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Melissa R. Harrell

**A Keepsake Lane, Clifton Park NY, 12065

518-***-**** adq7g2@r.postjobfree.com

SECRET SECURITY CLEARANCE

PROFESSIONAL SUMMARY

Over 20 years of experience in Human Resource accompanied with Management Analyst functions. Provided assistance to over 800 civilian and military Department of Defense personnel. Strengths include computer software, administrative functions, personnel management, technical expertise with multiple personnel systems, training, and interpreting rules, regulations and policies for compliance and corrective actions. Recognized for outstanding communication skills, decision making, customer support, flexibility, and sense of humor. A diverse team player with the ability to learn, train, or supervise while supporting the purpose of the organization. EDUCATION

Associate in Science January 2001 Bachelor of Science September 2001 Medical Laboratory Technician Sociology

George Washington University, Washington DC Excelsior College, Albany NY AREAS OF EXPERTISE

● Lean Six Sigma Green Belt ● Research Skills ● Policy Implementation ● Training

● Leadership Skills ● Critical Thinking ● Efficiency and Accuracy ● Data base skills

● Program Evaluation ● Problem Solving ● Employee Relations ● Microsoft Office EXPERIENCE

Management Analyst (GS12) May 2020 - Oct 2020

National Guard Bureau, Arlington, VA

Hours per week: 40

Supervisor: CPT William Garner 678-***-****

Served as a Division Force Requester (DFR) at the higher headquarters level, performing assignments of complex issues, and concerns of the senior leadership for the Resource Management Branch for the Army National Guard Strength Maintenance, Human Resource Division (ARNG-HRR), in conjunction with the 54 States and territories.

• Managed the effectiveness of recruitment, retention, and administration of 150 personnel

• Prepare, evaluate, edit and advertised new job announcements to fill Title 10 ADOS (Active-Duty Operational Support Reserve Component (ADOS-RC) vacancy positions at various locations

• Provided effective implementation and administration of data base systems (HRR and Tour of Duty)

• Used systems to identify and analyze management problems within all territories

• Responsible for preparing, submitting, and tracking all personnel actions and request

• Tracked budgets while utilizing a budget report system (Resource Mngt Online and DAMPS-Financial Mngt)

• Verified that all application packets met qualification standards for eligibility

• Considered as the HR Liaison go-to person for advice and/or assistance

• Worked collaboratively with supervisors in analyzing advertisement, advising on selection, and hiring process

• Knowledgeable in application process, rules/regulations and employment opportunities within the division

• Coordinated with leadership in keeping data base(s) updated on vacancies and positions to be filled 2

Administrative Office Manager (GS9) May 2019 - May 2020 National Guard Bureau, Arlington, VA

Hours per week: 40

Supervisor: Mr. Kenneth Carter 703-***-****

Performs administrative duties for the Chief of Police, of the Provost Marshal's Office (PMO). Also directs and coordinates all administrative functions while providing daily oversight of operations within the PMO office, ensuring staff complies with all applicable policies and procedures, while servings as the PMO’s liaison representative with the Civilian Personnel Office.

• Initiated, developed and implemented administrative policies and procedures for assigned areas of responsibility

• Responsible for the review and oversight of a variety of administrative programs and personnel records

• Serves as the POC for the Chief during his absence, and as his representative for some required meetings

• Responsible for suspense’s and tasks from higher headquarters, internal controls and records management that may involve complex tracking and/or highly sensitive documents, using the NIPR database

• Prepares and reviews memorandums and other correspondences for the Chief of Police

• Provides advice and guidance regarding areas that do not comply with regulatory requirements

• Provides assistance in the interpretation and application of personnel management policies and procedures

• Manages suspense records to ensure civilian performance ratings are completed in compliance with regulatory guidelines

• Utilizes principles when providing advice to resolving problems encountered during daily staff operations

• Responsible for establishing goals and objectives to enhance productivity and efficiency for the office

• Manages the overall supply and equipment needs, services, and budget for the Provost Marshal's Office

• Reviews and evaluates completed staff actions for quality, consistency, logic, and compliance with policy

• Provide briefings/presentations regarding PMO directives for NGB newcomers when needed

• Develop office procedures and recommend changes to enhance administrative tasking based on office personnel recommendations

• Facilitated discussions and meetings to promote understanding of office procedures or policies changes

• Provides advice and recommendations to senior leaders regarding office personnel and office issues

• Maintain a close working relationship with operating officials at the Office and the Civilian Personnel

• Responsible for the proper administration of the PMO Defense Travel System (DTS) assisting and overseeing the scheduling of all office TDY assignments Security Officer May 2017 – June 2020

Allied Universal, Alexandria VA

Hours per Week: 16

Supervisor: Mr. Ryan Kraft 571-***-****

Provided physical security for Raytheon, a site known for enhancing military cyber security. Trained to use risk analysis in preparation to acting upon or responding to any emergency, inside threat, or disaster, by while focusing on the safety and wellbeing of the customer and the business.

• Involved in administrative work, dispatching and direct customer contact

• Completed surveillance patrols throughout buildings and garages

• Prepared to responds to any fire or intrusion alarm

• Trained to identify, assess, and react accordingly to address complaints and resolve disputes/grievances

• Given quarterly training to stay abreast of real time problems and issues for situational awareness

• Completed Department of Criminal Justice Services (DCJS) training required for VA security professionals

• Work directly with Central Management Station (HUB) leaders on site for any immediate security issue,

• Experienced with the IP based video systems used for monitoring potential inside and outside threats 3

• Ability to write incident reports in a clear, short and concise format

• Obtained CPR certification for life saving emergencies Management Analyst August 2017 - February 2018

The Costas Group Inc. Bethesda MD

Hours per Week: 40

Supervisor: Mrs. Ely Johnson 240-***-****

Responsible for supporting the Office of Military Commission (OMC) with its’ planning and operations, in conjunction with knowing the organizations internal functionalities, and working strategies needed to support the day to day operations. Implemented effective human resource management with policies, plans and procedures in every managerial assignment.

• Provided administrative assistance to managers regarding civilian personnel, using Office of Personnel Management policy and procedures guidelines

• Utilized knowledge with computer and software to improve productivity and efficiency of daily spreadsheets

• Used the Defense Civilian Personnel Advisory Service (DCPDS) database to research personnel records

• Served as a liaison between Washington Headquarters Services and Defense Logistics Agency (DLA) on civilian personnel actions, corresponding using writing or oral communication

• Knowledge of automated personnel databases (DCPDS and OMC Civilian Database) used to extract a wide variety of required data for reports

• Responsible for implementing and processing Request for Personnel Actions and Position Descriptions

• Compiled data information through the DCPDS data base to create complex reports

• Advised managers on assignments concerned with effectiveness and efficiency of programs and operations

• Reviewed all incoming personnel files for adequate documents and accuracy

• Responsible for in and out processing of all civilians working for OMC, which involved communication and coordination with departmental administration and the customer

• Pulled SF-50’s and any other required documents from databases needed for input into OMC database

• Worked together with executive leadership to ensure the Strength Report was aligned and properly allocated for vacant positions

• Managed Weekly Strength Report that required consistent updating of various gains losses, accessions, and various personnel actions needed for evaluation of manpower. Human Resource Management - Incentives Analyst August 2013 - August 2017 National Guard Bureau, Arlington, VA

Hours per week: 40

Supervisor: Mr. Dustin Pack 606-***-****

Responsible for operations in the Officer Select Reserves Incentive Program (SRIP), performing professional duties of reviewing, assessment, and development of contracts and writing policies, while providing states with advisory service for regulatory compliance, while also focusing on effective and efficient use of allotted resources.

• Provided direct support and advice to 54 state managers regarding the review and processing of bonus incentives contracts to over 30,000 commissioned officers

• Researched rules, laws, policies and procedures prior to implementing changes for a new Chaplain’s Incentive Standard of Operation and Procedures (SOP) guidance

• Developed recommendations using qualitative and quantitative resources collected for study from the states

• Completed Lean Six Sigma (LSS) and earning a Green Belt certification by using complex management studies and statistical analysis

4

• Evaluated mission, identified issues by analyzing data each states manpower and workload in prep for LSS project

• Improved the process and performance for Officer Special Pay (SP) incentives using analysis from LSS study

• Completed special study and implemented a new SP contract using analysis from LSS studies

• Validated staffing requirements needed and determined non-productive time from the 54 states studied

• Identified and developed methods that enhanced the overall productivity and longevity of the incentives program

• Subject matter expertise for Officer Army Medical Dept. Special Pay Bonus Incentives

• Accessed the Guard Incentive Management System (GIMS) data base for administrative reviewing and payment processing

• Operated the Managers Internal Control Program (MICP) data base improving data quality of contracts affecting ten years of obligation

• Analyzed proposed and existing management regulations for compliancy requirements

• Researched and reviewed contract amendments for corrective actions

• Assisted in reviewing, correcting, and issuing any technical issue to higher level command

• Developed a Standard Operating Procedure (SOP) for the Chaplain Loan Repayment Program that provided concise rules and regulations in determining officer incentive eligibility, and program functionality

• Used military personnel systems to create laws and regulations for completion of reports and policies

• Made clarifications and recommendations on procedural practices and problems regarding bonus contracts

• Involved in administering training programs for state managers in order to improve productivity and maximizing output and efficiency

• Maintained a 30-day turnaround time for Exceptional to Policy request that normally took 90-120 days

• Served simultaneously as an analyst and the NGB branch Supply Sergeant for 1 year providing logistical support while overseeing $103,000 worth of government property (equipment), without any deficiencies Sr Human Resource Sergeant August 2005 - August 2013 501st Explosive Ordnance Battalion (EOD), Glenville, NY Hours per week: 40

Supervisor: Mr. Robert Mitchell 518-***-****

Compiled, reviewed, monitored, corresponded and disseminated all personnel and administrative actions for a field operational battalion, representing the human resource division with four subordinate units totaling approximately 750 soldiers. Provided knowledge and assistance of military personnel concepts that relate to human resource personnel actions.

• Created and maintained departmental HR procedures and policies that complied with all federal and state laws and regulations

• Kept all personnel records, pay data, and entitlements updated for both enlisted and officers

• Worked one grade higher as the battalion Acting First Sergeant for 18 months, providing training and guidance simultaneously with the position as the battalion Sr Human Resource Sergeant

• Key figure in the development and implementation of unit training as the Acting First Sergeant

• Managed battalion unit personnel and readiness, providing beginning and end strength numbers (SITREPS), depicting unit readiness, averaging 95% accuracy

• Responsible and accountable for the financial management of over $75,000 of Resource Management Act (RMA) money granted by state for dispersal to subordinate units

• Held a high degree of responsibility for 4 units and battalion in maintaining a GO for individual readiness 5

• Completed two 40hr courses, becoming an Equal Opportunity Advisor and a Sexual Assault and Harassment Victim Advocate for battalion, providing all required mandatory training to battalion for 6 years straight

• Responsible for starting and following through with any EO complaint made throughout the battalion

• Participated and completed the 40hr Master Resilience Training Course (MRT)

• Responsible for administering the startup of the Family Readiness Group, working directly with

• Reviewed, briefed and prepared all disciplinary actions to Soldiers prior to adjudications

• Process activities of personnel records into the Interactive Personnel Records Mngt System (IPERMS) database

• Reviewed Line of Duty submissions prior to company commander review for approval

• Only authorized person to work directly with DFAS (pay system) in resolving pay issues for BN and units

• Managed strength accounting, pay and benefits for entire battalion

• Provided support and guidance along with motivation and morale in the development of military support programs

• Ensured tasks were completed and in compliance with expected standards Administrative Sergeant October 2001-August 2005

Joint Force Headquarters, Latham NY

Hours per week: 40

Automated Records Branch: 518-***-****

Worked at the State Headquarters Automated Records Branch performing various personnel administrative actions. Knowledgeable with rules, regulations, and procedures pertaining to weapons, safety, travel, boards, awards, evaluations and many other military personnel actions.

• Participated with various working groups that were mission oriented the development

• Reviewed and processed charts for new enlistments, transfers, retirements, promotions, discharges, mobilizations and various other actions required at State level

• Coordinated administrative task with senior enlisted

• Assigned, disseminated duties, and instructed subordinates in work techniques

• Corrected and prepared approximately 2000 soldier records for immediate mobilization

• Directly responsible for training, accountable, and health and welfare and of 20 soldiers Medical Laboratory Technician March 1993- January 2001 Ft Sam, Houston TX, US Army

Hours per week: 40

Worked as a medical professional Non-Commissioned Officer In Charge (NCOIC) in a clinic environment, providing supervision and staff coordination for the laboratory and three ancillary departments, in a clinic setting for military members and their family.

• Collected specimens, performing complex testing of blood, body fluids and other substances using sophisticated equipment and instruments, recording and reporting data results

• Completed research studies with ability to interpret and relay data, particularly critical values

• Superior knowledge of instrument maintenance, sample testing and reporting

• Completed and passed all laboratory inspections with a 90% or better for two consecutively years

• Responsible for managing, decision making, and disciplinary actions for soldiers in three clinic departments 6

PROFESSIONAL DEVELOPMENT

Master Resilience Training Course (MRT) Effective Communication Stress Management Course Equal Opportunity Leaders Course Operations Security Officer Certification Level II (OPSEC) AWARDS

Meritorious Service Medal, Army Commendation Medal Army Achievement Medal, Army Good Conduct Medal, Global War on Terrorism Service Medal, Iraq Campaign Medal, Overseas Service Ribbon, Navy Commendation Medal, Non-Commissioned Officer Professional Development Ribbon, Meritorious Unit Commendation

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