Safety Officer Customer Service
Resume:
Roberto Hernandez
***********.**@*****.***
**** ** *** ** ***** lakes, FL, 33018
Education
Computer 2000
Miami, FL
Completed coursework towards Some College (No Degree) Computer Science (Jun 1997)
Camilo Cienfuegos
Matanzas, Matanzas
Completed coursework towards Some College (No Degree) Mechanical Engineering (Sep 1994)
Juan Alberto Gomez
Matanzas, Matanzas
High School Diploma (May 1993)
Additional Skills
Delivery, Fluent in English, Spanish
Conflict resolution
Fluent in ASL
Team management
Communication
Decision-making
Flexible
Time management
Reliable and trustworthy
Organization
Blueprint reviews
Prototype setups
Test results documentation
Basic, Read
Business strategies, Repairs
Carpentry, Research
Conflict resolution, Safety
Customer service, Schematics
Decision-making, Sockets
Diagnosis, Team management
Documentation, Test equipment
Functional, Time management
Government, Troubleshooting
HVAC, Unique
Inventory, Wiring
Machinery
Materials
Mechanical
Mechanical engineering
Monitors
Organizational
Personnel
Plumbing
Policies
Positioning
Power tools
Processes
Proposals
Quality
Certifications
EPA
Experience
Chief engineer
Saint Regis Hotel
.with more that 460 rooms and 4 restaurants, three kitchens spas 4 pools I take charge of the entire engineering department and I lead them to complete various projects .
.work alongside technicians and the administration of the facility to complete projects without affecting our guest .
.Aprove designs and calculate cost .
.negotiate contracts.
.executed projects safely and efficiently
Director Of Plant Operation
Select Speciality Hospital, Fort Mayers Aug 2021 - Present
• Promotes the mission, vision, and values of the organization.
• Directs all staff in the fulfillment of project assignments, within budget and on schedule.
• Assures that all department staff maintains required training in hazardous materials and safety as established by OSHA
guidelines.
• Maintains safe working conditions and practices.
• Trains employees in proper work practices and maintains training on a regular basis.
• Monitors department staff to assure that they are following established safety and infection control policies and procedures
including body mechanics and ergonomics.
• Ensures that department staff effectively participates in all fire safety and disaster preparedness drills in a safe and
professional manner.
• Maintains the interior and exterior of all buildings and grounds in all seasons.
• Provides for 24 hour coverage.
• Ensures the performance, condition, and reliability of all plumbing, mechanical and electrical equipment to ensure efficient
operation.
• Develops, evaluates, and maintains Preventative Maintenance Programs.
• Develops, implements, and maintains written maintenance policies and procedures.
• Assures that outside services are properly completed and supervised in accordance with contracts.
• Ensures that all contractors comply with and follow the Expectations for Contractors. This includes Interim Life Safety
Measures.
• Conducts an annual assessment of facilities to identify needed improvement and repairs.
• Provides fiscal management for department operations to ensure proper utilization of financial resources.
• Prepares and plans department's operating and capital budget, and forecasts needs of the department.
• Schedules required major equipment purchases, remodeling, and special projects as assigned.
• Purchases equipment and supplies as necessary or as may be required by the department.
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• Participate in selection of, and manages work of, required consultants.
• Reviews billing from contractor/vendors for accuracy.
• Ensures safety of all patients, visitors, and staff.
• Plans and coordinates with the Safety Officer to carry out fire drills in accordance with State Fire Regulations.
• Work with Education Director to ensure that required annual fire safety training is offered to all staff.
• Develops, evaluates and maintains key control and badge proxy access to ensure building security.
• Coordinates with Human Resources for all employee door proxy badge access, keypads codes, etc.
• Serves as an active member of the Safety committee.
• Serves as an active member of the Quality Committee and provides quality report on established matrixes.
• Serves on the Infection Control Committee and works closely with the Director of Infection Control to provide a safe
environment.
• Maintains telecommunication systems and acts as primary contact for all service and maintenance.
• Ensures that the maintenance staff is adequately trained in the areas of telephone, HVAC, plumbing, electrical, environmental
controls, security systems, etc.
• Coordinates contractor telecommunications support, as directed.
• Works with and coordinates maintenance and repairs of medical equipment with the contracted Biomedical Agency.
• Ensures compliance with the Preventative Maintenance of all medical equipment.
• Inspects & performs minor repairs on medical equipment as needed, i.e. batteries, cables, power cords, minor hardware, etc.
This is performed before determining that the repair must be performed by the Biomedical Agency. Once this is determined,
contact biomed group and have a repair ticket generated.
• Develops job related knowledge, skills and abilities.
• Becomes thoroughly familiar with maintenance services, office standards, policies and procedures.
• Participates in continuing educational opportunities for personal growth and development.
• Is responsible for the implementation, monitoring and evaluation of performance improvement and CQI activities
• Attends and participates in hospital committees, as appropriate.
• Rotates call with department staff on a regular basis.
• Promotes effective intradepartmental and interdepartmental relationships.
• Directs and participates in the human resource management function for the department by coordinating the selection,
promotion, orientation and performance appraisal processes.
• Establishes and maintains standards of performance.
Market Facility Manager
Select Speciality Hospital, Fort Mayers Apr 2018 - May 2021
• Order parts, supplies, and equipment from catalogs and suppliers, or obtain them from storerooms.
• Record type and cost of maintenance or repair work.
• Plan and lay out repair work, using diagrams, drawings, blueprints, maintenance manuals, or schematic diagrams.
• Operate cutting torches or welding equipment to cut or join metal parts.
• Train and manage maintenance personnel and subcontractors.
• Perform routine maintenance on boilers, such as replacing burners or hoses, installing replacement parts, or reinforcing structural weaknesses to ensure optimal boiler efficiency.
• Maintain and repair specialized equipment and machinery found in cafeterias, laundries, hospitals, stores, offices, or factories.
Coordinator
Promise Hospital, Miami, FL / Apr 2015 - Jul 2018
• Facility Responsibilities Maintenance of equipment such as HVAC, refrigeration, electricity, plumbing and medical equipment and groundskeeping. Involved with the design or renovation of the building by soliciting and evaluating contractor bids, consulting with architects, engineers and other contractors. Managing hazardous materials, managing compliance with the Life Safety Code, coordinating with departmental managers, developing programs to manage healthcare and utilities assistance equipment, create deferred maintenance schedules, and participate in emergency training and drills.
Code Conformity and Finance
The healthcare facility manager must be familiar with standards for state, federal and private facilities as well as standards applicable to the healthcare facilities industry for organizations such as the American Institute of Architects, Americans with Disabilities Act, Environmental Protection Agency, National Fire Protection Association, Occupational Safety and Health Administration and Centers for Disease Control and Prevention. The manager is also responsible for developing and keeping within the operating budget. He must be able to negotiate service agreements that meet the facility's budgetary goals. Policies concerning human resources are set out, and adherence to those policies is controlled by the facilities manager.Diagnosed air conditioning problems and addressed issues with low voltage, compressors, reverse valves, blowers and condenser motors.Estimated materials for specific projects and performed routine safety and maintenance checks on chilled water and condenser water pumps, compressors and pneumatic controls. Training of new technicians in diagnosis, repair and customer service, set project priorities and timelines, monitored service quality and documented work performed.Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.Presented job proposals for service repair or new units for new and existing customers.Contacted vendors to procure equipment and tools to meet organizational demands.Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.
Owner
JB Construction, Miami, FL / Apr 2004 - Sep 2008
Performs preventive maintenance
Operates a variety of construction class vehicles
Operate vehicles with safety precautions in place
Works as part of a team under strict deadlines
Expected to work in a variety of extreme weather conditions
Maintenance licensing and certification on all vehicles
Wear safety gear at all times
Attend all safety trainings
Manager
City bikes, Aventura, FL / Jun 2000 - Feb 2004
Hiring, training, supervising, and evaluating employees.
Preparing employee work schedules.
Addressing employee disputes, questions, and concerns.
Ensuring all staff adhere to safety standards, company policies, and procedures.
Managing and accounting for all money-handling procedures.
Ordering, recording, and managing inventory.
Ensuring the shop is adequately stocked, clean, and visually appealing.
Motivating employees to reach sales goals and provide excellent customer service.
Handling customer complaints.
References
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