Customer Service Assistant Manager

DIVYA SINGH

Mob : +917********* Email: ***************@*****.***

CAREER OBJECTIVE

To contribute my knowledge and experience towards maximizing the level of efficiency at personal and corporate level to meet organizational goals. Also at the same time take up the challenge as an opportunity to learn and diversify oneself in varied fields of work.

PROFESSIONAL SYNOPSIS

Over Two years of experience including, Pharma & consumer Sales, Business Planning & Customer service.

An effective communicator with flexible & detail oriented attitude with ability to interact effectively with people from diverse backgrounds.

Skilled in adopting a pragmatic approach in improvising on solutions and resolving complex business issues .

Possess interpersonal and organizational skills with demonstrated abilities in customer relationship management.

PROFESSIONAL WORK EXPERIENCE

Presently working as Assistant Manager HR Department in COMSHIP MEDIX & INFRA PVT. LTD. {BLUEMEDIX PHARMACY} PATNA

. Responsible for Establishing & maintaining professional relationships with employees & encouraging them to give their 100 % in day to day work.

. Responsible for Doing Business Development & HR Activities via calls, mails and meetings

. Responsible for calling existing clients for payment collection & documentation for

further processing for opening franchise store .

. Responsible for preparing database of the potential customers and prospective clients and

maintaining a ‘Daily Customer Report’ (DCR).CRM.

. Responsible for encouraging team members for achieving daily work targets &

analysing & preparing MIS report of all team members daily work report .

Responsible for preparing database & maintain tracker of every employee records, doing onboarding on new candidates, giving company induction, making new employee familiar with company working process.

. Responsible for training new team members & co-operating with every team members for

achieving the target goal of the month.

July 2017 TO MAY 2019:- EFACE RETAIL { FRANCHISE INDIA BRANDS LTD.} AS AOPERATION MANAGER IN PATNA BRANCH BIHAR.

•Responsible for development of relation with new clients for providing new franchise opportunities of multiple brands .

•Understand and provide efficient and effective customer service to consistently meet and exceed customer expectations.

•Accurate completion of all sales related documentation to finalize the deal with customers .

•Use the client steps during every customer conversation and provide the right franchise opportunity especially those customers who are interested for higher investments, need to refer the customer to the appropriate & best business plan.

•Work knowledge of products, services, sales activities, policies and procedures.

•Assist with the development of sales and services employees within the branch

•Co-ordinate with senior for discussing & planning the execution of correct strategy for achieving the best results.

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• Submit monthly report as per the norms of the company

Academic Achievements:

•2013-2016: B A {English Hons} from B.R.A.U.E University, Hajipur, Bihar

•2013 :10+2 from BSEB, Hajipur

•2010: 10th BSEB, Hajipur, Bihar

Skilled Related to IT:

•Good knowledge of MS Excel, CRM, PowerPoint, command of MS Excel & its advanced functions, proficient in the use of all modern office automation equipments.

•MIS, administrative functions of an office & other allied functions using computer based system.

PERSONAL DETAILS:

•Date of Birth: April 03, 1993.

•Father’s Name: Late. Bharat Bhushan

•Mother’s Name: Neel Kamal .

•Address: Naurangabad Dighikala West Hajipur Vaishali. Bihar - 844101

. Marital Status: Unmarried.

Interest & Activity:

•Reading books, Listening Music, Interact with New People, Travelling exploring new places Etc.

Working With People: The jobs that I had involved working closely with a large variety of people on different levels. As an Executive I balance the concern of different groups in order to reach a common goal.

References available on request.

Date:

Place: Hajipur DIVYA SINGH

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