Front Desk Service Customer
Resume:
Zachariah Dotson
*********@*****.***
*** ******** **. **********, **
45202
WORK EXPERIENCE
CUSTOMER EXPERIENCE SERVICE
Delta Airlines, Cincinnati, OH / Jul 2021-
Present
• Service Customer needs on a daily basis
• Verify and document passenger information
such as passport information, special service
requests, etc
• Aid any upset customers and diffuse situations
• Help passengers who may be stuck in airports
after Irregular operations or missed flights
• aid in rescheduling passenger flights based on
schedule change
• Aid in explaining covid and passport/visa
restrictions for various international markets,
such as London, France, Germany, etc
• Helping train new hire groups to better prepare
them for their daily work
• Assisted in Training other new hires a minimum
of 5 different classes
• Able to reissue tickets under abnormal
circumstances with little to no help
• An average call handling time of around 275
seconds
• Assisting in making detail notes of Customer
Issues and how said issues had been solved
FRONT DESK/GUEST SERVICE
Great Wolf Lodge, Mason, OH / Nov 2019 - Jul
2021
EDUCATION
SOUTHERN STATE COMMUNITY COLLEGE
Hillsboro, OH
Completed coursework towards Associate in Applied
Science (A.A.S.) Computer Information Technology
(May 2020)
Relevant Coursework:
• Cisco routing and switching
• IT essentials
• Introduction to computer
programming
• Linux
• Greet, register, and assign rooms to guests of
hotels or motels.
• Verify customers' credit, and establish how the
customer
will pay for the accommodation.
• Contact housekeeping or maintenance staff
when guests report problems.
• Make and confirm reservations.
• Keep records of room availability and guests'
accounts,
manually or using computers.
• Perform bookkeeping activities, such as
balancing accounts and conducting
nightly audits.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using
• Professionalism • a computer
• Compute bills, collect payments, and make change for guests.
• Cisco Introduction to Networks
• Greet, register, and assign rooms to guests of
hotels or motels.
• Verify customers' credit, and establish how the
customer
will pay for the accommodation.
• Contact housekeeping or maintenance staff
when guests report problems.
• Make and confirm reservations.
• Keep records of room availability and guests'
accounts,
manually or using computers.
• Perform bookkeeping activities, such as
balancing accounts and conducting
nightly audits.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using
computers.
• Compute bills, collect payments, and make change for
guests.
ADDITIONAL SKILLS
● Extensive understanding of Computers
● Extensive understanding of Windows
● Understanding of Microsoft Office
● Python programming
STOCKER
Jungle Jim's, cincinnati, OH / Aug 2018 - Nov 2019
• Answer customers' questions about merchandise and advise customers on merchandise selection.
• Take inventory or examine merchandise to identify items to be reordered or replenished.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Receive, open, unpack and issue sales floor merchandise.
• Clean display cases, shelves, and aisles.
TEAM MEMBER
Dunkin', Mt. Orab, OH / Oct 2016 - Apr 2018
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Answer customers' questions, and provide information on procedures or policies.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Stock shelves, and mark prices on shelves and items.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Sort, count, and wrap currency and coins.
• Supervise others and provide on-the-job training.
• Compute and record totals of transactions.
Contact this candidate