Kristin Trent

Maryville, TN *****

adq7qt@r.postjobfree.com

+1-865-***-****

Work Experience

Preschool Teacher

Sunrise Preschool - Maryville, TN

September 2021 to Present

Worked in the 1's and 2's class

Co/Teaching

Customer Care Representative/Dispute Resolution Team USBank/ Elavon via express employment - Maryville, TN July 2020 to Present

Troubleshooting calls helping with unemployment cards. Worked various projects for the dispute team. As well.

Currently being transferred to be hired by Elavon to work in Customer Care's Troubleshooting terminals dept.

Brand Ambassador

Bath Fitter - Maryville, TN

November 2019 to Present

Sales and Marketing Representative

For Bath Fitter

Provide customers with quality customer service.

Assist customers as they decide how to Redesign their shower or bathtub. Enable customers to feel in control of their own decisions and choices regarding their appointments with Bath Fitters.

Provide support as a representative of Bath Fitter, to be available for follow through with any further concerns and questions customers may have in their process. Care Manager

Comfort Keepers

August 2019 to October 2019

-Administrative Assistance

- Provided for clients, by matching their specific needs with the appropriate services needing rendered

- Executed assessments for potential clients

- Phone screened and interviewed potential applicants for employment

- Set up interview times and followed up with applicants on their scheduled appointments

- Developed a rapport with potential clients, to increase our clientele

- Kept up to date information in the database for clients, of services rendered

- Daily updated applicant's status information in the database

-responsible for keeping necessary perishable/non perishable items as well as medications refilled, and stocked

Caregiver

Comfort Keepers

May 2017 to 2019

- Kept up to date documentation on each client, including the client's medication intake

-kept essential items in stock and reloaded when supplies were low.

-ensured that prescriptions were refilled

- Assessed each client's individual Care Plan and followed the necessary procedures

- Advocated for clients by clarifying communications with doctors and compiling health history to prevent medicine interactions and incorrect diagnosis.

- Earned the trust of both the clients and their relatives by exceeding their expectations Caregiver

Home Watch

November 2013 to 2017

- Kept up to date documentation on each client, including the client's medication intake

- Assessed each client's individual Care Plan and followed the necessary procedures

- Advocated for clients by clarifying communications with doctors and compiling health history to prevent medicine interactions and incorrect diagnosis.

- Earned the trust of both the clients and their relatives by exceeding their expectations Caregiver

Home Helpers

November 2011 to 2013

- Kept up to date documentation on each client, including the client's medication intake

- Assessed each client's individual Care Plan and followed the necessary procedures

- Advocated for clients by clarifying communications with doctors and compiling health history to prevent medicine interactions and incorrect diagnosis.

- Earned the trust of both the clients and their relatives by exceeding their expectations Education

Bachelor's Degree in Family and Consumer Sciences in Family and Consumer Sciences

Liberty University - Lynchburg, VA

Skills

• Customer service

• Data entry

• Filing

• Claims

• Collections

• Marketing

• Time Management

• Management Experience

• Sales Experience

• CPR

• Outlook

• Documentation

• Outbound Sales

• Inside Sales

• Phone Etiquette

• Cold Calling

• Telemarketing

• Upselling

• Caregiving

• Account Management

• B2B Sales

Certifications and Licenses

CPR/First Aid

Additional Information

Communication, coordination, documentation, reasoning, attention to detail, facilitating access to needed help, assessment skills, decision making, monitoring, and the ability to work as an advocate for families

PRIOR SKILLS EXPERIENCE

-J Crew- Lynchburg VA-2005- Inbound sales, data entry, communications, marketing, customer service,Inbound Worker

J Crew

-Inbound Sales/ outbound sales

-Excel, Microsoft Word, Phone Etiquette

-Conducted analysis of needs for new and existing customers.

• Achieved sales standards set for department by effectively communicating marketing campaigns and promotions to customers.

• Provided quality customer service, providing requested information and resolving complaints.

• Maintained call and data entry accuracy levels between levels of 95% or better. Lynchburg, VA

-Jerry Falwell Ministries- Lynchburg VA-2000-2001-Inbound/ outbound sales, marketing, collections, customer service

-Liberty Mutual Claims Dept- Dover NH-1999- Data entry, filing, creating claims accounts for clients

-Trans America- Lynchburg VA-1998- Sales, marketing, customer services, data entry

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