Customer Service Travel Agent

Mónica Jaramillo

***** * * *** *** Homestead, Florida 33030

*************@*****.*** - 786-***-****

Professional Pursuit: Long Term position marketing, sales, customer service, and management to generate awareness and impact among consumers, travel agents and tour operator wholesalers

Summary of Qualifications:

●(Spoken, written and read fluently) - English, Spanish

●Over 14 years’ experience in the hospitality and car rental industry

●Extensive Sales and Marketing experience

●Computer literacy: MS Word, Power Point, GDS systems, Blue Byrd, and TSD

●High level of self-motivation and ability to motivate others to achieve goals

Dependable team player, who relates well and works cooperatively with diverse Personalities

●Knowledge of effective sales techniques.

●Knowledge and proficiency of car rental software and operations.

●Ability to demonstrate effective interpersonal communication skills with customers

Education:

GDS systems training

(Sabre, Amadeus) Car RENTAL, TSD, Blue Birds, Car Rental Solutions).

VIP GDS Systems - Canada

Travel & Tourism - Polytechnic College Institute of Florida - Miami, FL

Undergraduate Studies - Miami Dade Community College - Miami, FL

Professional Credentials:

3/2014 - Present Family Care Advocate/Care Provider - Self

●Provided volunteer health care in the community on working with various medical providers, maintained a safe, secure, and healthy environment by following certain standards and procedures

●Supported family member by providing child care services from baby stage of development into toddler and laundry services; preparing and serving meals and snacks

●Helped family members care for the patient by teaching appropriate ways to lift, turn, and reposition the patient; advising on nutrition, cleanliness, and housekeeping.

9/2012 - 3/2014 Budget Rental Car Customer Service Rental Agent

●Use Company approved sales and service techniques when determining customer needs

Offer optional products to meet customer wants and needs.

●Prepare all rental and return documents accurately and completely

●Qualify each customer using our company rental requirement guidelines

●Provide customers assistance with directions, maps, local area information, appropriate service information, etc

●Review rental parameters with all customers to ensure a complete understanding of our rates and service charges

●Ensure that the return date and time on the rental agreement is accurate

Review all charges at the time of vehicle return

Prepare the Rental Agreement Folder with all required information

Answer the phones to assist customers in a friendly, helpful and prompt manner

Assist customers by effectively resolving all customer service issues

4/2011 - 8/2012 Ritz-Carlton Call Center World Wide Customer Service Sales Agent

●Handle incoming calls for more than 22 Properties S east Region and the Caribbean

●Assist Travel Agent, American Express Centurion Members and all Award Programs, certificates redeem points

●Employee, Friends and family discount applied while assisting for catering to the Luxury upscale traveler

●Assist customers on making reservation for dining, Golf, and Spat and water Sports

●Participated in Hotel Side Inspection, in order to promote properties.

●Assisted and participate in sales Seminars with Hotels, within the Marriott and Ritz Carlton Brand

1/2009 - 2/2012 City Travel Express Sales Manager

●Handle Toured Business Inbound and Outbound call and negotiate Fit Rates with Hotels and conducted hotel site inspection while assist marketing Department with internet advertising campaigns

●Provided Car rental wholesale rates as a part of customer sales while using a credit card process for international passengers

●Arrange customers travel itinerary and assisted customer with travel documents

●Update In house system and conducted up-load rates in Web page

●Visit clients to promote company services to ensure higher customer service

4/2004 - 10/2008 Design Room and Car Packages Global/InterAmerican Sales Manager

●Handled all tour business operations and contacted Tour Operators in Central and South America, the Caribbean, and Europe

●Promoted tour packages/group rates and negotiated rates with Hotels, other car rental agencies and airlines

●Maintained Tour Operators accounts while Investigating and resolved customer service issues

●Held educational seminars to train the tour operators while created promotions through different programs

●Obtained airline accounts and increased our presence in the marketplace.

Created proposals for trade accounts and comp vehicles arrangements for production company accounts

●Developed and promoted Room and Car packages with local hotels and created industry rates via Internet, GDS In-house system

●Created special or custom made rates for top accounts, and improved commissions based on increased production

●Worked closely with counter agents, sales associates and product development teams

7/2002 - 3/2004 Dollar-Thrifty, Miami, FL Rental Sales/Agent

●Greeted customers, complete necessary rental or parking information while disclosing rates, terms and conditions of rental

●Handled telephone calls and handle customer related issues; complete, review and submit various reports to supervisor.

●Maintain and update rental agreement files; contact and notify customers of overdue

Vehicles

●Entered and maintained information in location Logs to complete car Exchange request in computer system

●Communicate with bus drivers via two-way radio to coordinate the pick-up and delivery

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