Project Manager

Ash R. Gowan

Sales Customer Service Project Management

Linden, MI 517-***-**** ***.*********@*****.***

SUMMARY OF QUALIFICATIONS

•Result-driven self-starter with several years’ expertise providing an exceptional customer experience, increasing customer bases and streamlining operations to meet the needs of the client and the business. Skill set developed through years of experience in the following areas:

•Operation Management

•Sales, Service & Support

•Communication & Teamwork

•Project Management

•Managerial Accounting

•Supply Chain Management

•Drive sales initiatives while focusing on business operations to ensure workflow and financial activities promote the bottom line.

•Improve and maintain business efficiency through analysis of sales trends for inventory purchasing and management.

•Manage job sites and projects to ensure on-time deliverables, completion deadlines and customer satisfaction.

•Manage small team of nonunion/pavillion wage employee

•Ability to acquire new business clients, expand current relationships with clientele and extend support that achieves confidence and drives profitability.

•Effectively set an example and inspire colleagues to successfully provide top-notch service and assistance resulting in best practices and customer satisfaction.

•Take charge leader capable of recommending process improvements, workflow solutions and creative ideas while communicating benefits to management, colleagues, and customers.

•Mentor and coach direct reports and colleagues driving exceptional performance standards.

•Strong work ethic, people-person and very adaptable to evolving situations.

•Assured all safety, quality, delivery cost, morale, environment, production throughout, budget practices, objectives and improvements are met.

•Manage non-unionized workforce

•Work with finance to ensure proper financial tracking and to correct any invoice, receiving and pricing discrepancies.

•Regularly follows-up with the customers to ensure that the orders were received timely and without damage.

CORE COMPETENCIES

•Sales Leadership

•Customer Service & Relations

•Project Management

•Inventory Control

•Budgeting & Cost Controls

•QuickBooks & POS Systems

•Bidding & Estimating

•Human Resources

•Confident Communicator

•Team Building & Leadership

•Critical Thinking & Decision-Making

•Strong work ethic,flexible and adaptable with 4 or more members

•Microsoft Word,Outlook,Excel & PowerPoint

•Unbundling a product with its associated cost

PROFESSIONAL EXPERIENCE

South Lyon Fence

Project Manager –South Lyon, MI 2015 – Current

•Effectively schedule employees at job sites to keep projects on track, on-time and within budget.

•Responsible for taking measurements and pictures of potential job sites for bidding and quote purposes.

•Read and interpret blueprints daily.

•Manage corporate sales to include quoting, bidding and invoicing customers.

•Track inventory to ensure stock is available to meet the needs of current and upcoming jobs.

•Experience in using all tools and equipment.

•Successfully increased revenue annually from $1.8M to $4.6M.

Wireless Revolution – Sprint

Lead Sales Associate – Brighton, MI 2011 – 2015

Store Manager – Hartland, MI 2010 – 2011

•Managed the opening and closing of the store daily. Oversaw daily activities to ensure operations are streamlined.

•Utilized a point-of-sale system providing support to customers paying for products and services.

•Tracked all inventory and ordered products to replenish stock.

•Routinely handled cash and completed all bank deposits.

•Maintained all human resource duties to include training, hiring, firing and payroll.

•Expertly handled all outside sales and cold calls leading to new business opportunities.

ADDITIONAL WORK HISTORY

•Owner / Store Manager / Master Service Tech – Allstar Wireless Sprint, Hartland, MI -2004 – 2010

•Oversaw all aspects of store management and operations.

EDUCATION

•A.A.S. – Automotive Technologies, Lansing Community College, Lansing, MI -2005

CERTIFICATIONS

•ASE Certification – Automotive Engines, Electrical & Brakes, State of Michigan -2005

•OSHA Forklift Certification- 2015 - Current

•OSHA 10 Certification- 2019 - Current

•MDOT Certification 2015 - Current

ACHIEVEMENTS

•Top Sales Representative – Wireless Revolution 2011 – 2013

•Service Technician Award – Sprint 2010

•Top Sales Representative – Allstar Wireless 2005 – 2008

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