Zachariah Dotson

adq7is@r.postjobfree.com

937-***-****

*** ******** **. **********, **

45202

WORK EXPERIENCE

CUSTOMER EXPERIENCE SERVICE

Delta Airlines, Cincinnati, OH / Jul 2021-

Present

• Service Customer needs on a daily basis

• Verify and document passenger information

such as passport information, special service

requests, etc

• Aid any upset customers and diffuse situations

• Help passengers who may be stuck in airports

after Irregular operations or missed flights

• aid in rescheduling passenger flights based on

schedule change

• Aid in explaining covid and passport/visa

restrictions for various international markets,

such as London, France, Germany, etc

• Helping train new hire groups to better prepare

them for their daily work

• Assisted in Training other new hires a minimum

of 5 different classes

• Able to reissue tickets under abnormal

circumstances with little to no help

• An average call handling time of around 275

seconds

• Assisting in making detail notes of Customer

Issues and how said issues had been solved

FRONT DESK/GUEST SERVICE

Great Wolf Lodge, Mason, OH / Nov 2019 - Jul

2021

EDUCATION

SOUTHERN STATE COMMUNITY COLLEGE

Hillsboro, OH

Completed coursework towards Associate in Applied

Science (A.A.S.) Computer Information Technology

(May 2020)

Relevant Coursework:

• Cisco routing and switching

• IT essentials

• Introduction to computer

programming

• Linux

• Greet, register, and assign rooms to guests of

hotels or motels.

• Verify customers' credit, and establish how the

customer

will pay for the accommodation.

• Contact housekeeping or maintenance staff

when guests report problems.

• Make and confirm reservations.

• Keep records of room availability and guests'

accounts,

manually or using computers.

• Perform bookkeeping activities, such as

balancing accounts and conducting

nightly audits.

• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using

• Professionalism • a computer

• Compute bills, collect payments, and make change for guests.

• Cisco Introduction to Networks

• Greet, register, and assign rooms to guests of

hotels or motels.

• Verify customers' credit, and establish how the

customer

will pay for the accommodation.

• Contact housekeeping or maintenance staff

when guests report problems.

• Make and confirm reservations.

• Keep records of room availability and guests'

accounts,

manually or using computers.

• Perform bookkeeping activities, such as

balancing accounts and conducting

nightly audits.

• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using

computers.

• Compute bills, collect payments, and make change for

guests.

ADDITIONAL SKILLS

● Extensive understanding of Computers

● Extensive understanding of Windows

● Understanding of Microsoft Office

● Python programming

STOCKER

Jungle Jim's, cincinnati, OH / Aug 2018 - Nov 2019

• Answer customers' questions about merchandise and advise customers on merchandise selection.

• Take inventory or examine merchandise to identify items to be reordered or replenished.

• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

• Receive, open, unpack and issue sales floor merchandise.

• Clean display cases, shelves, and aisles.

TEAM MEMBER

Dunkin', Mt. Orab, OH / Oct 2016 - Apr 2018

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

• Answer customers' questions, and provide information on procedures or policies.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Stock shelves, and mark prices on shelves and items.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Calculate total payments received during a time period, and reconcile this with total sales.

• Sort, count, and wrap currency and coins.

• Supervise others and provide on-the-job training.

• Compute and record totals of transactions.

Contact this candidate