Customer Service Administrative Assistant
Resume:
Sharon Cleveland
Louisville, KY *****
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Clerk
U.S. Census Bureau - Jeffersonville, IN
April 2018 to Present
This is a federal job)
Duties, Accomplishments and Related Skills:
Manual hand assembly in kitting operations, boxing/logging materials, editing forms, coding items based on standardized classifications. Performing check in/out and sorting documents and materials requiring screening.
- Effectively works in a team environment to assemble 2020 Decennial kits for Census enumerator packages.
- Attentive to detail and closely follows instructions and procedures to ensure accuracy of kit assembly.
- Boxing and logging material for storage or other disposition;Audrey Malone 812-***-****) Okay to contact this Supervisor: Yes
Lead Assistant
U.S. Census Bureau - Jeffersonville, IN
April 2018 to August 2020
100 Logistics Avenue
Jeffersonville, IN 47130 United States
Data Entry/Production Line Clerk
Malone Staffing - Louisville, KY
March 2013 to May 2017
Duties, Accomplishments and Related Skills:
Packaged products, priced products, shipped products and entered totals into system 4725 Lexington road
Louisville, KY 40211 United States
Shift Supervisor
cvs phamacy - Louisville, KY
April 2012 to March 2013
Duties, Accomplishments and Related Skills:
Supervised front-end operations of store, managed cashiers, opened and closed store, reconciled daily deposits, made daily bank deposits, ordered merchandise, verify worksheets, conducted weekly inventory counts and daily price changes. Resolve any errors or discrepancies. JEFFERSON COUNTY CLERK
600 W. Jefferson Street
Louisville, KY 40202 United States
Shift Supervisor
CVS Pharmacy - Louisville, KY
April 2012 to March 2013
Duties, Accomplishments and Related Skills:
Supervised front-end operations of store, managed cashiers, opened and closed store, reconciled daily deposits, made daily bank deposits, ordered merchandise, verify worksheets, conducted weekly inventory counts and daily price changes. Resolve any errors or discrepancies. Jefferson County Clerk
600 W. Jefferson Street
Louisville, KY 40202 United States
Owner and Operator
Downtown Louisville - Louisville, KY
June 2006 to June 2010
Hours per week: 30
Janitorial Service
Duties, Accomplishments and Related Skills:
Cleaned and maintained office buildings.
Customer Service Supervisor
Walmart - Louisville, KY
October 2004 to June 2006
Duties, Accomplishments and Related Skills:
Managed front-end operations, cashiers and layaway departments as well as customer service department. Responsible for providing guidance and clarification .Monitor the progress of other employees and ensured that work was completed in a timely manner while maintaining an effective work environment. Responsible for communicating with various levels of other supervisors on a daily basis. Manager Assistant/Customer Service
Big Boy Cleaners - Louisville, KY
May 2002 to October 2004
Duties, Accomplishments and Related Skills:
Handles front counter functions, cashiered, promoted advertisements for the business and reconciled all bank deposits.
Manager Assistant/Customer Service
Big Boy Cleaners - Louisville, KY
May 2002 to October 2004
Duties, Accomplishments and Related Skills:
Handles front counter functions, cashiered, promoted advertisements for the business and reconciled all bank deposits.
Customer Service Specialist
Humana, Inc - Louisville, KY
April 1999 to May 2002
Duties, Accomplishments and Related Skills:
Received inbound calls from members concerning their claims, ID cards and benefits. My goal was to insure the best customer service possible to the member and to help complete all task asked of me. Also insured all calls were routed to appropriate department. Customer Service Specialist
Humana, Inc - Louisville, KY
April 1999 to May 2002
Duties, Accomplishments and Related Skills:
Received inbound calls from members concerning their claims, ID cards and benefits. My goal was to insure the best customer service possible to the member and to help complete all task asked of me. Also insured all calls were routed to appropriate department. Humana, Inc.
500 W. Main Street
Louisville, KY 40202 United States
04/1999 - 05/2002
Hours per week: 40
Customer Service Specialist
Duties, Accomplishments and Related Skills:
Received inbound calls from members concerning their claims, ID cards and benefits. My goal was to insure the best customer service possible to the member and to help complete all task asked of me. Also insured all calls were routed to appropriate department. Loan Processor/Administrative Assistant
First Indiana Bank - Indianapolis, IN
August 1997 to April 1999
7150 E. Washington Street
Indianapolis, IN 46219 United States
08/1997 - 04/1999
Hours per week: 40
Loan Processor/Administrative Assistant
Duties, Accomplishments and Related Skills:
Performed clerical and customer service duties, completed all tasks required from mortgage loan opening to closing of sale/refinancing of loan. Position was temp to hire through Kelly Services; hired on permanently within 2 weeks.
Loan Processor/Administrative Assistant
First Indiana Bank - Indianapolis, IN
August 1997 to April 1999
7150 E. Washington Street
Indianapolis, IN 46219 United States
First Indiana Bank
7150 E. Washington Street
Indianapolis, IN 46219 United States
08/1997 - 04/1999
Hours per week: 40
Loan Processor/Administrative Assistant
Duties, Accomplishments and Related Skills:
Performed clerical and customer service duties, completed all tasks required from mortgage loan opening to closing of sale/refinancing of loan. Position was temp to hire through Kelly Services; hired on permanently within 2 weeks.
First Indiana Bank
7150 E. Washington Street
Indianapolis, IN 46219 United States
08/1997 - 04/1999
Hours per week: 40
Loan Processor/Administrative Assistant
Duties, Accomplishments and Related Skills:
Performed clerical and customer service duties, completed all tasks required from mortgage loan opening to closing of sale/refinancing of loan. Position was temp to hire through Kelly Services; hired on permanently within 2 weeks.
Loan Processor/Administrative Assistant
Kelly Services
August 1997 to April 1999
Duties, Accomplishments and Related Skills:
Performed clerical and customer service duties, completed all tasks required from mortgage loan opening to closing of sale/refinancing of loan. Position was temp to hire through Kelly Services; hired on permanently within 2 weeks.
Customer Service Representative/Administrative Assistant Kelly Services - Louisville, KY
May 1996 to August 1997
9100 Shelbyville Road
Louisville, KY 40222 United States
05/1996 - 08/1997
Hours per week: 40
Customer Service Representative/Administrative Assistant Duties, Accomplishments and Related Skills:
Performed clerical and customer service duties and worked consistently on laptops and PC products. Customer Service Representative/Administrative Assistant Kelly Services - Louisville, KY
May 1996 to August 1997
9100 Shelbyville Road
Louisville, KY 40222 United States
Kelly Services
9100 Shelbyville Road
Louisville, KY 40222 United States
05/1996 - 08/1997
Hours per week: 40
Customer Service Representative/Administrative Assistant Duties, Accomplishments and Related Skills:
Performed clerical and customer service duties and worked consistently on laptops and PC products. Kelly Services
9100 Shelbyville Road
Louisville, KY 40222 United States
05/1996 - 08/1997
Hours per week: 40
Customer Service Representative/Administrative Assistant Duties, Accomplishments and Related Skills:
Performed clerical and customer service duties and worked consistently on laptops and PC products. Kelly Services
9100 Shelbyville Road
Louisville, KY 40222 United States
05/1996 - 08/1997
Hours per week: 40
Customer Service Representative/Administrative Assistant Duties, Accomplishments and Related Skills:
Performed clerical and customer service duties and worked consistently on laptops and PC products. Customer Service Representative/Administrative Assistant Kelly Services
May 1996 to August 1997
Duties, Accomplishments and Related
Education
Associates Degree in Retail Management
Watterson College - Louisville, KY
January 1981
Diploma in Fashion Merchandising
Spencerian College
1978 to 1979
High school Graduate in General Studies
Valley High School - Valley Station, KY
September 1975 to March 1978
Skills
• Customer service
• 35 wpm
• Powerpoint
• Word
• Excellent communication skills
• Very professional
• Data Entry
• Filing
• Inventory Clerk
• Call Center
• Customer Support
• CSR
• Customer Care
• Retail Management
• Store Management Experience
• Merchandising
• Clerical Experience
• Cash Handling
• Supervising Experience
• Inventory Control
• Assistant Manager Experience
• Management
• Pricing
• Cash Handling
• Inventory Control
• Excel
• Typing
• Store management
• Commercial Cleaning
• Sales
• Planograms
• Recruiting
• Retail Sales
• Warehouse experience
• Software troubleshooting
• English
• Network Support
• Troubleshooting
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