Processing Corp Center Representative
Resume:
Yasmira Huertas
Orlando, FL 32825
*******.********@*****.***
Call Center Representative with 15+ years of experience in providing
excellent customer service, handling accounts, and guaranteeing customer satisfaction. Keen ability to explain technical or complicated issues in comprehensive understandable manner. Looking to leverage my knowledge and experience into a role as a supervisor.
Professional Experience
Health Net North East Shelton, CT
Customer service representative 2005 to 2013
Took inbound and outbound calls remotely.
Helped customers understand Health insurance plan (benefits and co-pays)
One on one lobby visits to advise the members on different plans and give members any other
information and documentation, they may need.
Handled claims, provider issues, located physicians, prescription issues and approved transportation for members.
Café Metro Express Affiliates New York, NY
Assistant Manager 1998 to 2004
Delegated job duties to respective employees.
Handled collections, accounts receivable, billing and deposits.
Responsible for accounts payable and maintained payment schedules.
Overseen Payroll and employee compensation.
Maintained employee work schedules.
Created monthly reports and statements.
Coordinated food preparation and catering activities.
Acted as hostess to food catered functions.
Automated Data Processing Corp. New York, NY
Clerical Associate 1994 to 1997
Presorted and inserted domestic and foreign mail.
Metered, priced, and audited stamped of mail.
Handed incoming and outgoing deliveries.
Delegated and supervised temporary and seasonal staff.
Education
Mercy College Business Bronx, NY
Pharmacy technician certificate 2000 - 2004
Additional Skills
Working knowledge of Microsoft Office with focus on Excel, and proficient in QuickBooks.
Ability to work remote with little to no management.
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