Service Representative Customer

Laura Laufer

(H) 571-***-**** ********@****.*** *055 Gardenview Loop, Unit 103, Woodbridge, VA 22191

SUMMARY

Ready to bring strong communication, organizational and multitasking abilities to a challenging new role in a fast-paced environment.

Motivated to support patient medical needs. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.

SKILLS

Appointment confirmation

Scheduling appointments

Directing visitors

Medical filing

Office administration

Broad medical terminology knowledge

Patient-oriented

Speaking clearly

Problem resolution ability

Processing payment

Information documentation

Interpersonal skills

EXPERIENCE

Patient Service Representative, The Retina Group Of Washington, December 2015-February 2019

Fairfax, VA

Scheduled patient appointments for new and existing patients

Check patients In/Out, collect co-pays, balance batch at end of day

Enter Demographics, Scanning, chart prep, faxing, daily reports

Excellnet patient service and care

All other projects and duties assigned by the office manager

Receptionist/Telemarker, Advanced Hearing Healthcare, October 2012-December 2015

Lorton, Va

Checked daily doctor schedules and verified insurance.

Scheduled patient appointments for new and existing patients

made multiple calls from a list to bring in new patients

Educated patients on improving their quality of life with hearing aides

sent out bulk mailings for advertisement of hearing aide devices

Dental Receptionist, Manassas Dental Specialties, October 2006-October 2012

Manassas, Va

Verified, updated and entered patient information into system.

Collected payments from patients and arranged payment schedules.

Consistently ensured the functioning and sterilization of equipment being used.

Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services.

Educated patients about proper oral hygiene and prevention of dental diseases.

Expertly managed difficult or emotional patient situations and responded promptly to patient needs

answered multiple line switchboard

Customer Service Representative, Comcast, January 2000-September 2006

Woodbrige, Va

Informed customers on billing procedures, processed payments and provided assistance to set up payment options.

Kept abreast of rapidly evolving [Industry] technology to provide exceptional support, develop proactive issue resolutions, and share benefits of new technologies.

Achieved high sales percentage with consultative, value-focused customer service approach.

Created new processes and systems for increasing customer service satisfaction.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.

EDUCATION AND TRAINING

Business courses, Northern Virginia Community College, Annandale VA

Washington Lee High School, Arlington,Va 1979

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