Customer Service Representative mechanically inclined

Personal Profile

Punctual, reliable individual with a penchant for helping others. Looking to redirect career path and pursue a role to draw on personal life experiences to counsel and support others in overcoming addiction, maintaining recovery and improving cognitive and behavioral health. Long-term goals include achieving licensure in Licence in social work.

Education and Achievements

2020 Master Degree (Social Work), Georgia State University

2018 Bachelor’s Degree (Psychology), Kennesaw State University

Leadership Certificate

2016 Associate’s of Arts Degree (Psychology), Georgia Highlands College

2010 Associate’s of Science Degree (Business Administration), Georgia Highlands College

Achieved Dean’s List Spring 2016 Semester

Skills

Co-ordination and supervision of others using a straightforward, effective management style with the ability to engage and support fellow team members

Operational administration, reporting, resourcing and facilitation

Problem-solving and complaint resolution

Experienced in care-giving roles in both personal and voluntary capacity

Proficient with MS Office Packages and specialist programs

Experience

2015-Present Self Employed

Buy and sell used cars

Buy used cars and troubleshoot the issues

List cars for sale

Work on others cars to diagnose issues

2012 – Dec 2015 In-home caregiver for grandmother

Liaised with hospice regarding treatment, care and notification of changes

Ensured sufficient medical supplies, appointments and general support

Transport to and from medical appointments and prescription refills

Oversaw general daily care and ensured overall well-being

2010 – 2012 Pepboys, Lead Mechanic

Mechanical problem diagnosis of vehicles

Conduct pre-inspections before vehicle purchase

Transmissions, air conditioning units, coolant, A/C work and general vehicle maintenance and repair

Conduct services at specified mileage points

Certifications

ASC in Refrigerant and Recovery with EPA

Certified Tire Pro

2009-2010 Alorica Company

Call center for ProFlowers

Answered calls and fulfilled orders for customers

Customer service representative replace damaged items and insured customer service

2006 – 2009 Valvoline, Powder Springs, General Manager

Supervised 10-12 staff varying from mechanics to oil changers

Responsible for general daily duties effectively running the site

Completion of payroll and staff resourcing

Checking and maintaining inventory, placing store orders using varied methods including ordering parts from distributors

Customer query and problem resolution in both service and technical capacity

Supported team with technical and administrative aspects

Resolution of store complaints

Preparation of daily reports for submission to owner

Preparation of incident reports

Ongoing management and technical training to perform role

Invoicing via computer based program

1998 – 2006 Chatham Installers, Woodstock, Supervisor Cabinet Installer

Oversaw and facilitated cabinet and science lab installation in new schools

Responsible for 5-8 people on site

Maintaining and effecting adequate and timely transport, equipment and supplies

Voluntary Experience

1995 - 1998 Kennestone Hospital, Volunteer Co-ordinator

Over 2,000 voluntary hours logged through summers spent in patient liaison and support, transporting files and organizing other volunteers.

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