Customer Service Data Entry

.

CONTACT

Address: Apalachin NY *****

Phone: 336-***-****

Email: *****************@*****.***

SKILLS

Trauma Care

• Burn Care

• Dementia

• TBI 101

• Hospice Care

• Grief and Loss

• Psych Care

• Spiritual care

• Holistic patient care

• Suicide and crisis intervention

• P.T.S.I.

• Training & Development

• Death Notification

• Analytical skills

• Strong interpersonal skills

• Team building

• Public Speaking Skills

• Self-Motivated

• Data Entry

• Problem-Solving

• First Aid/CPR

• Planning and Coordination

• Attention to Detail

• Teamwork and Collaboration

• Written Communication

• Community outreach

• Presentation skills

• Good Telephone Etiquette

• Interventions understanding

• Research abilities

• Prevention strategies

• Health education classes

• Excellent Communication

• Performance improvement

• Complaint resolution

• Safety processes and procedures

• Employee Evaluation

• MS Office

• Active Listening

• Training and Development

• Patient Management

PROFESSIONAL SUMMARY

Seasoned, Analytical,Detail-Oriented LPN, Who Enjoys Problem Solving, Patient Teaching, and,Advocacy With a Commitment to Excellence; Desires a Remote Full-Time Patient-Centered Position.

WORK HISTORY

LPN Detox and Rehab Nurse, 10/2021 to 04/2022

Helio Health - Binghamton, NY

• Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities

• Monitored patient reactions after administering medications and Treatments

• Quickly responded to situations impacting the safety and security of units, actualizing crisis prevention interventions to control and de-escalate situations Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention, and morale.

• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.

• Administered PRN OTC and narcotic medications, as well as treatments to Detox and Rehab patients.

• Communicated with healthcare team members to plan, implement and enhance treatment strategies.

• Advocated for and strived to protect the health, safety, and rights of patients.

• Identified Drug and Alcohol conditions by conducting health screenings and reviewing patient histories.

• Administered different therapies and medications in line with physician orders and treatment plan.

• Accurately documented discharge instructions, and follow-up care.

• Performed triage on incoming patients to determine the severity of injuries and illnesses.

• Evaluated patient histories, complaints, and current symptoms

• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information

• Advocated for and strived to protect health, safety and rights of patient

• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans

• Administered medications up to 50 patients on the Night shift and monitored response to medications

LPN Charge Nurse, 06/2005 to 01/2007

Beverly Healthcare & Rehabilitation - Warren Center, PA

• Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.

• Promoted patient independence by teaching self-care skills and explaining conditions and medications.

PATRICIA M DISAVERIO LPN II

• Pulse oximetry tracking

• Outpatient care

• Chronic disease management

• Inpatient care

• Indirect Patient Care

• Case management

• Writing reports

• Discharge Planning

• Electronic charting expertise

• Direct Patient Care

• Patient education and advocacy

• Quality assurance

• Multitasking Abilities

• Organization and Time Management

• Google Workspace

• Analytical and Critical Thinking

• Cultural Awareness

• Staff leadership

• Staff assignments

• Evaluations

• IV setup

• Family advocacy

• PPE Compliance

• Interpersonal Communication

• Accurate recordkeeping

• Effective communication

• Public speaking

• Highly skilled in Microsoft

• Medication dispensing

• Patient education

• Wellness services

• Multidisciplinary team collaboration

• Team Building

• Documentation skills

• Daily living assistance

• Goal Setting

• Assessing needs

• Admitting processes

• Social history intake procedures

• Networking with staff

• Medication organization

• Quality of life guidelines

• Visiting patients

• Decision making

• Program oversight

• Medical terminology

• Interdepartmental collaboration

• Scheduling

• Documentation

• Organizational skills

• Care Planning

• Monitoring tools

• Strategic planning

• Patient education

• Critical Thinking

• Officiating

• Dependable and Responsible

• Decision Making

• Group facilitation

• Dual diagnoses expert

• Skilled in intake interviewing

• Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.

• Managed medical supply and equipment inventory.

• Developed and implemented care plans to meet patient needs and achieve treatment goals.

• Managed 26 residents and 4 staff.

Supervisor/Community Educator/Americorps/TBI/LPN, 11/2000 to 08/2006

The Resource Center - Jamestown, NY

• NIGHT SUPERVISOR/LPN: provided wound care, treatments and assisted with procedures. Managed resident care, closely monitoring TPR's and blood glucose levels. Monitored, tracked and conveyed important resident information to healthcare staff. Obtained biological specimens for ordered tests and prepared for laboratory transport. Liaison between Family and Residents.

• COMMUNITY EDUCATOR: Presented Disability Sensitivity/ Safety and prevention program to over 3000 school students. using dolls with disabilities, videos, storytelling and appropriate roll playing activities.

• TEAM LEADER/ SA-AMERICORPS : Led, guided and encouraged persons with disabilities to Self Advocate through education. Provided support for transportation, documentation and training. Coordinated Self-Advocacy Presentations for schools, consumers with disabilities, caregivers and staff trainings. Organized and facilitated 300 attendee seminar for Disability Awareness with guest speaker "World's Strongest man" Donald Reinhoudt. Provided Monthly/quarterly reports.

• TBI HABILITATION INSTRUCTOR/LPN: Cognitive Rehabilitation Coach, encouraged and observed and documented all computerized results. Provided skilled nursing assessments and interventions for person with Traumatic Brain Injury. Implemented individualized care plans and lesson plans. Encouraged and monitored progress. Addressed Social, mental and physical health as prescribed. Monitored behaviors, with focus on impulse control, accommodation and relaxation techniques.

• CLINIC LPN: Assessed patients TPR's, Blood Glucose, blood draws and temperature, and recorded in electronic medical records. Reviewed patient history to verify conditions and current medications. Specialized is Veterans with P.T.S.I. and suicide prevention screening. . Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies. Answeried multiple telephone lines, and called in RXs.

• ACCOMPLISHMENTS: Promoted from Clinical setting to TBI Instructor, then Promoted to Community Educator/LPN-Team Leader in September 2001. Then finally accepted Baylor position as Weekend Charge Nurse over 6 group homes for those with dual diagnosis in 2005. Received multiple Awards. while employed by T.R.C.

Pediatric Home Health Nurse, 07/1999 to 10/2000

Gentiva Home Health Services - Jamestown, NY

• Provided compassionate nursing care to medically fragile children in home settings.

• Handled medication administration, ventilation monitoring and wound care.

• Tracked patients' progress through careful reporting and documentation at each visit.

• Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.

• Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.

• Performed skilled nursing to disabled children and persons in need of Hospice care.

• Specialized in Vent, respirator, Trach and pain management.

• Crisis Response

• Learning disability Sensitivity and

awareness

• Needs assessment

• Psychotropic medications knowledge

• Anxiety disorder expertise

• Day treatment professional

• Flexible and Adaptable

• Meeting planning

• Events logistics management

• Event sales

• Special-needs childcare

• Cultural sensitivity

• Activities planning

• Activity Planning

• Infection Control Policies

• Child development

• Emotional development

• Safety awareness

• Microsoft Office Suite

• Behavior mirroring

• Client needs assessment

• Food distribution

• Donation sorting

• Relationship building

• Social media

• Community organization

• Drive-thru operation

• Public health

• Food drives

• First Aid

• Crisis intervention strategies

• Appointment Scheduling

• Parental training

• Customer Presntations

• Written and verbal communication

• Customer rapport

• Medical terminology knowledge

• Multi-line phone talent

• Professional telephone demeanor

• Order fulfillment

• Report preparation

• Recordkeeping strengths

• Creative problem solving

• Customer service-focused

• Database Management

• Group and individual instruction

• Inventory

• Time management

• Administering medicines

• Group leadership

• Staff education and training

• Customer service expert

• Documentation and reporting

• Customer/Client relations

• Professional demeanor

• Customer and client relations

• Organization skills

• Telephone skills

• Multi-line Telephone Systems

• Verbal and written communication

Client Care Coordinator, 06/1998 to 06/1999

Chautuaqua County Adult DayCare - Jamestown, NY

• Determined need for special assessment activities for complex cases, effectively handling care plans.

• Responded to all client inquiries and asked appropriate questions to facilitate resolution.

• Provided information and referrals to community partners and other treatment providers.

• Answered customer questions via telephone, email and live chat services.

• Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.

• Developed and implemented individual goal oriented care plans addressing Social, Mental and Physical Health.

• Monitored and addressed Behaviors as needed.

Alzheimer Care Specialist/Team Leader, 06/1997 to 12/1997 Sutton Community Home - Winterhaven, FL

• Coordinated treatment and placement activities while supervising team of 3 Specialists.

• Mentored and guided employees to foster proper completion of assigned duties.

• Initiated timely response to emails, voicemails and written correspondence.

• Provided quality Care for persons with Alzheimer and related Dementia.

• Implemented individualized Care Plans that addressed Holistic Care of residents.

• Provided Skilled Nursing Assessments, Meds, ADL's and Behavior Monitoring Critical Care Nurse/LPNII, 05/1994 to 07/1997

Orlando Regional Hospital - Orlando, FL

• Corporate Nurse: Contracted Corporate wide, utilizing advanced critical care skills in short and long term assignment.

• Operated critical care equipment to keep patients stable and promote recovery.

• Administered medications to treat patients' symptoms and address underlying disease progression.

• Personalized bedside care and interactions based on cultural backgrounds of different patients.

• Worked with intubated and ventilated patients, monitoring and reporting on conditions to maintain stats within optimal levels.

• Completed diagnostic tests and patient assessments to evaluate treatment progress.

• Delivered top-notch care exceeding department, hospital and Joint Commission standards.

• Counseled patients and families on treatments, care options and discharge instructions.

• Managed needs of chronically ill and acute patients with well-coordinated treatment strategies.

• Responded rapidly to critical codes to coordinate stabilization treatments and restore vital functions.

• Documented work in Computer System and updated patients' charts with orders and observations.

• Protected critically ill patients from unnecessary risks by limiting visitors, using proper PPE and using strong infection control procedures.

• Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.

• Evaluated patient histories, complaints and current symptoms.

• Guided and educated patients and caregivers on diagnoses, disease management, preventive measures, medication use and self-care to foster consistency in care administration.

• Information Protection /Security

• Deadline adherence

• Quality assurance controls

• Data Collection

• Training and mentoring

• Delivered outstanding patient care in critical care units such as The Burn Unit and PCU,, as well as, Neuro, Oncology, Nephrology, Adult Psych, Extended Pediatric, Diabetic Teaching, Ortho, Maternity, Med-Surg. In addition to VNA home visits.

EDUCATION

Chaplaincy: Chaplaincy, 07/2021

International Fellowship of Chaplaincy - Temple, Texas Interviewing And Counseling Course, 12/1995

Jamestown Community College - Jamestown, NY

Nursing/LPN, 06/1993

Niagara County Community College - Sanborn, NY

Health Careers: Vocational-Technical Education, 06/1980 BOCES - Sanborn, NY

• Awarded Certified Health Assistant.

AFFILIATIONS

• THE BRIDGE-Member/Volunteer

• LIVE FREE CENTER-Member/Public Speaker

• FOOD PANTRY OF TIOGA COUNTY-Volunteer

• AACC-Member

• TIER II CCSI-Member

CERTIFICATIONS

International Fellowship Of Chaplains 2021

Chaplaincy

American Association of Christian Counseling 2017

Life Coaching 101

Life Coaching 201

Stress Management

Conflict Resolution

Chautuaqua County DSS 2001

Certified Foster Parent

.

Contact this candidate