MEGHNA KOTIAN

Lacombe, AB 587-***-**** adq7em@r.postjobfree.com

CAREER PROFILE

Highly motivated and professional customer service specialist with over 10 years’ experience in the banking industry. Productive, reliable, and committed to adding value to the overall customer experience. Seeking employment in a dynamic environment where I can build strong relationships and apply my knowledge, skills, and abilities.

SKILLS

Strong client relationship building skills

Customer complaint resolution

Strong communication & listening skills

Strong banking product knowledge

Dedicated to providing solutions that provide value to the customer

Team player and ability to collaborate to achieve a common goal

Dependable and able to perform duties with minimal supervision

Proficient in Windows and Microsoft Word, Excel, PowerPoint

Proficient in Banking software, Finacle

Cash transactions and balancing

WORK EXPERIENCE

Audit Officer Jul 2019 – Apr 2022

Bharat Co-operative Bank (M) Ltd., India

Provided supplementary/ snap audit of the bank branches

Audited credit files and revenue leakage of the bank branches

Effectively conducted audit meetings for the bank using PowerPoint presentations

Bank Officer May 2016 – Jul 2019

Bharat Co-operative Bank (M) Ltd., India

Authorized customer transactions

Engaged in providing credit proposals for customers

Participated in marketing credit and fixed deposit products

Provided exceptional customer service

Relationship Assistant Jan 2012 – Apr 2016

Bharat Co-operative Bank (M) Ltd., India

Engaged in entry level customer transactions

Handled cash transactions

Provided exceptional customer service

EDUCATION

Master’s Degree in Commerce 2006

University of Mumbai, India

Bachelor’s Degree in Commerce 2004

University of Mumbai, India

References available upon request.