Customer Service Loan Processor

Dominic R. Magaña

Address: *** ******* ** ****** ****, Ks 66103

Cell# 913-***-****

Email: ****.******@*****.***

Objective: To apply my experience and gain knowledge in the customer service, collections and data processing, and apply it towards a challenging position that offers the opportunity for long-term, advancement and to commensurate with performance.

Availability: Open to hours and days Available Immediately

Work History:

Staples Warehouse Kansas City, Mo 04/2020-10/2021

•Pick and pack customer orders accurately while adhering to safety procedures

• Utilized warehouse equipment (including RF Scanners)

•lift, push, and pulled heavy objects up to 50 pounds regularly, up to 70 pounds occasionally, and stand/walk 8 -10 hours per day

JC Penney Distribution Lenexa, Ks 01/2018-02/2020

*Provided customer service via telephone and other media sources to take sales orders. Assessed with needs and suggested alternative products or services to add on sales.

*Strived for first call resolution with customers operated a computerized system to enter sales information or conduct basic tracking/information for JC Penney merchandise orders.

*Communicated with customers regarding availability of merchandise, shipping information, and method of payment, transportation charges and other component costs of current or previous orders. *Submitted adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders.

*Performed job functions within established acceptable performance standards to include production and accuracy performed other related tasks as assigned.

Sandy's Daycare Kansas City, Ks 02/2015-Current, part time 3days out of the week.

*Assist with taking care of daycare kids’ ages 6 months and up to 5 years old

*Assisted with taking kids out to playground and monitoring the playground

*Assisted with changing diapers

*Top Resources Staffing 07/2016-10/2016 KCP&L Customer Service Rep inbound calling

*Turned on and turned off services

*Inbound calls from customers wanting to make a payment arrangement budget arrangements or KS arrears payment arrangements.

*Explained meter readings to customers.

Top Resources Staffing 10/2016/01/2017 City Hall Front Receptionist & Admin Assistant to the Hr. and Payroll Dept. Manager

*Processed invoices for the finance department

*Picked up and signed for mail, processed mail and delivered mail to the appropriate individuals/departments

*Answered calls with a professional voice, transferred calls to appropriate person.

*Scheduled conference rooms, faxing and filing.

*maintained the waiting area as well as the conference rooms, making sure the fridge was stocked with water and pop.

Quest Diagnostics Lenexa Ks 10/20/20014-04/2015 Client Service Rep 1

*Handle all inbound customer contacts received by telephone, electronically, in writing and in person. Troubleshoot inquiries, followed up with customers on issues that cannot be resolved immediately & placed outbound calls to clients in accordance with call log procedures & policies.

*Handle all customer inquiries received by telephone, fax, or email regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service

• Report laboratory results to clients

CWB Services Kansas City, MO 5/2009 09/2012 Loan Processor Sr. Customer Service Rep & Team Lead

*Took inbound calls 145-250 Outbound 60-100, responded to emails and fax’s

* Answer phone professionally, assisting clients with their needs

* Informed customer of the process of the application

* Closed with a professional greeting

*Trained all new employees, monitored their phone calls, had side by side chair sharing

*Maintained a 99% talk time and 100% on quality assurance.

Platinum B Services LLC Kansas City, MO 12/2002-7/2008$12.00 Customer Service Rep/Loan Processor

*Took inbound calls 100-140 calls a day “very high call volume” from customer with various questions in regards to their pay day loans, assisted them with balance inquiries, service charges and return fees. Also took inbound calls from customers who wanted to change pay dates, banking information or needed a payment extension. Before the end of the call it was important to update account information such as new address, phone numbers, email and employment to keep the account current and up to date, Processed payday loan applications from customers who applied online verified employment bank info and went over terms in detail with customers.

*Removed return fees if customers satisfied their past due service charge as well as their current service charge. Handled ALL escalated calls that other customer service reps could not handle. Responded to emails “50-60” emails a day from customers who couldn’t talk on the phones “personal calls” with various question about their loan.

*Supervised 3 employees, monitored phone calls and stats, provided feedback in response to their calls notation, accuracy and professionalism.

Fast Cash LLC Overland Park, KS 11/2001-07/2002 1st & 3rd Party Collector

* Collect on payday loans that are delinquent through inbound and outbound calling. Made arrangements via money orders, ach debits/credit cards and western union. Managed commission books and collection totals

* Kept log of NSF Files, Processed Routing Slips, maintained files on a daily basis

* Quality Assurance- monitored collection representatives and reported scores on daily basis.

Skills: Customer Service “loan processing” Collections 1st and 3rd Party as well as Business to Business. Excellent communication skills, typing 60 wpm, Healthcare and Warehouse

Education: James Madison High School, Graduated 2008 Diploma

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