Friendly and efficient customer service

team member devoted to maximizing

customer satisfaction with exceptional

service and support. Knowledgeable about

store standards with strong skill in retaining

product and service information to provide

effective issue resolution. Skilled in

promoting sales to increase revenue while

addressing diverse issues.

Effective communication

Software troubleshooting

Sales techniques

Process improvements

Quality assurance

Credit card payment processing

System implementation

Promotional support

Materials transport

Inventory control

Organizational strengths

In-store support

High School Diploma

Westchester High

Los Angeles, Ca,

06/2019

Verizon

Sales Associate Los Angeles, CA 06/2019 to 01/2020 Kept apprised of emerging trends and provided informative customer service to assist in product selection.

Trained all new sales employees on effective sales, service and operational strategies to maximize team performance. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Coached team members on security risks and loss prevention to aid in mitigating store theft.

Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Mentored team members in mastering sales techniques to consistently exceed objectives.

Offered product and service consultations and employed upselling techniques.

Sold various products by explaining unique features and educating customers on proper application.

Processed orders through system and coordinated product deliveries. Negotiated and closed deals with minimal oversight. Educated customers on product and service offerings. Demonstrated products to customers, discussed features and redirected objections to capture sales.

Mixed and matched paints according to customer specifications. Stayed up to date on store promotions, payment policies and security practices.

Ralph's

Customer Service Associate Los Angeles, Ca 02/2017 to 03/2018 Achieved high customer satisfaction scores by de-escalating complaints quickly.

Tierra

Jefferson

E. adq7w8@r.postjobfree.com

C. 725-***-****

Rancho Cucamonga, Ca 91708

Summary

Skills

Education and Training

Experience

TJ

Prepared, completed and processed customer account forms and database changes.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Maintained revenue streams by exhausting every option before offering refunds.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Reviewed account and service histories to identify trends and issues. Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

Contributed to business growth by confirming customer satisfaction with service and quality.

Evaluated customer account information to assess current issues and determine potential solutions.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Reduced process lags and effectively trained team members on best practices and protocol.

Educated customers on special pricing opportunities and company offerings.

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Promoted branding initiatives while maintaining product displays to adhere to corporate standards.

Documented conversations with customers to track requests, problems and solutions.

Partnered with program management and store leads to make recommendations, process improvements and corrective action plans. Diminished work-flow downtime and troubleshot customer sales, support and software issues.

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