Diane Ramos Executive Management

adq7ev@r.postjobfree.com LinkedIn Profile 954-***-**** Lake Worth, FL 33467

Professional Objective:

An executive leader who is dedicated, passionate, and professional offering extensive experience as a business professional in all aspects of corporate operations management; seeking to utilize transferable skills pivot to a position as an Executive Vice President Senior Management Team. Proficient at: strategizing and communicating with c-level executives, assessing business demands and procurement compliance combined with broadening client relations service excellence and products with successful solutions to meet the overall company initiatives and operational requirements. Highly skilled at identifying valuable client relations and regulatory processes with primary focus on customer quality improvement to represent developmental long-term outcomes to streamline business operations and increase efficiency. A genuine and influential leader who consistently succeeds rapidly with greater levels of responsibility driven by extensive professional experience, passion for business success, and the ability to capture strategic advantages that inspires distinctive organizational directives.

Areas of Proficiency:

Executive Management

Service Quality Enhancement

Office Administration

Business Development

Client Relationship Building

Account Project Management

Contract Evaluations

Database Management

Product & Service Expertise

Staff Training & Mentorship

Procurement Assessments

Benchmark Strategic Planning

Expert Facilitator

Business Operations Analysis

MS Office Suite

Professional Experience

AHRENS COMPANIES, INC. Lake Park, FL 2020 – Current

Executive Administrative Assistant

Serve as an exemplary executive administrative representative to c-level management personnel and to all clients establishing strong relations and resolving operational business demands. Actively manage a collection of diverse departments with various design-build service contract obligations that satisfy a wide consumer base. Independently handle business relations, prospect compliant and decides the appropriate procurement regulations and procedures to utilize internally for private, commercial, and governmental business endeavors on behalf of the organizational strategic plan. Serve as the immediate administrator to brainstorm and report to the CEO and Vice President at any given time.

Key Accomplishments:

Coordinates and engages superior level administrative support to the CEO and Vice President; handles highly confidential, sensitive, and non-routine information; protects operations by keeping information confidential.

Synchronizes and participates in complex assignments and special projects as requested by the CEO and Department Executives.

Serves as liaison with other departments within the organization as well as outside agencies, including high level employees.

Assists with the preparation, maintenance, and reporting of the department’s project records and budget according to established contract procedures and prepares complex reports.

Coordinates department project requisitions, verifies accuracy and authorizes contract execution of business clients; responds to requests for additional information from Finance and vendors

Produces information by transcribing, translating, reviewing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics for contracts, correspondence and presentations.

Performs computer tasks requiring broad working knowledge of a wide variety of standard computer applications, e.g., word processors, database systems, spreadsheet programs, report presentation packages, calendar schedulers, electronic file maintenance.

Processes client requests, inquiries, concerns, and service requests throughout departments.

Manages correspondence and forms that may be of a confidential or sensitive nature, exercising discretion accordingly.

Schedules meetings between clients and c-level management, maintains and updates calendars, prepare travel arrangements to include air, hotel, and ground transportation for CEO; and organizes lunches for both internal and external meetings.

Welcomes clients on all levels of interaction whether in person or electronic platforms; responds to, records and/or routes incoming telephone calls, emails, or walk-ins to appropriate departments.

Reviews, organizes, and distributes incoming and outgoing mail.

Maintains professional and technical knowledge by reviewing publications on products; attends meetings as assigned.

Annotates, authenticates, develops, and provides daily communication logs, schedule for executive filing systems.

business development client relations coordinator

Characterizes and implement opportunities to expand project pipeline through cross-sell and promote a variety of design-build construction service products in an effort to increase overall sales profitability. Oversees developing business solutions with the main goal to generate more viable project leads for the company, to build company brand loyalty, and expand the client base. Interactive client relations development to influence project referral incentives, strategized patterns for long-term repeat clients, and optimize creative CRM solutions towards quality customer service expectations.

Key Accomplishments:

Brainstorms to create new project lead strategies and manage company project and client lead lists.

Prepares high-end private base and large-scale commercial client, and various municipalities Bid, RFP, RFQ Proposals valued over 1M.

Manage Procore Construction Software, TopBuilder CRM, and Thryv Digital Media site (includes Social Media sites/SEO).

Prepares client brochures and marketing materials for presentation purposes.

Arranges business meetings and one-on-one conversations with prospective and existing clients.

Attends external networking events.

Prepares proposals/contracts, following company rules and guidelines.

Builds trust and long-term relationships with clients/coworkers.

Making professional decisions in a fast-paced environment.

Cultivates positive interactions and relationships with team leaders to evaluate sales strategy and results.

Evolved ways to improve the customer experience and build brand loyalty.

Develop strategic research and development practices to enhance business relations based the market and industry trends.

Goal-oriented and coordinated team member.

Enthusiastic to expand the company with new sales, client’s relations, and explore additional project opportunities.

Able to analyze data and sales statistics and translate results into better solutions.

Expert presenter and facilitator with excellent verbal and written communication skills.

Consistently completed multi-task projects, prioritize, and managed time effectively.

Independently accomplished self-directed objectives and am self-motivated.

Coordinates the preparation and presentation of quarterly goals and forecasts for future projects.

Competent in both a leadership and as team-relationship building to accomplish organizational strategic goals.

Create problem solving solutions within departmental teams with successful results.

Provides exceptional results in multiple client design build projects exceeding 1M, managed customer focus initiatives, and project administration.

Demonstrates and recognizes sales solutions and engaged accountability practices.

Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Photoshop, MS Projects)

Confidently communicates company objections in person, on the phone, and in email to drive motivation.

EARTHLY DESIGNS & RESOURCES, INC. Lake Worth, FL 2009 - 2020

President Executive Account Manager

Deliver exemplary leadership support to all employees and clients by forging strong relations and determining business demands. Identify opportunities to cross-sell and promote a variety of service products in an effort to increase overall sales projections. Actively manage a collection of diverse departments and developed various service contract obligations to satisfy a wide consumer base. Lead compliance and procurement regulations for both commercial and residential business efforts on behalf of the organization and create action directives. Serve as the direct manager for more than ten employees at any given time.

Key Accomplishments:

Orchestrated business relationships between clients and vendors in the purchasing process, matching organizations with competitive business transactions.

Executed office administration tasks such as data entry, procurement, RFQ contractual document, operations management planning for private and governmental and public sectors, along with regulatory compliance.

Spearhead marketing and advertising initiatives across traditional, digital, and social media platforms.

Managed all employment regulatory guidelines, public relations efforts, brand loyalty introducing community outreach initiatives and participation to spread environmental awareness.

Utilize Photoshop C2, Greenscape Landscape Design and other design technology platforms to exhibit landscape designs projects presentations for customers.

Develop and process document requirements for M/W/SBE certification programs in the government sectors of county, municipalities, and state small business divisions.

Generate the master schedule for maintenance service and landscape projects ensuring proper coverage is available.

Hired, trained, motivated, and mentored colleagues across an array of departments instilling team environment to respective best practices.

Process HR responsibilities, weekly payroll, accounting resources, and developed confidentiality practices when handling all employee files.

Attained a 35% increase in revenue within the first three years of leadership and 20% thereafter by capturing unique marketing potential in diversifying landscape services optimizing demand in design-build standards for corporate, residential clients and municipalities projects.

Introduced and utilized daily usage of QuickBooks, MS Office Suite and Windows in an effort to streamline performance operations.

PALM BEACH STATE COLLEGE Lake Worth, FL 2017-2019

OPS – Career Center Clerical (pt)

Offered exceptional administrative support to colleagues assisting in the daily operation of the career center department. Implemented customer-focused strategies to streamline processes, enhance workflow, and bolster productivity. Additionally, served as the first line of support greeting faculty, students, potential employees, or community members seeking to achieve career advancement objectives.

Key Accomplishments:

Answered the phones, drafted written communication, and offered assistance to students and staff.

Maintained the schedule on behalf of career personnel, academic advisors, students, employers, and faculty.

Assisted students in finding resources about various career paths offered at the college.

Drafted flyers, documents, excel reports and announcements as requested to be used by the office for distribution.

Maintained computer databases and traditional reporting logs, documenting attendance and file movements.

Oversee Palm Beach State Database, CSO System, Intranet, PantherTrail, and Microsoft Outlook.

Additional Professional History

TRADEWINDS ENGINE SERVICES Account Manager Coconut Creek, FL 2002 – 2008

EXECUTIVE BUSINESS CENTERS Executive Administrative Assistant Fort Lauderdale, FL 1999 – 2002

FIRST UNION NATIONAL BANK Bank Teller Associate Hollywood, FL 1994 - 1998

Education & Training

Master of Science – Business Administration

ST. THOMAS UNIVERSITY Miami Gardens, FL 2022 GPA: 3.94

Kappa Gamma Pi Honor Summa Cum Laude

Bachelor of Applied Science – Business Supervision & Management

PALM BEACH STATE COLLEGE Lake Worth, FL 2016 GPA: 3.75

Sigma Beta Delta Business Honor Society Magna Cum Laude

Associate of Arts, General

PALM BEACH STATE COLLEGE Lake Worth, FL 2012 GPA: 3.82

Student of the Year 2012 Academic Achievement Award President’s Honor Distinction

Phi Theta Kappa Honor Society Distinction Summa Cum Laude Dr. Floyd’s F. Koch Honors College Distinction

Associate of Science – Landscape & Horticulture Management

PALM BEACH STATE COLLEGE Lake Worth, FL 2010 GPA: 3.92

Summa Cum Laude President’s Honor Distinction Center for Student Leadership Certification

Senator of the Student Government Association Phi Theta Kappa Honor Society Distinction

College Vocational Certification – Landscape & Horticulture

PALM BEACH COMMUNITY COLLEGE Lake Worth, FL 2009 GPA: 4.0

Phi Theta Kappa Honor Society Landscape & Horticulture Professional I & II

Landscape & Horticulture Specialist

Industry Licenses & Certifications

Licensee for LTD Commercial Fertilizer Application – Licensee #LF180682

Commercial Landscape Maintenance Limited License – Licensee #LC173377

Green Industries Best Management Practices Certified Facilitator

Professional Affiliations & Volunteer Work

Florida Notary Public 2024

National Association of Women in Construction (NAWIC) Palm Beach GR#87 – Member, Past Treasurer & Board Member

Palm Beach Diocese Council of Catholic Women – Recording Secretary, Past Leadership Chair & Deanery Parliamentarian

Florida Landscape Management Association Atlantic Coast Chapter – Past President & Member

Saint Matthew Catholic Church – Affiliation CCW Past President, Lector, Eucharistic Minister & Catechist

County of Lakes West POA Association – Past Secretary, Director

Phi Beta Lambda Chapter (Florida Business Leadership Association FBLA-PBA) - Alumni

American Cancer Society Relay for Life Lake Worth - Team Leader, Volunteer

Business & Personal References by Request

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