Customer Service Specialist

DT

SUMMARY

Experienced Business Professional with over 25 years’ Customer Service experience in Resort Hotels, Luxury Resort Day Spas, Fast Paced upscale Restaurant management, and Financial Consultant.

Gratitude Pro Mobile Notary LLC providing seamless Loan Signings for the Real Estate Industry.

SKILLS

Customer Service Specialist

Flexible thinker

Persuasive negotiator

Quality Committed

Results driven

Inspiring leader

Strategic Financial Architect

Exceptional Public Speaker

Administer Oaths

Legal Documents

DEBRA TOURIGNY

MOBILE NOTARY PUBLIC CUSTOMER SERVICE SPECIALIST

SALES MARKETING

LEADERSHIP

SALES MARKETING EVENT PLANNING

EXPERIENCE

MOBILE NOTARY LOAN SIGNING AGENT • SAN MATEO COUNTY, CALIFORNIA GRATITUDE PRO MOBILE NOTARY LLC

JUNE 2020 TO PRESENT

Successfully completed over 1,000 loan signings. Created partnerships with 25 plus title companies. Gratitude Pro provides seamless loan signings and 5-star customer service for the Real Estate Industry.

Specialist In- Purchase Refinance HELOC Reverse Mortgage Commercial loans

MOBILE NOTARY PUBLIC • SAN MATEO COUNTY, CALIFORNIA

JUNE 2020 TO PRESENT

Specialist in- Oaths Affidavits Power of Attorney Trust & Wills

General Notary Services

HOLISTIC FINANCIAL PROFESSIONAL • SALES MANAGER• PENN MUTUAL LIFE INSURANCE, REDWOOD CITY, CA

APRIL 2019 – APRIL 2021

Infinite Banking Consultant

Specialist in - Life Insurance Retirement Planning Fixed Index Annuities College Funding Multigenerational Planning

FINANCIAL AND LEADERSHIP DEVELOPMENT SPECIALIST• WORLD FINANCIAL GROUP, SAN JOSE, CA • JUNE 2016 – APRIL 2019

Strategist in client financial assessments Specialist in – Life and Health Insurance and Fixed Index Annuities Final Expense Consultant Lead Speaker Team Developer

GENERAL MANAGER • BURKE WILLIAMS DAY SPA, SAN FRANCISCO, CA OCTOBER 2010 – JUNE 2016

Responsible for leading a team of 125+ employees. Supervised and Cultivated the Core Team of Managers – Operations Manager, Assistant General Manager, Staffing Coordinator, Event Coordinator, Massage Manager, Esthetician Manager, Distribution Manager, Front Desk Manager, and Spa Supervisors. Provided Superior Customer Service through trainings with supreme attention to detail and organization that upheld Burke Williams 5-star luxury brand. Increased monthly revenue by 60% utilizing key vertical market strategies. Created and designed a pilot program called “SPA SUPERVISOR” Cross-trained managers, front desk agents, concierge, and spa attendants to encompass and understand all roles. Through detailed training, all talent was able to successfully be autonomous and respond immediately to any customer issues and resolve the customer concerns on the spot. This increased overall customer service by 40%. Within one year this training program was implemented in all 10 spas.

ASSISTANT GENERAL MANAGER/CUSTOMER SERVICE MANAGER • BURKE WILLIAMS DAY SPA, SAN FRANCISCO, CA

OCTOBER 2006 – OCTOBER 2010

One of Five Core Project Managers that facilitated the opening of the San Francisco Spa. Implemented Operations, hired and trained a staff of 90 employees for a variety of positions. Developed relationships with crucial vendors. Ensured Superior Customer Service by addressing customer concerns, demonstrating empathy, and resolving issues of concern quickly. Built long-term customer relationships by elevating their experience to generate a loyal clientele. Maintained pristine 17,000 square foot luxury day spa. Increased membership sales by 80% by implementing monthly front desk training. Increased revenue by 70% through extensive networking and the development of lucrative hotel partnerships.

EVENT SPECIALIST AND SALES DIRECTOR • BURKE WILLIAMS DAY SPA, SAN FRANCISCO, CA • OCTOBER 2006 – JUNE 2010

Developed and maintained long-term relationships with San Francisco Hotels. Initiated 18 key partnerships that resulted in 70% revenue growth. Hotels included Parc 55 Hotel, Westin Hotel, Mandarin Hotel, Clift Hotel, Marriott Hotel, Grand Hyatt Hotel, Kimpton chain properties, Personality chain properties, and Hotel Zetta. Planned and cultivated group corporate events to promote growth resulting in the expansion of clientele by 60%. Concurrent with Assistant General Manager.

MANAGER ON DUTY • BURKE WILLIAMS DAY SPA, SANTA MONICA, CA MARCH 2004 – JULY 2006

Assumed Leadership over 100 teammates' productivity and managed workflow to meet or exceed service goals. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Trained front desk agents to promote gift card and membership sales. Consistently hit and exceeded team sales goals by 20%. Strong commitment to uphold company operating procedures and 5-star luxury brand.

One of 5 Core Project Managers that facilitated the opening of the following Spa’s Northern California

Burke Williams Day Spa San Francisco CA 2006

Burke Williams Day Spa Danville CA 2007

Burke Williams Massage & Skin Care Training Facility Union City CA 2008

CERTIFIED MASSAGE THERAPIST • BURKE WILLIAMS DAY SPA, SANTA MONICA, CA • AUGUST 2000 – MARCH 2004

Provided Massage Therapy services to Burke Williams Clientele. Services included Signature Spa treatments, Swedish and Esalen Massage, Deep Tissue, Sports Massage, Thai Massage, Shiatsu Massage and Pregnancy Massage. Developed and maintained a loyal clientele base while upholding a 5 -star brand. Lead Massage Mentor for 75 Massage Therapists. Trained Massage Therapists on a variety of enhancements and signature spa treatments.

BUSINESS OWNER• INFINITE CIRCLE MASSAGE THERAPY, LOS ANGELES, CA • JANUARY 1998 – MARCH 2004

Entrepreneur offering Offsite/Onsite Mobile Massage Therapy services to an elite clientele of actors and actresses at TV and Motion Picture Studios in Hollywood Los Angeles, CA. Designed and implemented a soothing and relaxing environment for On-Set actors and actresses to rejuvenate with Chair Massage Services between sets. Clients included but not limited to Paramount Studios, Sunset Gower Studio, Sony Music, BMG Music, Electric Music, and Capitol Records. Directed and managed all facets of the business and supervised a staff of 25 to 30 Massage Therapists.

EDUCATION, LICENSES, CERTIFICATIONS

2020 • NOTARY PUBLIC • LOAN SIGNING AGENT •NATIONAL NOTARY ASSOCIATION/LOAN SIGNING SYSTEM- CERTIFIED STATE OF CALIFORNIA SERVICING SAN MATEO COUNTY, CALIFORNIA

2019• THE ALCHEMY GROUP • FOCUS ON ACCOUNTABILITY & COMMUNICATION, LEADERSHIP, MENTORSHIP MANAGEMENT & COACHING • SAN FRANCISCO, CALIFORNIA

2016• ANTI-MONEY LAUNDERING, LONG TERM CARE COURSE • STATE OF CALIFORNIA

2016• LIFE & HEALTH INSURANCE, FIXED INDEX ANNUITIES • STATES OF CA, HI, AZ, NJ

2006-2016• BURKE WILLIAMS SPA

Yearly course in Management, Sexual Harassment, and Anti-Bullying in the Workplace

2014-2016 • ACCOUNTABILITY COMMUNICATION TECHNOLOGY • THOMY BARTON & ASSOCIATES

Focus on Accountability, open and direct communication in the workplace

2008 • SKYLINE COLLEGE, SAN BRUNO, CA • COMPUTER SCIENCE

2000 • SHIATSU SCHOOL OF MASSAGE, SANTA MONICA, CA • CERTIFIED SHIATSU THERAPIST

Successfully completed 300 hours of training and internship in Shiatsu and Thai massage

1998 • IPSB at life energy institute, Culver city, CA• Massage Therapist Certification

Successfully completed 500 hours of training and internship in Swedish, Esalen, Deep Tissue and Pregnancy Massage.

FUND RAISING AND VOLUNTEERING

2013-2015 • SAN FRANCISCO BEAUTIFUL, SAN FRANCISCO, CA • FUNDRAISER/GALA COORDINATOR

Since 1947 SF Beautiful a non-profit 501c3 organization, has been the only organization to advocate for civic beauty, neighborhood character and accessible public art for all in San Francisco. For their annual Charity Galas, I raised over $10k in donated funds.

2010-2015 • ARTHRITIS FOUNDATION, SAN FRANCISCO, CA • FUNDRAISER/GALA COORDINATOR

The Arthritis Foundation is a nonprofit organization that is dedicated to addressing the needs of people living with arthritis in the United States. There are more than 50 million adults and 300,000 children living with arthritis, the nation’s leading cause of disability. The Foundation works to provide information and resources, access to care, advancements in science and community outreach. For their annual Charity Galas, I raised over $20k in donated items.

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