Switchboard Operator Service Representative

Cynthia Thomas

Professional Overview

Detail-oriented Security Officer with 1+ years of experience in directing security, crisis management, and

Critical investigations.

Successful in implementing effective security measures, achieving significant safety and security

improvements.

Excellent communicator, thrives in fast-paced environments with a complete set of skills to drive security

Operations.

Work Experience

Allied Universal Security Services

Security Professional: February 2021- Present

. Oversee and patrol premises to prevent and detect signs of intrusion while screening individuals

to prevent passage of prohibited articles into restricted areas

. Manage all physical security operations such as scheduling security personnel and updating senior

management regarding security related concerns.

. Inspect all safety disturbance cases and respond to security alarms on time to ensure 100% resolution

of all situations without any escalation

Women’s League Childing Development Center

Substitute Teacher: November 2017-July 2020

Responsible for creating positive and productive relationships with children and their families.

Ensure student accountability.

Effective management of student behaviors through implemented de-escalation strategies.

Maintain a positive normative culture driven by the students and their peers.

Develop and execute incentive plans to recognize students that aid in continued motivation and commitment.

Oversee the student evaluation for student health and wellness leading to their overall success.

Implement corrective actions as necessary to increase student productivity.

Westside Care Center

Receptionist: January 2018 – July 2020

Assist residents with adjusting to facility life.

Assist residents with effective communication and positive peer relationships in social settings.

Comply with HIPPA requirements.

File and organize resident information while conducting accountability audits.

Maintain electronic and manual documentation logs using Kardex to effectively communicate with management and other staff.

Responsible for disbursement of resident items and staff payroll.

Maintain switchboard while greeting residents, families, and vendors

Bank Of America/Manpower

Extraction Clerk: March 2015-April 2019

Process and scan check according to customer specification

Re-associate and match documents

Setup customer info to be ready for Internal Revenue Services

Works with speed and accuracy

Delegates responsibility to line staff and checked for accuracy

Responsible for final close out of team work to be passed on to the next team

Aenta Insurance Company

Switchboard Operator: September 2016-April 2017

Maintain and directed incoming calls to the proper departments

Communicated through email to various departments to properly handle sensitive issues and customer complaints

Acquired proper information from customers to direct to the correct member service team

Ability to multitask and kept communication speed under the allotted time.

Novitex Enterprises

Clerk: April 2015-September 2015

Various production responsibilities to include preparation of sensitive documentation of to be scanned and quality control of scanned documents

Responsible for batch printing assigned jobs to ensure that all tasks are completed in a timely fashion

Monitor office inventory

Maintain equipment for the entire office

Law office of Nair & Levin

Customer Service Representative: December 2012-Decenber 2013

Managed delinquent medical account for hospitals and CL&P

Worked directly with attorneys, debtors, and court administration

Support practice of all areas

Setup payment plans with debtors and clients for settlements

Handled a high volume of calls in a fast-paced environment

Performed various accounting tasks to include reconciling balances, recording general ledger entries, and maintaining accounts receivables and payables

Law offices Howard Lee Schiff

Legal Collector: May 2000-May 2010

Managed delinquent accounts for credit card and loans clients

Investigated assets and losses

Performed skip tracing for client information

Setup accounts for liens

Consistently surpassed predetermined company goals for employees and personal goals set to achieve success.

Education

Capital Community College

Certificate for CDA

06.2020

Wildcats School – New York, New York

Certificate in Secretarial Work

01.1990

Boys and Girls High- Brooklyn, New York

Academic Diploma

06.1979

Certifications:

CPR/First Aid

Computer Skills

Microsoft Office Suites Citrix QuickBooks

Email Web and Social Designing

Spreadsheets Kardex Lexis Nexus Skip Tracing

Predictive Dialer Agents Superior Court Calendaring

271 Grandiflora Drive. McDonough, Ga

*******************@*****.***, 860-***-****

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