Mekeala Rayford
Call Center
Milwaukee, WI *****
*******.*@*****.***
To obtain a challenging and rewarding position utilizing my abilities developed through my experience with an opportunity for professional growth based on. Authorized to work in the US for any employer
Work Experience
Personal Care Assistant
ComForCare senior services - Hartford, WI
Present
Manager
Dollar Tree - Milwaukee, WI
March 2020 to October 2021
In charge of front end cashier’s
Call Center Representative
Herzing University - Menomonee Falls, WI
January 2019 to September 2019
Outbound calls, answering calls.
Caregiver
United Home Health Care LLC
February 2016 to October 2016
• Give assistance to people who are sick, injured, mentally or physically disabled, or the elderly and fragile.
• Help clients make and keep appointments with doctors, provide or arrange transportation and serve as a companion for their clients.
• Help their clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework.
Call Center Representative
Comcast Cable- Milwaukee, WI
• Answer incoming customer phone calls and take appropriate action for each call.
• Input data into the company computer platform to keep each customer record updated.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company Cashier/Customer Service
Value Beauty - Milwaukee, WI
January 2015 to April 2016
• Promote sales by assisting customers and offering suggestions.
• Stock shelves, counters, and tables with merchandise.
• Enter register transactions accurately.
• Stock shelves, counters, and tables with merchandise.
• Ability to communicate professionally in person and by phone. Packer/Packaging
Kleen Test - Milwaukee, WI
November 2013 to January 2016
• Keep a clean and safe working environment and optimise space utilisation.
• Packagers of wet wipes, dryer sheets, liquids, disposables, nutraceuticals and confectionery products. Bank Teller
Us Bank - Milwaukee, WI
September 2009 to April 2012
• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits.
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions.
• Maintains customer confidence and protects bank operations by keeping information confidential. Caregiver
New Health Service - Milwaukee, WI
September 2008 to March 2009
Lift clients into the bathtub, cars and into bed, and need strength.
• Caregivers have to be there to make sure clients get up on time, make sure medication is taken on schedule and clients get to appointments on time.
Cashier Supervsior
Lena's Food Store - Milwaukee, WI
June 2007 to September 2008
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Encouraging and building mutual trust, respect, and cooperation among team members.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization. Cashier/Crew Member
Mcdonalds- Milwaukee- WI
November 2003 to March 2006
• Preparing food and at the front counter helping customers through the ordering process.
• Operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks. Education
Certificate
CYD School of Excellence - Milwaukee, WI
December 2008
Skills
• Call Center
• Customer Service
• Credit Union
• Caregiving
Certifications and Licenses
driver's license
Additional Information
• Motivated by opportunity to achieve tangible results
• Data entry
• Excellent team player
• Capability to work hard for long hours
• Separating important from unimportant