Customer Service Front Desk
Resume:
JULIE FISHER
**** ***** ***** **** ***********, OH 45601 740-***-**** **************@*****.***
PROFESSIONAL PROFILE
Self-directed professional backed by cross-functional management, front desk, administrative, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Accustomed to handling sensitive and confidential information.
High Academic Honors Recognition / Dean's List / Honor Roll.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Reputation for quality, proficiency, and reliability.
Customer service skills necessary to communicate effectively with patients and healthcare providers.
Strong organizational and problem-solving skills with ability to manage time in order to meet deadlines.
Attention to detail needed to maintain high levels of accuracy.
Microsoft Office Applications (Word and PowerPoint).
Type 50 WPM with shorthand skills.
KEY QUALIFICATIONS
Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance
Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management
Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing
Medical Office Medical Administrative Patient Registration Data Entry
EDUCATION
Ultimate Medical Academy Diploma – Medical Office and Billing Specialist, 2021
Internal Revenue Service – Seffner, FL Tax Prep Professional
PROFESSIONAL EXPERIENCE
Jewel's Second Chance – Chillicothe OH 09/2018 – Present
Owner / Business Manager
Oversee the day-to-day activities of the business to ensure achievement of business goals.
Communicate with customers and vendors via inbound and outbound calls.
Answer inquiries, provide quotes, process invoices, collect payments, and market business services.
Keep accurate and complete financial records, taxes, and reports.
Sawyers Tree Service and Property Maintenance – Valrico, FL 02/2015 – 04/2018
Secretary / Laborer
Managed general administrative activities to ensure efficient day-to-day operations of the office.
Answered incoming phone calls, scheduled jobs and appointments, and provided receipts for service.
Performed various manual landscaping and tree removal tasks.
Prioritized and managed workload to meet deadlines and provided professional customer service.
Communicated effectively with customers, staff, and suppliers.
Liberty Tax Service – Seffner, FL 11/2013 – 04/2015
Tax Preparer (Seasonal)
Delivered excellent customer service in a professional manner.
Prepared individual income tax return forms, interviewed client to obtain necessary financial information, processed payments, scheduled appointments, and managed inbound and outbound calls.
Consulted tax references, when necessary, completed entries on forms, ensured accuracy, and followed tax form instructions and tax tables.
Worked effectively to meet deadlines and handled sensitive and confidential information.
Circle K – Seffner, FL 03/2012 – 01/2013
Cashier / Customer Service Associate
Offered fast and friendly service, operated cash register, scanned merchandise, accepted payments, counted drawer, and maintained the overall appearance and cleanliness of work area.
Handled bank deposits, opened and closed the lottery, and counted and ordered inventory.
Worked as part of a team and interacted with diverse customers and staff members.
Comfort Inn – Circleville, OH 02/2009 – 06/2011
Front Desk Associate / Customer Service Associate
Served as first line of customer service for the property.
Checked guests in and out, assigned rooms, booked and prepared reservations, and responded to guest questions.
Performed night audits, answered incoming phone calls, took messages, and processed financial transactions.
Entered accurate data utilizing the hotel reservations system, and kept work area organized.
Respected guest privacy and maintained confidentiality of sensitive information.
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