Customer Service Restaurant Manager

Susan E. Burits

Palmerton PA *****

*******@*****.***

C: 484-***-****

SUMMARY

Highly motivated self-starter able to work well under pressure and deadlines.

Friendly and upbeat professional enthusiastic about working in an efficient and organized way. Focused on applying superior work ethic and excellent customer service skills.

EXPERIENCE

The Gorge Eatery at the Hofford Mill, Weissport PA – Hostess January 2020—Present

Greeting customers as they walk into the restaurant

Helping guests with reservations and guiding them to their table

Giving guests accurate wait time estimates and seating them in the waiting area

Providing customers with menus and answering any initial questions they may have

Optimizing seating at different tables to ensure even workload for wait staff

Answering phones and scheduling reservations with large parties

Sunshine Beverage Company, Palmerton PA -- Bar Restaurant Manager May -July 2019

Supervised approximately 14 bartenders and wait staff

Managed bar inventory and supply ordering on a weekly basis for 3 bars and 1 bistro

Interfaced with suppliers

CR ManorCare, Allentown, PA -- Kitchen Manager June 2016-May 2019

Managing inventory so that all necessary ingredients are stocked for service

Hiring new staff and providing training to facilitate quick acclimation

Streamlining the kitchen processes to maintain prompt service times

Developing and maintaining the menu

Setting regular cleaning standards for the kitchen and verifying that staff is maintaining sanitation levels

Creating schedules for all kitchen staff

Tracking kitchen finances to identify areas of potential waste

Maulfair Medical Clinic, Topton, PA -- Director of Income June 1999 – December 2000

Maintain bookkeeping databases and spreadsheets, updating information as needed

Communicate with previous clients and customers to request payment and arrange payment plans

Collect payment from customers and accurately record it into the system

Create reports and balance sheets that document overall profits and losses

Update client accounts based on payment or contact information

Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts

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