Medical Billing Customer Service
Resume:
Maria Chiocco
Bayonne, NJ *****
********@*****.***
Work Experience
Medical Receptionist/Medical Assistant
Riverside Medical Group - Secaucus, NJ
June 2021 to November 2021
• Answered high volume of calls
• Schedule patients
• Epic
• Emr
• Medical assistance
• Triage
• Vitals
• Registration
• Clean patient area
• Gastroenterology
• Cardiology
• Referrals
• Directed calls to the correct representative
• Handles schedules daily
• Collected co-pays
• Pearl portal for insurance verification
• Called patients for the next day to confirm there appointments
• Verified insurance
• Scanned information into system
• Costumer service
Customer Service Representative
Compliance services - North Bergen, NJ
January 2010 to February 2021
• Performed data entry for customer information, shipments and orders
• Managed client records
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered general questions
• Responsible for cashier duties
• Handled online orders and credit card transactions Medical Receptionist
Argus Community, Inc. - Bronx, NY
January 2010 to January 2011
• Administrative Assistant (Temporary Assignment) 01/2010-01/2011
• Handled calls and promptly forwarded them to appropriate staff within psychiatry department.
• Responsible for scheduling appointment for psychiatrist and updating patient charts daily.
• Prepare medical billing for fiscal department such as calculating patient hours.
• Conducted monthly chart audits as needed by Office Manager. Human Resources Coordinator
Education
High school or equivalent
emerson high school
Skills
• HR
• Receptionist
• Scheduling
• Filing
• Data Entry
• Customer Service Skills
• Microsoft Word
• Microsoft
• Medical Billing
• Medical Scheduling
• Medical Receptionist
• Insurance Verification
• Medical Office Experience
• EMR Systems
• Medical Records
• Multi-line Phone Systems
• Time management
• Leadership
• Spanish
• Microsoft Office
• Patient Care
• HIPAA
• Medical Coding
• ICD-10
• Medical Terminology
• QuickBooks
• Office Administration
• Transcription
• Epic
• ICD Coding
• Triage
• Hospital Experience
• Anatomy Knowledge
• Documentation review
• Phone Etiquette
• Laboratory Experience
• Customer service
• Inventory control
• Bilingual
• Payroll
Languages
• Sp - Expert
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