Financial Administrator Clerk
Resume:
CURRICULUM VITAE OF LINDIWE DLAMINI
*C U R R I C U L U M V I T A E
PRIVATE AND CONFIDENTIAL
LINDIWE ROSE DLAMINI
Female
South African
Gauteng
***.*****@*****.***
EXECUTIVE SUMMARY
PERSONAL DETAILS
Contact Number : 064*******
Drivers Licence : Code 8
Date Of Birth : 15 January 1974
Marital Status : Single
Health : Excellent
Languages : English, Zulu and Xhosa
EDUCATIONAL DETAILS
Grade 12 - 1990 Hlengiwe Secondary School
Subjects : English, Afrikaans, Zulu, Accounting, Maths, Business Economics
EMPLOYMENT HISTORY
MTN South Africa (Pty)Ltd
1. Financial Supervisor - Informal Channel (2011 - 2015) 2. Financial Administrator – Banking Retail (2008 – 2011 ) 3. Financial Administrator – Branded Channel (2007 – 2008) Vodacom Service Provider
Financial Official / Team Leader (Promoted) (2001 - 2006) First National Bank
Teller,Balancing Clerk, Call Liaison Officer, Forex Clerk (1995 –2001) Pick n Pay Hyper
Delicatessen Assistant (1991 -1995)
CURRICULUM VITAE OF LINDIWE DLAMINI
SUMMARY OF RELEVANT SKILLS & EXPERIENCE
Skills and competences
Time Management Skills
Excellent Communication skills (written / verbal)
Interpersonal skills
High level of efficiency
Problem solving skills
Telephone Etiquette
Ability to coordinate and organise
Leadership Skills
Able to work independently and can adapt to change Knowledge
Employee Relations
Quality Management Systems (ISO9001)
Sound knowledge of MTN accounting principles and processes Basic understanding of Credit Risk
Good knowledge of MTN PPP’s and banking and insurance regulations and procedures Business Management
Basic understanding of Oracle Cash Management, Receivables and Payables Fundamentals COMPUTER LITERACY
Microsoft Office: Word, Excel, PowerPoint, Outlook, Internet Oracle Discoverer, Experian (Kredit Web), Eppix, Tetra, SAS CURRICULUM VITAE OF LINDIWE DLAMINI
EMPLOYMENT HISTORY
NAME OF COMPANY MTN South Africa PTY LTD
DESIGNATION Financial Supervisor
DATES OF SERVICE (2011 - 2015)
Key Performance Areas
Commission Validation Management Process
Authorize payments and claims
Verify and review commission rates and percentages in accordance to Trade Customer Agreements Ensure timeous payout of claims and commissions
Ensure that all the manual claims are accrued for on time Send the monthly cash flow forecast timeously before finalizing the payment process Reconcile the provisions on the GL Accounts
Banking
Review of payments processed through a financial institution – Absa Correct Validation of Banking details and customer account details Monitor that all the payment summaries and the Absa Comprehensive Reports are kept in a file Run the receipt register on a daily basis to ensure that the unidentified receipts are actioned on time Review and sign the Unidentified Account Recon on a monthly basis Manage the credits and debits approved as per delegation of approvers Ensure that the credits and debits are processed to the correct accounts and on time Monitor the filing of debit and credit memos
Customer Query Resolution
Attendance to customer queries
Provide assistance to Sales & Logistic Finance with commission reports Monitor that the queries are resolved within the agreed TAT Ensure that the calculations done manually are reflecting on the Remittances Ensure that all supporting documents are attached on the Remittance - i.e Commission annexure table, Info SP and Fluxes
Monitor that the remittances are sent to customers on a monthly basis Send questionnaires periodically to different customers to rate the staff
.
Internal Processes (PPP’s,Audit, Reports, Master Data Management, Projects) To ensure that the commission process, policies and procedure documents are updated Ensure that the audit points are actioned within the stipulated period, and prepare for all audits i.e. Internal, External and ISO Audit
Ensure that the month end Management Reports are ready and accurate before presentation Run the New Accounts report to validate that the accounts were loaded properly Check correctness of data i.e Demand classes, Customer Cat Codes, Controller, Credit Limits and Terms Review of Contracts quarterly, confirm with legal and Sales that they have the same agreement as we have for commissions
Monitor that the documents are saved on the shared drive and files created for all new accounts Workflow - Create a workflow for debit and credit memo for approvals on Receivables Cr Limits Notifications - To monitor all the changes every time a limit is updated New Account Notifications - To monitor the validity of new accounts and any amendments on all accounts Other Duties
Ensure that all staff completes culture surveys
Performance Management – Staff Training, Monthly KPI’s, Weekly Meetings Staff Development – Ensure that the staff completes their IDP’s within the agreed time frames NAME OF COMPANY MTN South Africa PTY LTD
CURRICULUM VITAE OF LINDIWE DLAMINI
DESIGNATION Financial Administrator
DATES OF SERVICE (2007 – 2011)
Key Performance Areas
Banking and Commissions
Capturing of Credit/Debit notes for the Retail Credit Management Department Uploading Claims on the Trade Management System
Preparing Commission Payment Packs
Loading of addresses for the Order Management Department Updating Retail Sales Channel Data on Oracle for the Sales reports Creation of new accounts on Receivables
Perform credit checks on all new customers on Experian Capturing of all EFT payments on Payables
Printing of Tax Invoices
Splitting payment packs and distributing to the relevant personnel Ensure that all customer documentation is filed and kept in order for Audit purposes Provide and assist Indirect Sales with financial Reports Attendance to customer queries
Daily receipting of all payments made on STD, ABSA, FNB and NEDBANK Capturing of Credit Limits as approved by Senior Managers Processing of Journals on Tetra
Send out commission reports and payment advice to Trade Customers Update existing trade customer information for orders and customer invoices. Ensure that a USD has been logged for all dealer codes to be created on Eppix and CVE. Communicate closed USD to Logistic Finance to ensure dealer codes have been linked to promo database.
Comparing RTT database with MTN database as part of completeness checks NAME OF COMPAY Vodacom Service Provider
POSITION HELD Financial Official / Team Leader (Promoted) DATES OF SERVICE (2001 – 2006)
Key Performance Areas
Claims
Processing Claims
Managing Automation Rejections
Submission of monthly reports
Sorting out of customer queries and accounts
Provide training to Dealers and Vodashops
Managing the Call Centre queries
Maintenance of the filing system
General office administration
Maintaining effective relationship with all trade partners Ensure all invoices received are processed timeously Follow up to ensure original invoices are received and processed Ensure receipts of all relevant documentation
Filling of all creditors, expense claims and petty cash Staff Management
CURRICULUM VITAE OF LINDIWE DLAMINI
Ensuring that the highest level of discipline is maintained in all areas of responsibility Staff performance Management
Checking of invoices and relevant documents
Ensure that Reconciling of accounts is accurate and completed timeously Review Claims that are captured by the Financial Officials NAME OF COMPAY First National Bank
POSITION HELD Teller, Balancing Clerk, Call Liaison Officer, Forex Clerk DATES OF SERVICE (1995 – 2001)
Key Performance Areas
As a Teller I was responsible for the capturing of customer deposits, withdrawals, loading of ATM machines and general admin
As a Balancing Clerk my main duties were to balance the Suspense Accounts As a Call Liaison Officer, I handled all telephonic queries & the cross-selling of various banking products As a Forex Clerk, I was tasked with phoning the Dealers for Foreign Exchange Rates, assisting customers with their deposits and withdrawals and attending to customer queries. NAME OF COMPAY Pick n Pay Hyper
POSITION HELD Delicatessen Assistant
DATES OF SERVICE (1991 – 1995)
Key Performance Areas
Customer Sales and Service
My responsibilities involved assisting customers with their orders and daily over the counter sales Liaise with the suppliers for orders placed and assist Management with stock take Perform general office duties
CURRICULUM VITAE OF LINDIWE DLAMINI
REFERENCES
Mr. Maxwell Chongo – MTN SA
Senior Manager (Informal Channel)
Miss Welheminah Mashilo – MTN SA
Financial Supervisor (Retail)
Mr. Muhammad Patel – Vodacom Service Provider
Financial Manager (Claims)
CURRICULUM VITAE OF LINDIWE DLAMINI
Motivational Letter
2643 Sebezo Street
Rockville
Chiawelo
1818
Mobile: 064*******
To Whom It May Concern:
This letter serves to inform you that I am currently unemployed. I am a professional, dedicated, hardworking person. I have a very friendly disposition and am willing to learn more in any aspect/field where I may be employed. I always portray a positive image of the Company, and take my responsibilities seriously. If and when the need arises I have always shown that I’m willing to go the extra mile for our customers and my colleagues.
I further advise that I have excellent communication skills and enjoy working in a challenging environment. When called upon to perform a task I always do it to the best of my ability. I consider myself as a trustworthy, reliable person who copes well under pressure. Yours faithfully
Miss Lindiwe Dlamini
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