MouhiyiddineBoucherane

Personal Details

DOB:**th Aug 1989

Nationality: Comorian

Status: Single

Height: 5.3ft

Visa: Residence

Languages: English,Arabic and

French

Contacts

+974*******

E-Mail

adq7ra@r.postjobfree.com

Strength & Skills

Communicating Skills

Leadership Skills

Motivating people

Strong work Ethic

Loyalty

Persuading People

Attention to Details

Flexibility and adaptability

Trainings & Seminars

Opera System

Train the Trainer

Service Gold

ABC Housekeeping basic training

Integrated Pest Management.

Education

License of General Law

Objective

A consistent and committed leader with the ability to set realistic priorities and initiate valuable courses of action designed to attain objective. I have a leadership attitude, outstanding interpersonal and organizational skills, positive outlook in life, can work under pressure and easily adapts to a new task. Integrity and reliability when dealing with commercial and confidential information. Expert in providing customer service standards. Management Philosophy

I stand to provide guidance, direction, leadership, and finally set an example to subordinates. Making sure I set an environment that leads to productive employees, lead by examples one of my key goals which helps by motivating and strengthening the team. I thrive through a two-way channel between myself and my team in order to strengthen our relationship to achieve infinity.

Career Progress

July2021-Present

Sapphire Plaza Hotel (Qatar – Doha)

Position- Housekeeping Manager(Head of the Department) February2020-July2021

Sapphire Plaza Hotel (Qatar – Doha)

Position-Assistant Housekeeping Manager(Head of the Department)

2018– 2020

Vichy Celestins Spa Resort-Retaj Salwa (Qatar – Doha) Position-Senior Housekeeper supervisor

Job profile

To assist in managing the Department as professional, efficient and flexible service department. Ensuring maximum guest satisfaction consistent with the Hotel and Hospitality International standards, through planning, organizing, directing, and controlling the Housekeeping Department operation and administration

To assist Assistant executive housekeeper by supervising and coordinating the activities of room attendants, public area cleaners and floor supervisors. I assist in managing and directing of the day-to day operations of all housekeeping. I participate in and enforce quality assurance for housekeeping Department and department cost control measures.

February 2016-DEC 2017

Retaj Alrayyan Hotel & Hospitality (Qatar – Doha)

Position- Housekeeping Supervisor

. Determine and process all guest complains.

. Check and inspect all guest rooms for arrival.

. Assist guest to their satisfaction.

Computer Literacy

Well experienced with Windows

environment such as MS Office

Tools, MS Excel.

Proficient in software suchas

Opera and Material Controls.

Learned much conversant with

Internet and Emailing Tools

. Making sure all staff received the right equipment’s and chemicals.

. Training all staff as per their deployments.

. Conducting briefings and debriefings during the day.

. Maintain clean and tidy area.

. Maintain level of stock.

.Good and familiar with computer as Microsoft Word Office and Excel, Opera System, Material Control System for Hotel and Hospitality.

.Responsible for making daily report for the staff and supervisor and daily minute briefing, prepare all the reports for VIP Guest, individual or company. Responsible for Key Audit such as master key and pantry key, Attendance Sheet, Overtime, Lost and Found Audit, Discrepancies Report, Inventory Audit, Amenities Report and order (Issue Request), and expert in handling guest request and complaints. Releasing and issuing rooms for the Reception. Retaj Hotels and Hospitality

Qatar-Doha

July-2015 to January 2016

Position: Housekeeping Acting supervisor-Retaj Royale Hotel and Hospitality(Qatar-Doha)

. Ensuring proper amenities and supplies are delivered

. Training the associates as per their job description

. Ensuring adequate supply for clean linen are provided

. Checking the public areas to maintain cleanliness at all times

. Solving complains from the guest and associates

. Assisting the Executive Housekeeping by reporting the specific areas in need of attention to décor.

. Conducting daily briefing and assigning the staff to their respective allocations.

Retaj Al Rayyan Hotel&

Hospitality(Qatar-Doha)

2014-2015

Position-Senior Housekeeping Room Attendant

Job profile

Direct and supervise s room attendant and other housekeeping staff on their assumed floor(s)or area(S)

Assisting staff in optimizing cleanliness and services standards for guest

Reviewed priorities and deployed staff at designated areas for cleaning inspecting overall premises and taking action for cleaning and safety.

Retaj Moroni Hotel(Comoros-Moroni) 2011-2012

POSITION-Housekeeping supervisor

Job profile

Leading training, and supervising housekeeping staff

Coordinate entire cleaning and maintenance schedule as per guest needs

Assessing inventory &scheduling shift.

Inspect rooms, lobby, restaurant, &public areas

Inspecting overall premises and taking action for cleaning and safety Alamal Beach Resort Hotel(Comoros-Mutsamudu) 2010-2011 position-Room Attendant

Job profile

Perform various cleaning activities of assigned areas room, offices, lobbies and public area.

Hands on experience in operating housekeeping equipment

Assuring proper and perfect cleanliness in the rooms

Provide proper services to the guest room regarding cleaning wise and as per the hotel standards and procedures.

I hereby declare the above-mentioned information is correct up to my knowledge and bear the responsibility for the correctness of the above - mentioned particular.

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