DIANA L SELVAGE, CMPM

**** ******* **

Lenoir City, TN 37772

865-***-**** Cell 865-***-****

OBJECTIVE

Seeking PRN/Part Time position (23-25 hrs weekly) in Healthcare, working remotely from home Will contribute 27 years of experience as administrative/management in the medical field. MEDICAL OFFICE OVERVIEW

Background includes a solid track record of medical office management experience gained through service in high volume healthcare, home health and physician offices. Experience is supported by strong organizational skills by managing multiple priorities and completing duties efficiently and accurately in a fast-paced environment, professionally representing an organization to its clients and the public.

Strengths include:

In-dept medical healthcare industry knowledge of and experience performing: Office/hospital billing credentialing/re-credentialing/CAQH ICD10 coding/CPT coding OSHA regulations

Billing audits/compliance PQRS knowledge

Extensive accounting/bookkeeping experience including: collections accounts payable/receivables

payroll (Kronos) (CBS) softwares cash management/reconciling bank statements/deposits

Working knowledge of Athena, NextGen, Allscripts, Outlook, Excel, Word, Fusion Text, Physician Portal, Order Management, Ircoder and Sharepoint.

Proven ability to support and establish trusting professional relationships with physicians, staff and patients.

Providing outstanding customer service and interacting with patients to efficiently answer any questions regarding scheduling, referrals, billing, treatments or procedures. Acting liaison between patient and physician/nurse in all areas medically needed. PROFESSIONAL EXPERIENCE

Summit Medical Group, Lenoir City, TN (March 2018 – Present) Referral Co- coordinator/receptionist Athena Software Oversees referral process from start to finish, locating best provider for the service requested and verify provider accepts patients insurance. Referral forms/orders/records faxed via Athena Software, followed with phone call to schedule, call patient back with appointment detail, log all appointment information in the order, followup within scheduled appointment limits, making sure appointment kept and dictation received.

PROFESSIONAL EXPERIENCE (continued)

Oversees procedure authorization process (imaging) from start to finish, verifying requested facility

(hospital, etc) is in network with patient insurance, gather all pertinent patient notes that will qualify in getting the

approved authorization(s), enter approval to order, fax order, to facility, followup with phone call to facility central scheduling timely, get appointment, information,call patient with details and procedure instructions. Receptionist duties as needed, check-in/checkout, make appointments, answer phones, file records, create phone messages, medication refills messages, call patients, followup patient phone messages, etc.

Blount Title Agency, Maryvillle, TN ( June 2016 – September 2017) Receptionist

Answer (10) line phone system, directing calls/messages to appropriate staff. Escort scheduled clients to their rooms for property closings, serving beverages/snacks Prepare client files/documents for attorney title searches, entry client data into software. KNOXVILLE HEART CENTER, Lenoir City, TN (August 2000 – September 2015)

(Naresh Mistry, MD)

Certified Medical Office Manager

Served in a key role for coordinating and supervising office operations ensuring complete functioning of a busy cardiology practice. Consistently maintained accuracy and organization in the execution of accounting functions.

Maintained workflow efficiency through assessing project deadlines/prioritizing staff work schedules. Managed departmental human resources activities, prepared payroll and maintained up-to-date personnel records. Utilized strong leadership skills in hiring/training/orienting and scheduling staff. Handle accounts receivable, coding hospital charges and billing with the goal of quickly processing electronic claims and applying payments to patient accounts. Provide assistance in resolving patient problems by verifying statements and explaining charges thru open lines of communication.

Pay close attention to detail in performing data entry to guarantee integrity of records and performing general administrative duties to include managing correspondence with insurance companies/patients/doctors and maintaining/ordering office supplies Additional Experience

University Heart Surgeons ( December 1999 – August 2000 ) Summit Medical Associates PLLC ( July 1996 – December19 1999 ) Farragut Medical Center ( December 1995 – July 1996 ) ABC Home Health Services ( August 1992 – December 1995 ) Food City (bought out by WhiteStores) ( 1991 – 1992 ) WhiteWay/WhiteStores ( 1973 – 1991 )

EDUCATION

Graduate of Lenoir City High School, Lenoir Cit, TN Certified Medical Practice Managed, Doctors Management University, Knoxville, TN