Customer Service Data Entry
Resume:
Peggy Hunter
*.******@*******.***
www.linkedin/peggyahunter
Profile
• Positive energetic project manager who thrives in fast paced environment
• Passionate for technology and held various jobs at Sun, Intuit, Google, and Apple.
• Excellent communicator, solution finder and relationship builder
• Excel at interpersonal skills, providing support to direct, internal customers and product teams
• Fast learner with computers and software applications
• Multitasker, Detail Oriented
Education
Branham High School 1976
Ultimate in Success - PLM Certification Class 2012 Agile PLM Certification, Apple, Google 2015
MindMajix - Agile Review import export 2017
Customer Service skills classes 2012
Technical Skills
• Microsoft 365, Word, Excel, PowerPoint, Outlook, SharePoint
• Google Documents, Sheets, Calendar, Gmail, Guts ticket system
• Mac and PC systems
• Agile ERP, Oracle, Arena, Mfg Pro, Windchill
Professional Experience
Project Coordination, Data Entry
• Created Part Numbers, Bills of Materials, Engineering change Orders, Manufacturing change orders, Vendor /Supplier
add and changes, deviations
• Provided high level service with customer focus, urgency, and quality.
• Program managed multiple tasks, lead cross-functional peers and report status to management on project deliverables.
• Actioned service tickets achieving 100% on time performance.
• Achieved 100% on time shipment delivery,
• Scheduled, and communicated product launch status and key metrics to teams and management.
• RoHs team leader for resolution non-conformant parts
• Researched, submitted, expedited part classification and valuation tickets, managing details and questions.
• Chaired weekly Status team meetings and reported metrics
• Set up new projects, user group access in Agile and Windchill
• Interfaced with Engineering, Master Scheduling, PC Planning, and Purchasing teams
• Using Excel and QuickBooks system created Ops schedules, defined bill of materials, requirements.
• Provided clear input to the team on issues and deliverables, driving best practices.
Business Operations Support
• Developed training documentation, procedures
• Trained Backups, and Engineers on Agile requirements
• Standardized part descriptions
• Supported Windchill to Agile migration, correcting attribute changes on system after system migration.
• Created process to gather info for prototypes and system requirements.
• Worked with Excel Spreadsheets, using macros, sorting, filtering, and v-lookup. Customer Service
• Worked as a call center lead in the video gaming industry
• Account rep for key accounts in software companies.
• Delivered customer service skills by actioning tickets for part creation, meeting service level agreement 96% on time.
Sustaining and New Product Buyer /Planner
• Scheduled product launch schedule, requirements with teams.
• Led Operations for key product lines, release package products to retail stores, and set up online sales parts.
• Ran WebEx release team meetings daily
• Troubleshooting potential issues quickly created ECRs, managed ECO BOM creation, and Deviations.
• Using Excel and QuickBooks system created Ops schedules, defined bill of materials, requirements.
• Reviewed turnkey supplier inventory, Created MIN/Max values, obsoleted, reworked parts
• Achieved 100% on time shipment delivery,
• Scheduled, and communicated product launch status and key metrics to teams and management.
• Created purchase orders with suppliers, approved quotes, worked with partners ensuring quality products were delivered to customers.
• Negotiated SOWs with outside partners. Participated in Vendor QBR's, and Corrective action.
• Performed first article quality check on software packaged samples.
• Created purchase orders with suppliers, approved quotes, worked with partners ensuring quality products were delivered
• to customers.
• Managed and executed project plans for marketing item centralization, verifying scope, schedule, deliverables, preloaded software to sun servers saving marketing costs 60%.
• Placed purchase orders, prepared top level assembly forecast for media kits and authorized buy @100K.
• Presented quarterly results QBR supplier scorecard.
• Set up over 1000 electronic files on download center website.
• Created test plans, and production URLs. Ftp'd files, set up legal Notices. Employment History
PLM Change Analyst/ Sr. PLM Analyst
Worldwide Configuration Change Analyst
Insight Global@ Facebook Fremont 6/2021 – 11/2021
Infosys @ Google Mountain View 9/2017 – 11/2017
Astreya@ Google Mountain View 7/2015 – 2/2017
OTM Professionals @ Apple Sunnyvale, CA 4/2014 – 11/2014 Operations Systems Analyst
TSP @ Hitachi Data Systems 3/2013 – 1/2014
Manufacturing Product Manager - Release Manager
Intuit 8/2011 – 11/2012
Business Operations Manager
NPI Release Program Manager
Sun Microsystems, Inc 2/1996– 1/2009
Customer Service roles / Buyer Planner
Atari CSR Lead 6/1979- 7/1984
Xemag Account Manager 8/1985 - 2/1990
Software Publishing Corp Buyer Planner 2/1990 – 1/1996
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