Customer Service Petty Officer

Job Information

Applicant Information

Name/Address

Jeffrey Hinton E-mail: *******.*.******@*******.***

**** ****** ******, *********, ** 94534 Mobile: 805-***-**** Ph: 707-***-****

Country of Citizenship: USA

Veterans’ Preference: Yes

Contact Current Employer: Yes

Summary

Accomplished in developing effective processes and directing complex logistics functions for multimillion-dollar projects. Superb expertise in reviewing invoices and shipping manifests to ensure full compliance with local customs and international regulations. Track record of identifying redundancies and maximizing resources to streamline operations. Skilled at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, material, and resources.

Work Experience

Employer’s name and address From - To: July 2018 - Current

Dyncorp International Hours per week: 40 Salary per month:

Job title: Logistics Management Analyst

Supervisor:

Compiles and maintains material and parts inventory and status information to expedite movement of material and parts between production areas, according to predetermined production schedules and order priorities:

Conducts complex inventory, distribution and network studies, monitor inventory and analyzes requirements in-order to develop strategies to achieve desired delivery times.

Collects, processes, and maintains data for analysis. Develops enterprise and/or program-level supply chain reports and metrics in areas such as transportation costs, parts procurement, back orders, and delivery processes for senior management.

Identifies, evaluates and develops procedures that are cost effective and meet business objectives. Recommends improvements to existing or planned logistics processes.

Monitors the external environment and internal trends to identify strengths, weaknesses, opportunities and threats (SWOT) in the supply chain.

Provides detailed analysis of end to end performance. Documents, tracks and reports the flow of materials and equipment between requestor, approver, buyer, vendor, freight forwarder, receiving HUB and receiving site to ensure items are being delivered from the vendor, properly received at the freight forwarder, receipts and invoices match and payments are authorized in a timely manner.

Monitors inventory and analyzes requirements to assist in the development of strategies to achieve desired delivery times and order fill rates.

Provides analytical support for projects, new business opportunities and proposals.

Coordinates logistics activities with internal/external customers.

Point of contact for order status to requestors, and supply-chain related queries to procurement and freight forwarders.

Interacts with customers to understand their distribution network.

May participate in inter-departmental task forces charged with improving supply chain performance.

Develops new and refines existing internal analysis tools.

Provides leadership and guidance to lower level analysts as needed.

Employer’s name and address From - To: August 2017 – June 2018

L3 Communications Hours per week: 40 Salary per month:

Job title: Logistics Management Analyst

Supervisor:

Compiles and maintains material and parts inventory and status information to expedite movement of material and parts between production areas, according to predetermined production schedules and order priorities:

Reads production schedules, inventory reports, and work orders to determine type and quantity of materials required, availability of stock, and order priority.

Confers with department supervisors to determine overdue material and parts and to inform supervisors of material status.

Records and maintains perpetual inventory of quantity and type of materials and parts received, stocked, and distributed, manually or using computer.

Compiles and maintains records, such as material inventory records, production records, and timecards, manually or using computer.

Perform as liaison to departments to assist and provide up to date information on materials status.

Assist in identifying and following up outstanding claims. Confer with department supervisors to determine overdue material and parts and to inform supervisors of material status.

Presents a courteous and professional demeanor when interacting with customers and co-workers.

Recommends optimal transportation modes, routing, equipment, or frequency.

Employer’s name and address From - To: March 2014 – December 2016

Northrop Grumman Hours per week: 40 Salary per month:

Job title: Logistics Management Analyst

Supervisor:

Okay to contact this Supervisor: Yes

Controlled the efficient flow of goods, services, and information between points of origin through customer placement in order to meet customer requirements.

Ensures that customer service and time objectives are achieved within existing financial constraints in order to meet marketing and financial objectives.

Ensures the execution and continuous improvement of standard logistics processes, such as the replenishment system, data interchange systems, demand management, electronic data systems administration and related functions.

Builds relationships with strategic customers through logistics initiatives. Integrates learning from customers, competitors, operating entities, distribution, transportation, customer service, other industries, industry groups, and professional training to continuously improve competitive position.

Recommends optimal transportation modes, routing, equipment, or frequency.

Establishes and monitors specific supply chain-based performance measurement systems.

Plan and implements material flow management systems to meet production requirements.

Trains shipping department personnel in roles or responsibilities regarding global logistics strategies.

Maintains metrics, reports, process documentation, customer service logs, or training or safety records.

Implements specific customer requirements, such as internal reporting or customized transportation metrics.

Resolves problems concerning transportation, logistics systems, imports or exports, or customer issues.

Employer’s name and address From - To: November 2010 – August 2011

United States Navy Hours per week: 40 Salary per month:

Job title: Supply/Inventory Control Chief Petty Officer

Supervisor:

Okay to contact this Supervisor: Yes

Developed and updated the standard operating procedures as required which included the training personnel on the new changes.

Responsible for material receipt, custody, and stowage of material valued in excess of $150 million dollars.

Analyzed and developed the budget in relationship to materials management so prime optimization could be focused on better opportunities for improvement.

Interpreted logistics management operations to identify requirements and resources funding, facilities, materials and services both foreign and domestic.

Provided information to customer service, distribution, and other departments on a weekly basis that included process improvements, special projects, and producing various inventory reports.

Assisted in all logistic matters related to support capabilities, requirements, supply program planning, training, management, and evaluation. Prepared reports on status on all logistic functions.

Responsible for the management of a supply support management team at various commands.

Supervised operations of subordinates on a daily basis and actively provided guidance and direction to subordinates.

Responsibilities included the cost, scheduling, proposals of large contracts. Responsible for the management and accountability of DD250

Tracked documents, submitted reports and continually tracked the locations of critical assets, maintained records and tracking of all critical and non-critical and balances asset requirements.

Responsible for the procurement of spares requirements that included the submission of repairs and introducing them into the repair cycle, the repair and returning the item to stock for further issue and use.

Managed the warehouse and the distribution of all material between multiple locations and responsible for redistribution and management of assets.

Developed solutions to a variety of problems of moderate scope and complexity.

Provided support to the logistics function in the preparation of all logistical documentation that enabled me to establish the range and depth of spares, tools, test equipment and related manuals to be deployed and stocked. Determines maintenance and repair materials required for deployment.

Has the knowledge, understanding, application of principles, concepts, practices, and standards.

Independently demonstrates the skill and ability to perform complex professional tasks

Employer’s name and address From - To: October 2009 – October 2010

United States Navy Hours per week: 40 Salary per month:

Job title: Assistant Supply Officer

Supervisor:

Okay to contact this Supervisor:

Supervised 70 sailors in the consumable parts of 34 storerooms valued in excess of $29 million dollars. Liaise with customers in developing systems solutions dealing with testing, requirements, and user to support logistics programs.

Maintained the departmental budget in accordance with all policies and procedures according to Navy regulations.

Coordinated the annual physical inventory and provided the data to the finance department, managers, and supervisors.

Adept at both orally and in written communication. Interact effectively with individuals of all levels.

Responsible in providing the oversight and direction concerning spares, repairs, packaging, handling, storage, warehousing & transportation of government material.

Further responsibility also included program planning and performance addressing cost, schedule, quality and performance as stated in contracts.

As a supervisor ensured that all work performed was within allocated budgets.

Attended meetings that briefed upper management to include customers.

Frequent contacts with internal personnel and outside customer representatives at various management levels concerning operations or scheduling or specific phases of projects or contracts.

Administered the property control program activities that ensured the continual accountability of government, associated contractor, or company property in accordance with applicable government regulations or corporate policy.

Maintained the property accountability records and that included the determination of the condition of material and equipment and arranged for proper disposal of surplus material and discontinued material or equipment.

Contacted potential users and negotiated transfers between the customer and potential end user.

Reviewed proposals, negotiated prices, selected or recommended suppliers, conducted and analyzes of all associated trends, conducted follows up on all orders placed the included the verification of established delivery times, and maintains necessary records.

Conducted property audits; provides guidance on government regulations pertaining to property accountability; developed, recommended, and implemented the property administration policies and prepared the required daily, monthly, and yearly reports relative to rentals, leasing, insurance, and facility usage.

Developed requisitions and managed records and the inventory records of equipment, components, repair parts and related manuals; tracks logistics materials and parts for proper allocation of storage facilities; reviewed configuration changes to evaluate impact on logistics deployment; documents equipment, component and parts conditions; and identifies logistic support documentation to be included such as drawings, technical manuals, and maintenance requirement cards to support life-cycle of product.

Utilized all cross-functional supply chain processes to conduct operations associated with contractual authority, supplier interface, material handling, environmental constraints, records maintenance.

Maintained official program records, including contractual documents and correspondence with customer.

Oversaw the contract performance by monitoring budget, compliance documents, schedules, and deliverables and recommends actions to ensure mutually satisfactory performance.

Conducted proposal preparation, contract administration, and customer contact activities to provide for proper contract acquisition and fulfillment in accordance with company policies, legal requirements, and customer specifications.

Monitored industry standards, monitored trends, in identifying new developments in logistics planning or execution systems.

Responsible for preparing statistical data for contract negotiations and participating in negotiations.

Proposal support including taking an active lead role in managing contract proposal volumes, supporting fact finding and the negotiation process.

Reviewed and analyzed government or commercial solicitations to understand and all relevant contract issue.

Employer’s name and address From - To: August 2008 – October 2009

United States Navy Hours per week: 40 Salary per month:

Job title: Supply Department Inventory Petty Officer

Supervisor:

Okay to contact this Supervisor:

Supervised 12 personnel in three different divisions improving subordinates’ knowledge of inventory management and budgeting for advancement opportunities.

Worked jointly with personnel to address and to audit and to resolve supply issues.

Maintained and coordinated the procurement of 5,600 line item stock inventory, with assets valued in excess of $1.9 million dollars.

Bring enthusiasm to team projects and encourage others to develop workable ideas.

Monitored the operational and technical problems involved in the administration, developing, planning of specialized programs.

Remarkable ability to formulate policies and procedures that includes planning, directing, coordinating, administrative activities of a complex, interrelated and independent nature, where unknowns and numerous contingency factors are involved.

Maintained records, production and preparation of data, reports, correspondence for all financial studies of the Navy including financial standing, fiscal responsibility, history, compatibility, and potential for long range commitment.

As a supervisor ensured that all work performed was within allocated budgets.

Maintain records of repair parts that was issued to employees; took weekly inventories and requisitioned material for stock as needed; report damaged, worn out, or missing equipment using computers to enter transactions, validate information and maintain database; and disposed of surplus or obsolete equipment in accordance with established procedures.

Disposed of surplus or obsolete equipment in accordance with established procedures.

Maintained the financial records and accounting systems via Relational Supply (R-Supply) and Naval Aviation Logistics Command Management Information System (NALCOMIS) systems.

Organized and maintained property accounting databases, correspondence files and reports

Employer’s name and address From - To: October 2006 – July 2008

Unites States Navy Hours per week: 40 Salary per month:

Job title: Supervisor

Supervisor:

Okay to contact this Supervisor:

Lead and managed 14 personnel in the inventory and the distribution management of 21 storerooms valued in excess of $14.2 million dollars.

Tracked and checked the availability of material and parts with vendor using manufacturer part numbers by procuring and acquisition standard and specialized items.

Tracked competitive markets and prices to insure the requisition packages met requirements with Navy and Federal Government.

Regularly purchased a variety of technical and complex items that required detailed specifications and off-site contract administration for various projects.

Perform well under pressure and is invariably cooperative, during times of stress.

Managed and served as the primary authority on simplified acquisition procedures for the command ensuring that the command was operating efficiently and effectively in accordance with all laws, regulations, policies, and procedures.

Provided guidance and counseling to other purchasing agents on all simplified acquisition procedures and methods of supply to assist in resolving any problems that has been encountered.

Responsible for purchasing and preparing all request for quotations for all supplies, services, and complex purchases. Assisted in the evaluation, development and award process with vendors.

As a supervisor ensured that all work performed was within allocated budgets.

Identified the ordering processes, stocking and issuing of repair parts, clothing and general supplies utilizing the Navy Supply System.

Responsible for proper follow up and receipt procedures, warehouse layout and storage, and the proper operation of the Government Purchase Card Program utilizing open market purchasing.

Maintained the financial records and accounting systems via Relational Supply (R-Supply) and Naval Aviation Logistics Command Management Information System (NALCOMIS) systems.

Evaluated existing capabilities and assisted in establishing new systems and processes for the tracking, measurement, reporting, and analysis of all traffic.

Assisted in the coordination of all Inbound / outbound traffic; ocean, sea, air and domestic thereby maximizing the cost effectiveness of this function.

Providing reports to management on the inventory, distribution, and freight charges for all shipments.

Shipping responsibilities via the different subsidiaries.

Employer’s name and address From - To: October 2004 – July 2006

Unites States Navy Hours per week: 40 Salary per month:

Job title: Supervisor

Supervisor:

Okay to contact this Supervisor:

Responsible for the direct supervision of 28 personnel in the material receipt, custody, and stowage of material valued in excess of $150 million dollars.

Proficient in the use of the automated requisitioning system using procedures which is required to use the Federal Stock System (FSS).

Used purchase orders to requisition and acquire material and repair parts in direct support of the Navy and Seabees.

As a Government Purchase card holder, responsible for the logistical procurement and management of materials, repair parts and services on a daily basis and in a timely and proficient manner.

Maintained daily, weekly and monthly logs of all expenditures procured on my Government Purchase Card.

Served as the point of contact on logistic matters related to support capabilities, requirements, supply program planning, management, and evaluation.

Prepared reports on status of logistic functions. Ensured that all required reports/documentation were prepared/submitted, as required.

Managed the Automotive Repair Parts (ARP) inventory comprised of 5,400 line items valued in excess of $1.5 million.

Knowledge of supply functions, operations, program requirements, work methods and procedures.

Knowledge of governing supply regulations, procedures, and instructions. Ability to read, interpret, and apply applicable reference material.

As a supervisor ensured that all work performed was within allocated budgets.

Responsible for the budget accounting activity, maintaining cost analysis reports.

Lead the analysis and provide statistical information on the tracking of product shipments, returns, and inventory

Employer’s name and address From - To: October 2003 – October 2004

United States Navy Hours per week: 40 Salary per month:

Job title: Lead Material Division Petty Officer

Supervisor:

Okay to contact this Supervisor:

Lead and managed 50 sailors in the consumable parts of 18 storerooms valued in excess of $1.2 million dollars.

Ability to apply basic analytical methods and techniques to resolve complex supply problems and/or deviate from normal supply management procedures or program requirements.

Ability to screen, review, trace and verify supply documents and resolve discrepancies. Strong familiarity with supply system automated data processing capabilities, applications products.

Has the ability to analyze statistical comparisons, interpret the findings and recommend action.

Provided the knowledge of supply inventory procedures and distribution procedures.

Has the ability to investigate and gather all information to resolve all material discrepancies.

Developed, directed and performed logistics management actions that involved planning, coordinating and evaluation of logistical actions required to support a certain program or a designated mission.

Called vendors daily to obtain and ascertain tracking information on material, repair parts or services and notifying the requestor as to the status on their material or repair parts.

Analyzed any problems and provided solutions.

As a supervisor was responsible for the direct supervision/management of the division personnel that provided objective-oriented direction to subordinates.

As the supervisor conducted the annual performance evaluations and submitted developmental plans, rewards and administered discipline as needed to over 120 personnel.

Employer’s name and address From - To: January 2001 – October 2003

United States Navy Hours per week: 40 Salary per month:

Job title: Logistics Management Specialist

Supervisor:

Okay to contact this Supervisor:

Managed, led, and supervised 54 personnel in the flawless receipt, stowage and the issue of consumable parts and operational materials in 12 storerooms valued in excess of $34 million dollars.

Instrumental in ensuring the cleanliness of all departmental spaces making vast improvements in the quality of customer service support and material readiness.

Ensured 100% Force Protection qualifications for the duty section.

Responsible in providing the oversight and direction concerning spares, repairs, packaging, handling, storage, warehousing & transportation of government material. Further responsibility also included program planning and performance addressing cost, schedule, quality and performance as stated in contracts.

As a supervisor ensured that all work performed was within allocated budgets. Attended meetings that briefed upper management to include customers.

Frequent contacts with internal personnel and outside customer representatives at various management levels concerning operations or scheduling or specific phases of projects or contracts.

As a supervisor was responsible for the direct supervision/management of the division personnel that provided objective-oriented direction to subordinates.

Maintained payment systems to ensure accuracy of vendor payments.

Determined packaging requirements.

Contacted potential vendors to determine material availability.

Contact carriers for rates or schedules.

Employer’s name and address From - To: November 1998 – December 2000

United States Navy Hours per week: 40 Salary per month:

Job title: Logistics Management Specialist

Supervisor:

Okay to contact this Supervisor:

Assisted in the planning, development, writing, and management of logistics policies and procedures that included the implementation and being able assess normal the ship’s logistic effectiveness in support of the ship and its weapons systems for effectiveness, efficiency. Possess ability to research repair parts manuals, and use call service and parts vendors and manufacturers to procure material from local vendors and distant vendors.

Working knowledge in CASEMIS, SUPMIS, FEDLOG, Haystack, Internet, and Word/Windows.

Analyze short range and project long-range requirements to forecast and ensure adequate plans are in place to cover activities. Broad knowledge of logistical, acquisition and budget support functions.

Able to perform internal research in support of Integrated Logistics. Can identify specific requirements for money, manpower, material, facilities and services able to address assigned tasking and complete on time and to discuss to senior command personnel in all decision making aspects involving policies and procedures that will enhance our operational capability.

Able to provide senior command personnel with timely feedback that will assist in policy changes.

Thorough knowledge of laws, supply regulations, policies, procedures, techniques and methods of assigned specialization, functions and instructions relating to or required for proper documentation, agreements, and certifications.

Ability to interpret specialized documentation and descriptions pertaining to weapon systems. Review, analyze, track progress and evaluate logistics management programs.

Knows and understand the operation of all office automation software programs, tools, and techniques to produce a variety of documents, such as letters, reports, spreadsheets, databases, and graphs. .

Trained subordinates in all aspects of the job or rate.

Knowledge of security, safety and environmental requirements to ensure working space was cleaned on a daily basis and ensured safety of all personnel entrusted under my supervision. Provide guidance and assistance to managers, employees on all aspects of logistics management. Utilized different research techniques and tools to search out market status which enabled the Navy to expand their openings in various other projects.

Handled and maintained inventory which needed interaction with members of different departments i.e. providers and vendors.

Reviews logistic management operations to identify requirements and resources like manpower, funding, facilities, materials, services, to include analyzing and solving complex logistic issues.

Responsible for making necessary recommendations to special projects, logistic project studies which also involved being an active participant team member to accomplish projects when required to do so.

Language Skills

Language Spoken Written Read

English Advanced Advanced Advanced

Education

Colleges attended Credits Earned Major Degree Year

University of Phoenix 120 Business Management BS / 2014

Fairfield, CA Graduate GPA: 3.39 /4.0

University of Phoenix MBA/2018

Fairfield, CA Graduate GPA: 3.75/4.0

Professional Training

Relational Supply Force Technical School, San Diego, CA

SNAP II Supply and Financial Management, San Diego, CA

Navy Supply Corps School, Athens GA, Transportation of Hazardous Material, NAVSCHOL Athens, GA

Additional Information

Awards and Decorations

References

Name Telephone Employer Email

Gilbert D. Delagente, DLA Disposition Services, Pacific (Hawaii), Bldg. 140, Midway Street, Kapolei, Hi. 96707-0298, Phone: 808-***-****, E-mail: *******.*********@***.***

Jason Foo, LSCS AFLOAT Training Group, San Diego, N411A1,3455 Sturtevant Street Suite 1, San Diego, CA. 92136, Phone: 818-***-****, E-mail: *****.***@****.***

Joseph Snell, 320 Campus Lane, Fairfield, CA 94533, Phone 707-***-****, E-mail: *******.*****@***.**.***

Vera Smith, 508 Woodlark Drive, Suisun City, CA 94585, Phone: 707-***-****, E-mail: *****@*********.***

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