Office Assistant Compliance Auditor

Steven E. Pearson

**** ****** *** ******** *****, VA 23456 757-***-**** ************@*****.***

SUMMARY

Proven retail and back-office support leader experienced in motivating & managing teams in analytics, workforce management, budgeting & forecasting, process improvement, and project management spaces. Strategic mindset that possesses a proven ability to analyze metrics & manipulate data using a myriad of tools including BI Platforms, SQL, Power BI, & Microsoft Excel to reduce costs, streamline operations, forecast trends and boost profitability. Consistently identifies areas for development & driving continuous improvement. A results-oriented leader, facilitating growth in dynamic environments.

EXPERIENCE

Dollar Tree & Family Dollar Stores, Inc, Chesapeake, Virginia

Director of Labor, Budgeting, and Analytics, 2015 - Present

Directs a team of Managers, Specialists, and Analysts responsible for budgeting, forecasting, and analyzing operational performance in sales & expenses including labor, travel, and supplies for a Fortune 150 Company encompassing multi-national brands – Dollar Tree, Family Dollar, Dollar Tree Canada.

Creates, manages, and tracks budgets for $3.5+ Billion in annual spend

Maintains dashboards, reporting, and analytics for all core operating metrics for 16,000 retail locations and 1,000+ field level leaders

Interprets and presents findings, results, and recommendations to all levels of leadership from Store Manager to C-Level

Canvases both internal and external sources to provide insights on trends, emerging opportunities and potential impacts to the organization

Evaluates & implements new technologies and tools to support future needs in managing the company’s data.

Hires & develops a strong team capable of utilizing several tools and approaches for data mining, data manipulation, using appropriate formatting techniques catered to each audience such as Powerpoint, charts, data tables, and dashboards

Interprets strategic direction into actionable plans and deployable tactics

Director of Productivity & Store Services, 2011 – 2015

Directs a team of Managers, Specialists, and Analysts responsible for budgeting, forecasting, and analyzing operational performance in sales & expenses including labor, travel, and supplies

Responsible for the development and implementation of process improvement initiatives for core processes accounting for 60% of the labor spend.

oOptimizations delivered a continuous 3%+ YOY savings

Liaison for IT in the design and implementation of store and field support technology

oRolled out i-Pad Program

oEnhancements to Workforce Management System

oSelf-Serve/Help Program/Single Point of Contact Process

Gatekeeper for all store level communications and correspondence ensuring store workload was balanced and messaging & direction were consistent

Labor Systems Manager, 2008 - 2011

Managed systems and processes related to workforce management and labor allocation

Worked with support partners and software vendors to deliver system enhancements to the workforce management platform

Conducted labor studies on core processes and workload and developed labor models to benchmark performance and fine tune payroll allocations.

Developed dashboards and KPIs for field leaders to enhance visibility to key metrics including sales, labor, expenses, and profitability

Lead a team of Analysts to develop reports, analyze results, and summarize findings for Senior/Executive Leadership on key business metrics

Operations Analyst, 2004 – 2008

Responsible for administrating and maintaining workforce management system. Facilitated monthly sales and payroll budgeting meetings with executive level management to ensure company goals were achieved. Developed operational reporting covering payroll, sales, shrink, inventory management, and scheduling distributed to all levels of management.

Worked as a department lead on a project to roll-out scheduling and time and attendance solution to more than 3200 stores spanning over a year and a half.

Developed forecasting and reporting tools to aid field management with operating conditions.

Created and maintained reports related to sales, labor, shrink, & expenses using a combination of BI Tools, SQL, and Oracle

Food Lion, LLC, Salisbury, North Carolina 1993 - 2004

Retail Labor Analyst, 2003 - 2004

Supported the roll-out and day-to-day functions of the company’s Workforce Management System for 1,200+ retail locations

Analyzed and reported on KPIs related to forecasting, scheduling, payroll costs, and productivity

Developed and maintained labor standards to control labor costs and develop standard practices for all store activities.

Store Compliance Auditor, 2000 - 2003

Responsible for measuring compliance processes through auditing stores and distribution centers. Pinpointed areas of opportunity and suggested ways to correct and minimize risk.

Realized single year savings of +$6M by auditing ice cream vendors that helped significantly reduce shipping and receiving problems.

Food Lion, LLC, Virginia Beach, Virginia

Various Store Level Positions including Sales Associate, Stocker, & Office Assistant 1993 - 2000

Developed understanding of how to handle difficult situations, address customer concerns, and resolve problems.

EDUCATION

Old Dominion University, Norfolk, Virginia

B.S., Business Management, 2000

Concentration in Human Resource Management

CERTIFICATIONS

William & Mary College, Raymond A. Mason School of Business

Emerging Leader Program, 2016

Food Lion, LLC, Salisbury, North Carolina

MOST Certification, 2003 – Labor Standards Motion Study Training

SYSTEMS

EXPERIENCE

SAP Business Objects

Oracle

MicroStrategy

Kronos Analytics

Microsoft Office

Power BI

I-Series/AS400

JDA Workforce Management Suite

SAP Business Planning & Consolidation

Logi Analytics

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