Administration Manager

NANDHINI R Phone : 902**-***** / 944**-*****

Administrative Manager E-mail : ************@*****.***

Place : Coimbatore

Professional Summary

Objective is to adapt to the organization culture, learn to gain expertise, led by example and to be a valuable human resource to the organization.

Skills

Excellent communication skills and good computer knowledge

Professionally trained in soft skills.

Interactive Acting Management

Customer Interaction

Highly propelled with zeal to meet high sales targets

Ability to adapt to perpetual changes in the BPO sector

Ability to come up with better solutions for the productivity issues

Administration - Recruitment and training - Delegating responsibilities

Planning and budgeting - Marketing and promotional activities

Continuous monitoring of quality standards - And strictly adhering to the service

standards as per the academic norms.

Exemplary track record of success in the mentoring of team members that consistently

produce and high stress environments.

Persuasive communicator with exceptional relationship management skills with the

ability to relate to people at any level of business and management.

Ability to build Financial Models and Database using MS Excel to solve complex

Financial problems easily.

Highly analytical mind with extreme passion to solve problems

Work History

2020 – Present: Academic Coordinator:

TIPSGLOBAL Institute, Coimbatore.

Assist in managing schedule, student payroll, rooms and instructional supplies for workshops and other study programs. Develop and manage comprehensive academic support program. Provide guidance to students on academic goals and educational issues. Assist students on course selection, study habits and career selection.

Overall Responsibilities:

Promote high standards in all aspects of school life, particularly in student progress

•Actively support the values, vision, ethos, culture and policies of the school

•Inspire and motivate students, teachers and other school employees

•Comply with the professional duties of the Harrow staff Code of Conduct

•Contribute to a school culture which is positive, purposeful and professional

•Engage positively in the school Appraisal process and performance management

arrangements

Build strong relationships with parents and assist in the coordination and delivery of parent

curriculum meetings and/or workshops as appropriate

2018 – 2020: Admission & Admin Head

RATHINAM INTERNATIONAL PUBLIC SCHOOL, Coimbatore.

Provide professional leadership and management of the subject in order to secure

high quality teaching, the effective use of resources and improved standards of

learning and achievement for all students

Model and promote best practice in the teaching and learning in the subject

Establish, evaluate and develop the academic aims and standards of the Maths,

English, and Science curriculum and assessment

Take overall responsibility for Lower School curriculum leadership

Lead on pedagogical initiatives and approaches

Keep up to date with changes and initiatives in education

Lead on pupil progress and tracking systems in core subject areas through ERPs.

Assist the Head of Lower School in establishing and maintaining a vibrant and thriving

school

Ensure that quality educational programmes take place in a safe, positive and healthy

learning environment

Maintained a record with details of inquiries, comments, complaints and actions

taken.

Monitored phone, fax and electronic database systems for incoming customer

Inquiries

2014 – 2017: Manager

RETAIL SUPPORT GROUP, Coimbatore.

Trained and mentored new joiners.

Built strong relationships with the customers and exceeded the targets.

Motivated the Least Performers and brought in productivity

Behaved as a role model for many team members.

Compensated another team on the absents of Team Leaders

Handled responsibilities as an Acting Process Manager.

Managerial Role: Administrative Assistant with 10+ years of experience preparing flawless presentations, assembling facility reports, and maintaining the utmost confidentiality. Looking to leverage my knowledge and experience into a role as a Manager. Supporting high-level executives and managing administrative departments.

Assisted in answering incoming calls (avg. 60/day) helping in resolving issues with both customers and billing department. Helped in analysing all company data entry systems and assisted in preparing recommendations for system-wide efficiency improvements.

Accountant Role: Create financial reports and supported all areas of responsibility within a 5-person finance team. Analyse, examined, and interpreted records, compiled financial information, and reconciled reports and financial data.

Observed payroll activities for 250+ employees and posting of checks before end of month.

Performed basic accounting functions including cash reconciliations. Operated computers programmed with accounting software to record, store, and analyse information.

Perform process analysis, and communicated recommendations to management. Process journal entries and perform corrections to ensure accurate records. Trained and supervised 2 new employees, ensuring they maintain fastidious attention to detail.

2010 – 2014: Centre Manager

AMOHA EDUCATION PRIVATE LIMITED, Coimbatore.

Responsible for planning, organising, and coordinating the daily professional operations of their business. Adept at organizing meetings, managing inventory, training and supervising staff, and implementing office processes and procedures that expedite work and significantly save costs.

Maintained a hard copy backup of all sensitive information. Performed other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes. Maintain utmost discretion when dealing with sensitive topics. Manage travel and expense reports for department team members.

Performed general office duties such as filing, answering telephones, and handling routine correspondence. Manage office organization and general workflow from supporting staff members.

Maintained supplies of office equipment and ordered new stationery on a monthly basis.

Performed administrative duties including photocopying and filing while greeting visitors and responding to queries. Typed documents such as correspondence, drafts and emails, and prepared fortnight reports and weekly for management.

Perform a variety of accounting activities, such as preparing between 10 and 20 check requests, expense reports, purchase orders, and invoices each week. Ensure and maintain confidentiality of all communications and documentation.

Adept at organizing meetings, managing inventory, training and supervising staff, and implementing office processes and procedures that expedite work and significantly save costs.

Managed schedules, organized office functions, and oversaw daily operations of office with 50 employees. Hired, trained, and on-boarded over 10 new employees, providing initial support that expedited staff assimilation by 20%.

2008 – 2009: Administrative Manager

TEJAA SHAKTHI INTSTITUTE OF TECHNOLOGY FOR WOMEN, Coimbatore.

The Administrative Manager is responsible for providing a wide range of office management and support to the company including answering phone lines, scheduling/managing calendar, making/confirming meeting arrangements and writing correspondence. Must be open to not only being in office management, but also supporting a Management person with travel arrangements, calendaring, expense reports, etc. Must be resourceful, an independent thinker, self-sufficient and self-motivated.

Managing overall administrative activities for the office.

Remaining responsible for the day-to-day facilities operations including supervising

the maintenance and alteration of office areas and equipment, purchasing office

supplies, furniture, office equipment etc. for staff.

Performing administrative work such as filing, sorting, and distributing mail;

Prepare and edit correspondence, communications, presentations and other

documents

Arrange and co-ordinate meetings and events

Maintaining confidentiality of sensitive and confidential information.

Will be participating in a wide-range of company projects and events.

Performing other work-related duties as assigned including supporting corporate

compliance team as needed.

Maintains working relationships and communicates with all departments.

Verifies that accurate room status information is maintained and properly

communicated.

Receive and interact with incoming visitors

Resolves visitor problems quickly, efficiently, and courteously.

Works within the allocated budget for the front office.

Achievements

2010 – 2014 – Consistently achieved the targets:

Best performer of the year 2010 and 2014 (Maintained Exceed expectation metrics for the entire year)

Selected as “Performer of the Month” for consecutive months from 2010-2014

Selected as an “Acting Team Lead” to handle customer escalation and manage the call queue (2010 onwards)

Programs Attended:

Personality Development

Attitude Development

Stress Management

Time Management

Additional Skills:

Excellent communication skills, and ability to present complex information in an easy to understand format.

WPM: 50.

Proficient with various CRM, FMIS and ERP systems.

Proficient with Human Resource Management Systems Workday.

Skilled in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Problem Solving

Team Leadership

Organization and Prioritization

Active Listening

Multitasking

Educational Qualification:

MBA (Finance) from Bharathiar University (2013)

M.Com (Finance) from Annamalai University (2013)

B.Com from Annamalai University (2000)

Personal Details:

Name : Nandhini R

DOB : 27/10/77

Marital Status : Married

Languages Known : English, Tamil, Kannada, Hindi (Read & Write)

Personal Interest’s : Listening to Music, Keen to learn new things by surfing

the internet and acquiring computer knowledge

Declaration

I hereby declare that the particulars furnished above are correct to the best of my knowledge and belief.

Place: Coimbatore

(Nandhini R)

Contact this candidate