Medical Billing Insurance Coordinator

JESSICA

KANESHIRO

**** * ******** **.

Colorado Springs, Co 80903

Ph. 719-***-****

Email: ************@*****.***

Experience

Dental insurance coordinator

Spherion contract position

May 2021 to May 2022

Answering inbound calls in a timely manner

Also making outbound calls to subscribers and providers about claims and coverage of patients

Updating claims and files for subscribers

Making sure payments are being sent out correctly

Following HIPAA rules about PHI

Making sure each caller verified certain things before proceeding on with the call. Worked with government employees and retirees also took over 50 to 100 calls a day

Customer Service Rep/Dispatcher

Select recovery group llc

Sept 2019 to April 2021

Answering calls and solving customers problems in a timely manner,

dispatching calls out to employe and administrative duties.

Filling claims.

Updating files.

Closing and consolidating files.

Shredding files and important papers.

Making correct payments to vendors ordering office supplies. Making schedule and preparing timesheet for office.

Warehouse Associate Amazon

Colorado Springs, CO

October 2018 to September 2019 •

Unloaded incoming shipment trucks • Tracked all merchandise with scans for each movement of item• Stored items on shelves according to routes • Updates warehouse logs and computers consistently and accurately • Maintained inventory • Organized inventory into appropriate areas

Administrative Assistant FJC Personnel, LLC –

Colorado Springs, CO

November 2015 to Oct 2018

Greeted all clients and visitors,

ensuring they received an outstanding first impression of the company

• Answering and directing phone calls, taking messages when necessary

Listen attentively to callers to ensure a positive customer experience • Organizing and scheduling meetings and appointments • Taking inventory and ordering office supplies • Filing, faxing, checking and answering emails

Education Bachelor of Science in Healthcare Management Grantham University –

Kansas City, MO September 2016 to September 2018

GPA: 3.7 magma cum laude

Associate in Science (AS) in Medical Billing & Coding Grantham University - Kansas City, MO August 2014 to September 2016

GPA 3.8 magma cum laude

Skills

•CPT Coding

• Medical Billing

• ICD-10

• Medical Coding

•Healthcare Management

•ICD Coding

•Insurance Verification

• ICD-9

•Anatomy knowledge

• Physiology Knowledge

•Medical Office Experience

•Typing 50wpm

• Medical terminology

• Customer service

•Microsoft Office

• Data Entry

•10 key calculator

•Office experience

• 10 key calculator

•HIPAA

•Dental ADA Codes

•Dental insurance rules

•Working fully remote for 4 hrs

•Answering phones

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