Grocery Manager Customer Service
Resume:
Renato Caccin Araujo
******.******@*****.***
Summary
Detail-oriented professional with a breadth of professional experience in IT and
customer service.
Intuitively assesses and recognizes the customers core needs.
Able to both implement the plans of others and synthesize strategies for exploring new direction
Strong organizer and leader who contributes to improvement of marketing programs as well as operational policies and procedures.
Excellent team leader who projects professional image.
Experience
Wegmans
Produce/Dairy/Grocery Manager Dec 2018-Current
Medford,MA
Inventory control
Seasonality updates for the department
Following/adhering to company policies and vision
Managing efficient labor schedules and overseeing purchase reports
Providing training/coaching for leadership/team development
Human Resource Management
Change Management
Time Management
Leadership and Team Development
Wholefoods
Shift Leader/ Produce ATL March 2016-Dec 2018
Cambridge, MA
Communicate and maintain Team Member safety and security standards
Support all Whole foods Market programs
Establish and maintain a positive work environment that supports a high team member morale
Monitor Team Member performance and assist in training of new team members
Oversee departments and resolve difficult customer situations
Create a labor schedule to leverage productivity within the needs of the department
Maintain excellent cash handling standards, enforcing standards and policies
Actively manage workflow throughout store, manage customer flow, and report performance and policy issues to Manager.
Give every customer immediate and undivided attention in a delightful manner
Cosmetique USA Inc.
Shipping and Receiving Supervisor/IT June 2011-2016
Norwood, MA
Perform all Technical repairs with utmost concern for the company
Break down systems, remove malfunctioning hardware issues and resolve the concerns with smart phones/tablets
Ship a high volume of orders daily; follow all procedures as required
Prepare and arrange UPS shipments
Support all Receiving Department functions and handle of the stockroom responsibilities
Complete all inventory tasks as needed
Navy Yard Bistro
Supervisor/Bar Manager Sept 2010-2017
Charlestown, MA
Led, mentored, and motivated my team through a fun working environment and provided ongoing training.
Proactively addressed and solved problems; compiled data, held management meetings, developed strategic plans, and followed up to ensure permanent resolution.
Ran specials on items to help maintain proper inventory
Regularly updated and marketed product selection to maximize sales and generate interest
Directed the bar and practiced active listening and implemented policies to correct shortfalls.
Self-Employed
Computer Repair Tech Aug 2005-2010
Framingham, MA
Provide on-site computer repair services to private customers.
Diagnosed software issues, installed updates or new software and removed malicious programs
Consulted with customers regarding technological needs as well as technical problems
Disassembled systems on-site to diagnose issues and make selected repairs
Took systems off-site as needed for major repairs/rebuilds
Highlights
Safety and compliance
Performance standards
Software installation
Troubleshooting
Able to lift 50+ pounds
Inventory management
Certifications/Languages
Cisco Networking Academy; A+ Certified Professional-2012
International Business Management Institute-Berlin, Germany-2011; Human Resource Management, Leadership and Team Development, Time/Change Management
CCNA 1+2 Certified; Fluent in English, Portuguese, and Spanish.
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