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Project Manager

Washington, DC
May 27, 2022

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Darryl W Hester

Residence: Suitland, MD ***** Cell: 202-***-****

Email: Home: 240-***-****

CLEARANCES: Active TS/SCI with Full Scope Polygraph

EDUCATION: Bachelor of Business Administration in Management

Associate of Science in Computer Science



Project Manager Dates: 03/01/2019 - Present

For: Skanes Technology Group LLC (work site: Central Intelligence Agency (CIA) in Chantilly, VA)

Summary of skill set: ServiceNow, Archibus, JIRA, Confluence

Responsible for:

Manage three projects for a department that oversees over 22.000 employees. Each project must provide near 100% efficiency in order to meet mission requirements.

Collaborate with different departments and system technical leads to obtain mission goals.

Create milestones for projects that highlight organizational goals.

Achieved goal 100% of the time of standing new projects on time and within budget.

Coordinate with the finance department on budgets.

Source 3rd party software and hardware for projects.

Gather information from appropriate sources to obtain answers to routine and non-routine requests.

Ability to obtain, evaluate, and maintain information relevant to mission critical systems and programs.

Communicate verbally, in writing or through demonstrations to teammates, customers, mission partners and senior leadership.

Hire and develop technical resources.

Develop budget for fiscal year.

Responsible for full life cycle of software products.

Monthly report to top management on status of projects and financial burn.

Agile methodology utilizing best practices to deliver quality products on time.

Procurement from 3rd party vendors utilizing the FAR.

Present quarterly report on status of the 5 applications my team services to the control board.

Systems Engineer Dates: 09/24/18 – 02/26/2019

For: Skanes Technology Group LLC (work site: Central Intelligence Agency (CIA) in Springfield, VA)

Summary of skill set: System Engineer, JIRA, Hammerhead

Responsible for:

●Manage and monitor all installed systems and infrastructure.

●Utilize JIRA to communicate with a team of developer’s requirements, architectural structure and concepts of upcoming and current projects.

●Work with various departments CONUS and OCONUS to facilitate management needs and engineering capabilities.

●Successfully negotiated cost savings for department.

●Lead team meetings to coordinate and plan technical milestones and issues.

●Interview end users to get real world impact statements from front line workers on proposed initiatives or changes.

●Explore new technologies and gather pertinent information from vendors that may aid in increased productivity and/or savings.

DC Project Delivery Manager Dates: 09/24/18 – 09/24/19

For: Deloitte LLC (work site: Central Intelligence Agency (CIA) in Langley, VA)

Summary of skill set: Project Management, Application Development, ServiceNow, JAVA Script

Responsible for:

●Organize 25 travel case managers over 5 teams. Most case managers have less than 2 years of experience in travel.

●Created an atmosphere of collective team work by involving the teams as stakeholders in promoting the core value of good and timely service. Kick-off meeting with all case managers then monthly meetings with team leads gives everyone a vested interest in the process and mission of making sure officers arrive at their duty stations properly credentialed and ready to support vital missions critical to the agency.

●Instituted a knowledge base on the primary system where lessons learned and best practices can be shared openly among all the teams.

●Created custom scripts to achieve new functionality not out-of-box.

●Created ServiceNow dashboard application to assist case managers monitor travelers status of documentation needed for new assignments that are mission critical.

●Performed small tweaks to the processes and systems has resulted in 80 man hours a month reduction and 50% increase in meeting of deadlines due to redundancies being eliminated.

●A total system redesign is underway that is estimated when completed will save the agency over $100,000 per year just with phase 1 changes alone.

●Peer test code and features before releasing for UAT.

●Coordinated with internal system owners and external system owners to develop protocols for the systems to be able to talk to each other to prevent end users from having to cut and paste data from one system to another. The change resulted in saving thousands of man hours on task that didn’t take long but multiplied over thousands of cases represented thousands of hours of mundane work.

●Improved the efficiency by 30% and reputation of CTS that performs over 50,000 travel cases a year by improving systems and processes.

●Using a design thinking approach to complex problems has allotted me to save time and money by designing a system not just with requirements but from the standpoint of the end-user’s perspective and skill level.

●Worked with stakeholders to project financial savings as a result of new initiatives that included gaining new functionality in new systems and phasing out legacy systems.

●I work in lock step with government counterparts within the agency to solve bottle neck issue with external agency that was causing late deployments that jeopardized officer missions.

ServiceNow Program Manager/Administrator Dates: 06/11/17 – 09/14/18

For: Intelliware (work site: US Marshall Service in Crystal City, VA)

Summary of skill set: ServiceNow, Agile Project Management, Windows Suite

Responsible for:

●Managed project to implement new ServiceNow platform for agency.

●Review and revise Statement of Work for

●position supporting ServiceNow platform new to the agency.

●Coordinate development sprint, backlog and goals for ServiceNow development.

●Facilitate meetings of all stake holders to review sprints, milestones and scope of project.

●Merge multiple lanes of communications into one cohesive message and goal.

●Provide means of inspection, transparency and adaptation in conjunction with agile project management.

●Created reporting system in ServiceNow based on user stories.

●As Project Manager monitored milestones to the project assure timely completion of project, when project was falling behind, I revised the schedule in conjunction with management and stakeholders creating revisions to mitigate issues causing delays.

●Recognize opportunities for value added features and functionality in ServiceNow.

●While implementing a new platform the scope of the project widened. Since we were using agile methodology I meet with the product owner and reprioritized task and resources for sprints so the go live date could be met.

●Configured ServiceNow mid-server to communicate with LDAP to facilitate SSO

ServiceNow Administrator/Lead Developer Dates: 08/08/16 – 05/26/17

For: Insight Global (work site: SEC in DC)

Summary of skill set: ServiceNow, JAVA Script, Windows Suite

Responsible for:

●Spear headed project to eliminated a ticket backlog due to lack of ticket assignment. I recommended assigning each queue a manager and have the manager assign the tickets based on the most efficient productivity.

●Define Service Level Agreements (SLAs), notifications, business rules and reports.

●Interact with the ServiceNow vendor.

●Implement security controls for ServiceNow project by using contextual security and develop a security scheme by using contextual security controls.

●Write custom scripts to give platform enhanced functionality.

● Expertise in application development support activities including database design, optimizing SQL queries, building complex SQLs, dynamic SQLs and triggers, effective binding of packages and plans, concurrency planning, data refreshing and database objects migration across regions.

●Lead project team to develop and evolve the system though survey feedback and Scrum process that produce visible out comes to the end users

●Extensive experience in using native ServiceNow utilities like update sets, SQL, CMDB, Wiki in line with best practices as prescribed by ServiceNow.

●Proficient in daily ServiceNow support activities which include maintaining and testing backups, monitoring logs, monitoring thread activity, resolving job abend issues, locking issues and contentions, scheduling administration activities.

●Knowledge and experience in data modelling, normalization and performance tuning of applications and database design.

●Participate in high level managerial meetings developing policy and procedures for various departments and end users.

●Lead team to find and implement system enhancement to make the system more user friendly.

●Direct a team of developers on priorities and milestones needed to serve the SEC business needs.

Licensed Realtor Dates: 01/16/13 – Present

For: Smart Realty

Summary of skill set: Sales

Responsible for:

●Real estate sales

●Interpersonal communications

●Agent collaboration

ServiceNow Administrator/Developer Dates: 10/17/11 – 12/19/13

For: Catapult Technology (work site: GSA in DC)

Summary of skill set: ServiceNow, CA UniCenter Asset Portfolio Management, Active Directory, SQL Server 2005, SQL, JAVA, Google Doc, Google Drive

Responsible for:

●Documentation and training in ServiceNow.

●Spearheaded the replacement of the legacy system being used to track assets. GSA wanted a more efficient system to track assets. They decided on ServiceNow which could track assets as well as be used for trouble tickets.

●Develop requirements based on user feedback and make system enhancements.

●Documentation and training in ServiceNow.

●Facilitate various types of meetings for management, third party vendors and users.

●Work with third party vendor to resolve complicated issues and system upgrades.

●Assist in the transition from UAPM to ServiceNow including requirements, milestones, coding and implementation.

●Record defects and submit test plans with scripting for change management.

●Developed asset tracking module in ServiceNow. Tracking over 70,000 items.

Systems Analyst 3 Dates: 07/30/08 – 03/11/11

For: Unisys (work site: Census Bureau in MD)

Summary of skill set: CA UniCenter Asset Portfolio Management, Active Directory, SQL Server 2005, C#, JAVA, SQL, SharePoint, Remedy and Rational ClearQuest

Responsible for:

●Support IIS/Computer Associates (CA) UniCenter Asset Portfolio Management system by identifying, evaluating, analyzing, testing and troubleshooting, system/environment issues.

●Monitoring and managing system security utilizing SQL Server 2005 to limit role access to secure data, add roles, validate file size and dates as well as other functionality associated with the CA UAPM application.

●Administering and performing server maintenance and software upgrades on program asset management system designed to effectively track over 510,000 assets for ~500 Local Census Office’s.

●Provide technical support to users of the asset management systems and software including but not limited to, SQL script modifications, Active Directory changes, report development and execution, development of new processes, and automated and manual data uploads.

●Develop schedules and monitor the progress of application development based on schedule projected milestones.

●Developing and maintaining program documentation for the asset management software and environment and managed the document through the use of SharePoint.

IT Consultant Dates: 03/22/04 – 06/13/08

For: HPS, Inc

Summary of skill set: COBOL, ACF2, MVS, DB2, OS/390, ALC, JAVA, PowerBuilder, WebSphere, Visio, UNIX, REXX and PeopleSoft, CA UniCenter Service Desk.

Responsible for:

●Lead project efforts for client interested in streamlining existing batch processes by re-engineering financial reporting applications on the legacy systems and implementing them in a client server environment utilizing PowerBuilder and full life cycle development processes and procedures while using Visio to illustrate certain aspects of the project.

●Was instrumental in writing task requirements and time estimates as part of the development life cycle for projects developed with PeopleSoft (HR).

●Analyzed COBOL-based legacy systems using REXX, ACF2, DB2, OS/390 and MVS then made determinations of feasibility of transferring legacy system to client server system utilizing PowerBuilder.

●Utilizing JAVA, designed, developed, testing, and implemented GUI interfaces for new applications to display statistical data, created reports, and redesigned screens for existing applications, including new functionality for data editing.

●Extract data from legacy system leveraging REXX scripts that feed into a database to be used in the client server environment on the PowerBuilder platform.

●Record and respond to trouble tickets in CA UniCenter Service Desk.

●Designed, developed, tested and implemented COBOL programs to convert data to be used by client server applications.

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