax machines, copiers, and phone systems.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

• Complete forms in accordance with company procedures.

• Learn to operate new office technologies as they are developed and implemented.

• Manage projects or contribute to committee or teamwork.

• Order and dispense supplies.

• Provide services to customers, such as order placement or account information.

• Take dictation in shorthand or by machine and transcribe information.

• Arrange conference, meetings, or travel reservations for other department personnel.

• Confer with customers by telephone or in person to provide information about products and services, direct them to appropriate persons, take or enter orders and obtain details of complaints.

• Prepare purchase orders and review requisitions for goods and services.

• Request or compile necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents.

• Prepare purchase orders and send copies to suppliers and to departments originating requests.

• Perform buying duties when necessary.

• Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.

• Prepare, maintain, and review purchasing files, reports and price lists.

• Coordinate services for events, such as accommodation and transportation for participants, hire volunteers and support staff, secure facilities, catering, signage, displays, special needs requirements, audio-visual equipment, printing and event security and other event needs.

• Maintain records of event aspects, including financial details.

• Obtain permits from police and health departments for events.

• Coordinate all company functions, i.e., Seminars, Product Launch, Holiday Parties, etc. Experience (cont’d)

May 1994 – March 1999

Legal Secretary

Stephen Wilchcombe & Co., Freeport, Bahamas.

• Type correspondence and other written material from rough drafts, corrected copies, voice recordings, dictation or previous versions.

• Take dictation in shorthand and transcribe information.

• Transcribe and proofread legal documents.

• Schedule court depositions, hearings and other meetings.

• File documents with the court ahead of deadlines.

• Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.

• Answer telephone and give information to clients, take messages, or transfer calls to appropriate individuals.

• Make photocopies of correspondence, documents, and other printed matter.

• File and store completed documents, hard copy and on computer hard drive or disk, and/or maintain a computer filing system to store, retrieve, update and delete documents.

• Schedule appointments, make travel arrangements and maintain and update appointment calendars.

• Operate office equipment such as fax machines, copiers, and phone systems.

• General Banking and Run Errands.

Education

June 1992

Hawksbill High

Business Studies

References

Richard Moree – Vice President

Keystone Development Group Co. Ltd.

Mobile: 242-***-****

Naomi Russell – Office Manager (Retired)

Commonwealth Brewery Limited (Heineken Company)

Mobile: 242-***-****

Stephen Stubbs

Customs Broker

Mobile: 242-***-****

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