Referral Coordinator Customer Service
Resume:
Kathleen Sullivan
Cumberland, RI *****
*****************@***.*** 508-***-****
OFFICE MANAGER
Highly organized, trusted, accurate, detail oriented and strong customer service skills, .
Receptionist Referral Coordinator Liaison to Medical Professionals Procurement
Microsoft Office Microsoft Word
PROFESSIONAL EXPERIENCE
Northern Rhode Island Physical Therapy, Lincoln, RI 2007 – Present
(Privately owned Physical Therapy Office)
Office Manager
Responsible for day-to-day operations of medical office including office environment, patient records and care, supply inventory management and procurement, COVID safety compliance, patient scheduling, medical referrals.
Responsible for answering phones and scheduling patient appointments
Verifies insurance information for eligibility and obtain appropriate authorizations on every patient
Served as liaison between patient and therapist to assure coordinated patient care
Forward Plans of Care to referring doctor
Responsible for maintaining appropriate supply levels and procuring inventory as needed
Collects patient balances, copays, and credit cards at time of service
Accurately documents all information in the electronic medical record (EMR)
Yellow Freight, YRC Worldwide, Cumberland, RI 1986 – 2005
(Leading Transporter of Industrial, Commercial and Retail Goods across North America)
Logistics Coordinator
Coordinate all regional deliveries including commercial and residential goods.
Responsible for timely scheduling of incoming freight, out to various regional businesses to assure smooth transition through warehouse facility
Point person for all customer service including delivery inquiries, and complaint resolution
Coordinate with dispatcher to assure availability of personnel and equipment resources
Billing Coordinator
Responsible for timely input of all bills of lading for daily pick-ups into company system.
Accurately documents all information in the electronic shipping system
EDUCATION
BRIDGWATER UNIVERSITY (formally Bridgewater State Collage), Bridgewater, MA
Bachelor of Science, Management
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