Customer Service Teacher Assistant

Shoinbek Shoinbekov

Jasper, MO

417-***-****, ************@*****.***

EDUCATION

Missouri Southern State University

Business Administration

Major: Economics Location: Joplin, MO

Minors: Finance, GPA: 3.691 Graduation: May 2021

Awards: Dean’s list, Omicron Delta Epsilon Economic Honor Society, Top Graduate, Asay Publishing Performance Award Recipient, Feature Leaders Exchange Student Top Finalist Relevant Coursework: Stock valuation, Market Analysis, Financial Analysis. EXPERIENCE

Leggett & Platt Location: Carthage, MO

Production Supervisor Period: Aug 2021 – Present

• Responsibilities:

o Manage day to day activities of a staff ranging from 20 to 30 employees by ensuring all employees in the department are working at highest efficiency potential. o Completion of all necessary paperwork as outlined in Intelex (LPCS, Work Instructions and Server Files) by respective due dates and monitoring overtime within departments and initiate better methods through working with supervisors and employees.

o Ensure all employees receive proper training, achieve each appropriate training level, and get any tools that they may need to do a good job.

• Achievements/:

o Motivated and trained the employees to meet and exceed company’s objectives. o Implemented new tactics to make the job of all of the supervisors easier and more efficient. Amazon Marketplace

Office Manager Location: Jasper, MO

Period: Aug 2016 – Aug 2021

• Responsibilities

o Manage order fulfilments from receipt to picking, packing and shipmen. o Resolve customer issues and complaints to unsure complete satisfaction. o Improve the online business market presence through research and implement best practice to improve customer experience and loyalty.

• Achievements/:

o Increased the number of customers by 40% since inception o Maintained year to year revenue growth of more than 9%. Lion Cub Academy Location: Joplin, MO

Teacher Assistant Period: June 2017 – May 2021

• Responsibilities/:

o Supervise children, document incident reports, prepare meals, operating industrial washing machine, teach basic reading and arithmetic skills.

o Fostering meaningful relationships with lead teachers, children, and parents to promote program and organizational missions.

o Perform day-to-day administrative functions, including managing student files preparing announcements and newsletters, and generate progress and business reports.

• Achievements/:

o Developed strong relationship with students, parents, and guardians to advance children’s emotional, behavioral, and psychological development

o Created stimulating and recreational environment to enrich children’s minds, develop critical thinking abilities, and establish positive social behaviors. Shoi’s Lawn Care Location: Jasper, MO

Student Business Period: Aug 2016 – June 2021

• Responsibilities/:

o Maintained grounds - clearing leaves, cutting grass, trimming hedges conducted quality check. o Increased the business by offering a reliable and high-quality service. o Provided each customer with dedicated service and assistance to build positive relationship and promote long – term loyalty

• Achievements/:

o Achieved 40% growth in net profits since the beginning of the business. SKILLS

Computer: Microsoft Office, Stata software, GNU Octave, Intelex, LPCS Technical: Stock Valuations, balance sheet analysis, market research, financial analysis, customer service Languages: English, Russian, Tajik, Shughni

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