Service Representative Customer Care

Sliman Ahmed

***** ****** **** **, *******, MI **141

********@*****.*** 313-***-****

Solutions oriented professional and eager to apply my supply chain degree towards launching a successful career with an organization that will capitalize on inventory, auditing, transportation, administrative, leadership, and my past job experiences while offering opportunities for ongoing professional growth in exchange for a solid work ethic, integrity, and commitment to superior performance.

Eastern Michigan University, Ypsilanti, MI Sep 2020 - Present

Masters degree- Quality Management

Eastern Michigan University, Ypsilanti, MI Sep 2016 - Apr 2018

Bachelor of Business– Supply Chain Management

Wayne State University Detroit, MI Sep 2015 - May 2016

Undergrad transfer

Kellogg Community College, Battle Creek MI Sep 2010 – Sep 2013

Undergrad transfer

US Farathane Westland, MI December 2021 – Present

Quality

Monitor the quality of a company’s products or services.

Test parameters for products and services

Do daily reports and Hourly Audits

Follow Manufacturing Quality Procedures

Gage parts and oversea Quality control team

Class Valuation Troy, MI Jul 2019 – Jun 2021

Account Manager

Professionally managing 105 inbound calls and messages each day

Identify accounts that are likely to become escalated to manager level

Handle escalated orders that require Senior Client Service Representative attention

Understand the time-sensitive nature of our business and can thrive in a fast-paced environment

Conduct review on accounts on a regular basis to evaluate client’s needs

Communicate and build lasting relationships with your clients

Identify, research, and resolve customer issues using effective problem-solving skills

Customer satisfaction increased by 25% when a new training program was developed and executed.

Oversaw a 25-person multinational customer care team.

Cricket Wireless Detroit, MI Feb 2016 – Jun 2019

Cluster Manager/Bookkeeper

Hired and did hands on training for the employees.

Ordered supplies from the suppliers on time to maintain productivity.

Invoices and monthly statements

Understand the effect of all entries in regard to inventory.

Organize bundle deals; sell all types of phones, and all types of accessories.

Evaluating staff based on performance-based metrics

Setting criteria for staff, such as sales performance and customer approval or complaints

Giving staff financial goals and sales targets to meet on a scheduled basis

Managing the store, both retail and company, inventory, including loss prevention through theft and breakage

Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers

Over the course of three years, we successfully solicited orders and pushed product upgrades to current customers, resulting in a 33 percent increase in upgrade sales.

Managed in the repair of mobile phones, saving a total of $25,000 in equipment costs.

HSS Romulus, MI Jan 2014 – Aug 2015

Airport Security

Performed all security checkpoints outside of the airport.

Managed the day-to-day list of duty to be done around the airport, checking each gate and reporting its clear.

Encouraged and practiced good security methods and procedures.

Reduced installation and operating costs by integrating technologies with senior recognition, such as docking systems backed by image processing, which helped reduce the number of required docking systems, driving efficiencies, and ultimately saving millions of dollars in annual operating.

Implemented Lean Management directives, which cut overall operating cost by 35%.

Middle East Shop Coldwater, MI Jun 2010-Aug 2013

Sales Representative

Proven ability to grasp product knowledge and relay product information in a concise but potent manner.

Excellent body language targeted at providing customers with a positive image of the company.

Clear communication skills aimed at understanding customers’ needs and providing corresponding services.

Demonstrated ability to analyze problems or adverse situations in a bid to provide well-placed customer services.

Quality assurance program was managed, resulting in a 30% reduction in rework and a $150,000 reduction in yearly production costs.

Exceed monthly KPIs by 20% or more on a regular basis.

TECHNICAL SKILLS ORGANIZATIONS LANGUAGES

Microsoft Office

SAP

QuickBooks

English & Arabic (Fluent).

NetSuite

FMEA

PPAP

SPC

APQP

References will be furnished upon request.

Contact this candidate