Sales,Marketing,Digital Marketing
Resume:
CURRICULUM VITAE
Personal details THELMA MUTOTI
Cell: +263*********
Email: ************@*****.***
Career Objective To enhance professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges
Work Experiences
ZOL Zimbabwe
Customer Loyalty
Agent
(2019-Present)
LOBELS Bread
Zimbabwe
Merchandiser
(2016-2017)
Forestry
Research Centre
Attaché
(2016)
The Wattle
Company
Zimbabwe
Attaché
(2014)
Duties
Outbound calls to clients introducing new packages and services.
Retain existing clients by taking note of grievances and requests.
Address customer complaints with the goal to increase
Offer discounts and special deals to clients.
Follow up on clients who have made payments and need assistance.
Assessing customer demand.
Monitor inventory based on sales and intake.
Making sure the product reached the shelf in the right quantity.
Alerting customers of any give-away or promotion of the product.
Making sure that prices are well displayed.
Recording and reporting daily sales.
Administrative work.
Taking care of records, planning, report writing.
Take part in sorting and packaging seeds and seedlings.
Taking part in nursery processes.
Study tree pests and diseases especially leptocybe invasa
Monitoring indigenous tree plantations.
Forestry Planning
Silviculture
Timber harvesting
Genetics study
Forest inventory
1780 Acacia Avenue,Westgate, Harare, Zimbabwe
satisfaction.
Assisting supervisor with the weekly customer retention report. 2
Education
Skills
Self awareness
Research
Effective communication
Development strategist
Team player
Acceptance and empathy
Critical thinking and Problem solving
Ability to work under strenuous conditions
Language Ability
Fluent - English
Fluent - Shona
Computer
packages
MS WORD
MS EXCELL
MS ACCESS
POWERPONT
Personal
Attributes
A friendly, mature lady who is confident, assertive, goal oriented and flexible.
OTHER SKILLES Environmental Management, Harvesting, Silviculture processes, Forestry Planning, Nursery management, Forestry mensuration and inventory. Results : 2 ‘A’ LEVEL PASSES
Class of : November 2013
MIDLANDS STATE UNIVERSITY
Honors Degree in Development Studies
ZIMBABWE COLLEGE OF FORESTRY
[Diploma in Forestry]
Class: PASS
Year Graduated: October 2016
ST.JOHNS CHIKWAKA HIGH SCHOOL
[Advanced Level Educational Qualification]
ST.JOHNS CHIKWAKA HIGH SCHOOL
[Ordinary Level Educational Qualifications]
Results : 9 ‘O’ Level PASSES
Class of : November 2011
IN PROGRESS 2023
3
Reference
Mr L Mupanga
Station Manager
Forestry Commission Research Centre
No 1 Orange Groove Drive
Highlands,Harare
+26304498436-9
Mr T Maumbe
Customer Loyalty and Retention Manager
Noble Zindoga
Customer Loyalty and Retention Specialist
Block B, Stand 45 and 47, Sam Levy Office Park, Piers road, Borrowdale Harare
*****.*******@*******.**.**
Block B, Stand 45 and 47, Sam Levy Office Park, Piers road, Borrowdale Harare
******.******@*******.**.**
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