Court Clerk Customer Service

TUDIE

SIMPSON-BOYLE

***** *********** ** *** ***, Houston, Tx 77077, 225-***-****, ************@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

SKILLS

Document review

Report preparation

Cultural awareness

Multitasking

Analytical thinking

Public speaking

Microsoft Word

Scheduling

Recordkeeping

EXPERIENCE

Title Specialist

Vroom Inc Houston, Texas

May 2021 - Current

Answered incoming calls from customers, lien holders and state county offices about vehicle titles.

Scanned title documentation into sales force and reviewed entries for completeness.

Maintained orderly, user-friendly, and current filing system for office personnel

Work internal case files to resolve customer issues for registration.

Court Clerk

State of Missouri Kansas City, Missouri

November 2018 - May 2021

Handled both paper and digital court business with minimal oversight.

Followed court procedures and policies and complied with legal requirements of different kinds of cases.

Copied, printed, and mailed court documents following proper procedures.

Assisted public at court counter to handle basic business.

Coordinated court dockets and managed cases to be called.

Documented court proceedings and retained files for reference.

Title Clerk

Copart Inc Kansas City, Kansas

August 2016 - August 2018

Assisted public by answering questions about property titles, assessments, and maps.

Answered incoming calls from customers, dealers, and auctions about auctioned car titles.

Reviewed over sale titles weekly for accuracy and required corrections to meet state requirements.

Scanned title documentation into database and reviewed entries for completeness.

Generate daily report

Customer Care Specialist

Caribbean broilers Kingston, Jamaica

May 2011 - June 2015

Coordinated fieldwork, including setting up appointments, monitoring work completion, and following up with customers.

Accelerated customers' experiences by suggesting new product offerings.

Explained promotions and special offers to customers and sold products to customers during routine service calls using strong cross-selling abilities.

Completed inquiries and followed up with customers to share findings and offer solutions.

Achieved an increase with customer portfolio over 100% within 5 months.

Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

EDUCATION

Bachelors

Southern New Hampshire University, Manchester, NH

June 2022

Associate

Metropolitan community College, Kansas City, MO

Oct 2020

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