Customer Service

NICOLE R PEDERSOLI

TECHNICAL STAFF MEMBER

SUMMARY

· Able to stay professional in any kind of scenario and having the ability to actually help the customers and to get the work done on time.

· Know the basics of customer service.

· Well spoken and well mannered demeanor when dealing with customers.

EXPERIENCE

Rodeo Mechanical Inc. Feb 2016-present

Secretary

•Schedule service calls

•Process payroll

•Create invoices, process customer payments

•Accounts payable/Accounts receivables

•Sort mail

•Process daily email

Citigroup, Tucson, AZ Feb 2011 - May 2012

Credit Card Collections Customer Service Representative

· Received inbound calls from customers who have current and past due accounts.

· Made outbound calls to customers who have past due accounts to try and negotiate payment or payment programs to help bring them to a current status.

· Processed payments daily by either debit or checking account information over the phone.

Aerotek, Tucson, AZ Jun 2009 - Jul 2009

Receptionist

· Worked at an electrical contracting company as their receptionist.

· Answered multiple phone lines, filing, copying, and sorting through mail, and Organized invoices.

Ross Stores, Tucson, AZ Nov 2008 - Dec 2008

Cashier/Customer Service

· Handled cashier and customer support activities in a fast paced environment.

· It was during the holidays and the store was always super busy.

· Performed daily Cashier responsibilities .

· Practiced Spanish speaking skills by assisting customers that required help and did not speak English.

Arizona Mail Order, Tucson, AZ Dec 2006 - Apr 2007

· Dealt with the elderly and was able to actually help them shop.

· Assisted the customers with their orders.

· Had many different catalogs to choose from and had to have knowledge on all of them.

· Offered bonus items and therefore had the opportunity to work on sales.

Sears Call Center, Tucson, AZ May 2006 - Sep 2006

Rapid Solution Representative

· Troubleshot with the customer over the phone about many different products.

· Handled customer problems with appliances and provided technical support on small maintenance issues.

· Responsible for scheduling appointments for a technician to go out to their home.

· Adept at handling difficult situations and upset customers.

JC Penney Company, Tucson, AZ Oct 2003 - Dec 2003

Floor Sales

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· Helped all the customers with any questions or to find a certain item.

· Organized the clothing tables/racks and other store items to their appropriate department and to control the fitting rooms.

EDUCATION

Desert View High School, Tucson, AZ 2005

· GPA: 2.3.

· Currently studying for GED.

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