Valet Manager Operations

Name: NISHAL MUHAMMED

Contact No.: +973-********

E-Mail: **************@*****.***

CPR No.: 800 25 16 28

Passport No.: J 4378904

To obtain a challenging position that provides me an opportunities to exploit my knowledge and extensive development skills to the extreme levels of my ability and to continually upgrade myself to the highest levels of expertise enabling the organization to achieve its target and growth. Work Experience

Professional Experiences, Roles & Responsibilities:

PARKFINE HOSPITALITY SERVICES WLL/ VIP VALET PARKING SERVICES- Working as Asst. Projects Manager

Trained and supervised a team of valets at different locations (5 Star Hotels, Restaurants, Hospitals, VIP Events/Functions etc.)

Assigned all activities and tasks necessary to achieve the financial objectives of the locations.

Enhanced staff performance levels to meet and exceed operational goals, increasing profit by 15%.

Solved daily operational issues.

Reviewed operational checklists daily and ensured all tasks were completed prior to departing.

Investigated damage claims and dealt directly with customers on resolving any issues encountered at valet stations

Compiled weekly volume reports for client briefings

Managed all special events including quoting, billing, and staffing

Trained new Valet Manager in all pre-existing location rules and procedures

Planned work schedule, assigned duties and supervised workers' activities to ensure compliance with established rules and regulations.

Kept daily record of operations, including money received, services performed and accidents reported.

Managed the valet department ensuring professional and courteous service. Career objective

Developed & implemented policies & procedures of valet while maintaining a high level of professional appearance, demeanor and ethics in dealing both with guests and the valet team.

Conducted on-going coaching and held weekly staff meetings to discuss weekly events, budgets, and scheduling.

Responsible for payroll and generated additional revenue by initiating sales of monthly parking passes to residents and other department employees.

Generated daily reports and ensured all hotel guests were billed appropriately.

Provided optimal customer services to both internal and external customers.

Assisted customers in parking cars and directing them to appropriate venues and handled all customer complaints.

Parked cars in a fast paced environment, while coordinating with a team of other valets at events such as weddings, funerals, bar mitzvahs and parties of two hundred guests or more.

INDIAN DISH RESTAURENT BAHRAIN- Worked as a Manager (Since2016 to 2017)

Coordinating daily restaurant management operations

Delivering superior food and beverage service and maximizing customer satisfaction

Responding efficiently and accurately to restaurant customer complaints

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations.

PARK POINT VALET PARKING SERVICES – Worked as a Valet Supervisor

(Since 2014 to 2016) ARK POINT VALET PARKING SERVICES

Assigned work to employees and monitored all complaints and resolved it accordingly.

Monitored staff and ensured sufficient staff for managing volume business.

Assisted customers and parked both manual and automatic vehicle sin parking areas.

Provided optimal customer services to both internal and external customers.

Coordinated with other departments and maintained all transportation vehicles.

Ensured compliance to all safety requirements.

PROTECT SECURITY SERVICES - Worked as a Control room Administrator with Mobile Patrolling (Dream Group co. W.L.L)

(Since July 2008 to 2014)

CCTV Operating and Monitoring

Provide emergency back-up, Checking for Billing and Invoicing

Vehicle Tracking System (GPS)

Health and Safety

Daily Report to the Operations Manager and to the Clients ( Incidents, Lost & Funds)

Site Problem Solving

Provide duty Rota view for the locations

Controlling and Supervising Field Staffs

Customer Services and Co-ordinates work with other departments

Co-ordinates and plans the maintenance schedule for all facilities

Checking how to Grooming Standards for Security guards

Checking for assignment Instructions are completed

Checking any Incident or Lost & found on time reported etc. FUNCTIONS:-

Inspects and verifying the staffs for their work performance.

Supervising labour and materials level.

Co-ordinates work with other departments.

Receives and investigates emergency calls. (Security / labor / gate pass etc)

Supervises the maintenance of records and reports on work performed.

Prepares estimates, makes recommendations to Dept manager & Facilities manager and controls expenditures.

AL – AHMED TRANSPORTAION IN KSA- Worked as a Store Keeper

(Since 2005 to 2006)

Co-Operative the Management & Give help and assistance with queries

Provide emergency back-up, Checking for Billing and Invoicing

Pay roll calculation & Maintaining attendance card

Overtime & Maintaining sick leave

Al – AKSA SUPER MARKET IN KSA- Worked as Sales Man cum Cashier (Since 2005)

Daily Sales and Customer Services.

Cash Handling and Collection.

Daily Sales report to Operations

Replenishment of stock and Merchandising.

Handling Customer Complaints.

Stock Clearance

Education Profile

Examination Institute/Board/University Year Percentage Standard X CBSE – The Govt. High

School, Kerala

1997 70%

Standard XII Calicut University 1999 60%

Computer

Applications

MS Office

Rajeev Gandhi Education,

Kerala

2004 60%

Computer

Application

DTP & DCA

G-Tech Computer

Education, Kerala

2005 60%

Guards Training Guards Training School,

Kingdom of Bahrain

2009 80%

Languages Known

English

Arabic

Urdu

Hindi

Malayalam

Tamil

Strengths

Hardworking, sincere and dedicated

Ability to work under stress and meet deadlines

Result oriented, self-motivated, resourceful and able to work independently

Excellent verbal and written communication

Dynamic decision making ability

Skills

Audio editing

Video editing

Computer Proficiency

MS Word, Excel, PowerPoint

Paint

Outlook

Adobe Photoshop

Data base

Operating System

DOS

Windows 7, 8. 9, 10

MAC OS

Windows- 95/98/ XP/Vista

Vehicle License

LMV license from Kingdom of Bahrain

LMV license from India, Kerala

Other Details

Date of Birth: 15 February 1980

Marital Status: Married

Nationality: Indian

Gender: Male

References

Mr. Binoy Joseph Mr. Mashood Ms. Melanie Bantom

Managing Director HR Manager Operations Manager

Park Fine Hospitality Park point Services WLL Protect Security Services WLL Cell: 009**-******** Services

Cell: 009**-******** Cell: 009**-********

Declaration

I, hereby declare that all the information given above are true and correct with the best of my knowledge and I bear the responsibility of the above mentioned particulars.

(Nishal Muhammed)

Contact this candidate