Personal Assistant Customer Service

CURRICULUM VITAE

Willie Hope Chioma

*, ****** ******* *****, ****-Estate. Lagos.

Mobile No: 070********

Email: *************@*****.***

CAREER OBJECTIVES

To provide efficient service in your organization serving diligently with passion and excellence for creativity in a well-structured, reputable national or multinational organizations.

EDUCATIONAL INSTITUTIONS ATTENDED WITH DATES

National Open University of Nigeria 2015 – till date

(B.Sc Environmental Science & Resource Mgt.)

The University of Lagos 2013 – 2014

(Professional diploma in Information Technology)

Oshodi Secondary School 2004 - 2010

(Senior secondary school certificate)

Chrysolyte Children School 1996 - 2004

(First school leaving certificate)

WORK EXPERIENCE, DESIGNATION AND JOB PROFILE

Legend Hotel Lagos Airport. 2021 – till date

(Front Office Supervisor)

Job Profile:

Ensures outstanding customer care at all times.

Ensure smooth running of front office operations ensuring adherence to standard operating procedures.

Effective resolution of guest challenges as well as professional handing of guest complaints in timely and efficient manner.

Build strong relationship and coordinates with other departments.

Participates in setting yield management strategies, marketing programs and rates.

Legend Hotel Lagos Airport 2018 – 2021

(Guest Relations Agent)

Job Profile:

Welcoming guest in a friendly and professional way.

Handling guest’s complaints and concerns in an efficient and timely manner.

Anticipate guest’s need and build rapport with customers.

Coordinating and multi-tasking job duties in a busy environment.

Perform basic cashier activities as and when required.

Ensure compliance with health and quality standard.

Ecobank Nigeria Limited 2015 – 2018

(Bank teller)

Job Profile:

Processing of cash transactions within given deadlines.

Ensure proper and accurate balancing of cash transactions on daily basis.

Franchise collections i.e Paydirect, etranzact, autoreg, ebills e.t.c.

Any other duties as assigned by the head-teller / CSM.

Telco structures 2009 – 2010

(Personal Assistant)

Job Profile:

Interacting effectively with cross-functional departments to streamline operations and achieve business success.

Overseeing scheduling, meeting coordination, calendar management, budgeting, project management, and records maintenance.

Balancing multiple tasks within deadline-driven atmospheres while providing top level customer service and maintaining strict attention to detail.

Bella Technologies 2012 – 2013

(Sales Administrator)

Job Profile:

Scheduling of appointment

Filling of invoices and completing expense reports

Follow up on sales calls and help make sales.

PERSONAL Skill

Accuracy, competent and effective working technique.

Ability to perform effectively when under pressure with minimal or no supervision within deadline.

Quick and always eager to learn new technologies and innovations.

PERSONAL ATTRIBUTES

Aggressive pursuits of positive goals,

Strong resilience,

Pleasant and cheerful disposition,

Consistency.

PERSONAL PROFILE

Date of birth 29-11-1994

Sex Female

State of Origin Akwa-ibom

L.G.A Eket

Marital Status Single

Nationality Nigerian

Hobbies Sports

INTERESTS

Making researches,

Reading,

Travelling,

Arts.

REFEREES

Available on request.

DECLARATION

I solemnly declare that the above information is correct to the best of my knowledge and belief.

WILLIE HOPE CHIOMA

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