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Resume 1

78% =)

= LORI A MACKE

CONTACT

oJ 402-***-****

™% adq7iy@r.postjobfree.com

* **** ****** **, #**, Omaha,

NE 68127 USA

PROFESSIONAL SUMMARY

Unfortunately, find myself in

unfamiliar territory, now being

unemployed. I've always worked

and taking pride in my jobs. am

comfortable with Customer

service and feel my

communication skills are

satisfactory. Calming a customer

or Agent is a productive day for

me. Throughout my years of

communication with many

different agencies, it's natural for

me to be professional and

understanding regarding any

issues.

SKILLS

e Multi-tasker, Customer Service,

Productive, Team player,

Organized, Self-motivated,

tat

Dashboard

My Documents

EXPERIENCE

MEDICAL RECORDS SPECIALIST Oct 2020 - Apr 2022

DYNAMIC IMAGING, Lake Elsinore, CA

Submitted requests by email, fax and Postal mail regarding copies of

records needed. Worked mostly for USAA Life. Most the requests were for

Military ( active & retired ) personnel. Requests were for Life Insurance,

Disability & Death claims. Although it was a lengthy process, USAA was

extremely patient and understanding of the process, which took usually 30

days or more. Most of the calls were to Military bases and Veterans

Administration offices. My experience with this employer was satisfying.

MEDICAL RECORDS SPECIALIST Aug 2077- May 2020

DATAFIED, Anaheim, CA

Processed and submitted requests for Medical records for numerous

Insurance companies. Made daily calls to Medical offices and Hospitals to

confirm requests in process and for process times. Constant

communication between Insurance Agents, providing updates. Again,

following all HIPAA guidelines.

MEDICAL RECORDS SPECIALIST Mar 1997- Jun 2017

EMSI, Omaha, NE

Submitted requests and authorizations to various Medical offices

throughout the USA. Worked with several Insurance Companies to gather

medical records on clients applying for Life Insurance. Also processed

Disability and Death claims. Reviewed records upon receipt for best copies,

before sending to the specified Insurance company. Communicated with

Business Associates in other states, regarding the copying of records per

Orders received. Annually completed all HIPAA requirements and was

certified. Handled incoming Agent calls and provided updates on cases in

process.

DATA ENTRY CLERK Mar 1987- Jun 1996

State of Nebraska Department of Revenue, Lincoln, NE

Organized and entered individual and Corporate tax returns. Also worked in

the Legal Dept, organizing files and maintaining current Legal updates.

EDUCATION

HIGH SCHOOL DIPLOMA = May 1983

Lincoln Southeast High School, Lincoln, NE

SQ

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