Call Centre Customer Service

CURRICULUM VITAE

OF

SHALATI DORCAS RIKHOTSO

PERSONAL PROFILE

Surname :Rikhotso

Full Names :Shalati Dorcas

I.D No :740-***-**** 08 5

Date of birth :01 July 1974

Gender :Female

Nationality :South African

Home language :Xitsonga

Other languages :English,Isizulu,Sesotho

&Afrikaans

Postal Address :P.O.Box 901487

Bertsham

2013

Residential Address :NO.322 Balboa Park

Park Drive Street

Oakdene

0677

Contact numbers :076-***-****/073-***-****

Email Address :****************@*****.***

EDUCATIONAL QUALIFICATIONS

SECONDARY

Last school attended :Majeje High School

Highest grade passed :Matric

Year obtained :1992

TERTIARY

1.Instituition :Vaal University of Technology

Subjects passed :Human Resources 1,2&3

:Business Management 1.2&3

:Management Of Training 1

:Industrial Relations 1

:Labour Law

:Communication In English

2.Instituition :HAVATECH(s-t-e-c-h)

Certificate :Computer Literacy&Call Centre Administration

Subjects :Introduction to Computing

Telephone Skills

Behavioral Skills

Call Centre Communication&

Customer Service

3.Instituition :NNAKO PROJECT CC

Certificate obtained :Basic Computer Literacy

Subjects :Microsoft Word

Excel

Power Point

Internet&Email

WORKING EXPERIENCE

Name of Company :Statistics S.A

Position held :Enumerator

Period of service :01 to 31 October 2000

Name of Employer :Dr S.C Khasha

Position held :Receptionist

Period of service :01/03/2007 to 24/07/2011

Name of Employer :Dr M.M Maluleke

Position held :Receptionist

Period of service :25/07/2011 to 22/12/2012

PERSONAL QUALITIES

1.Good communication skills both written&verbal

2.Excellent time management skills

3.Ability to work under pressure

4.Good interpersonal skills

5.Good in team working

REFERENCES

Contact person :Shelly Shihundla

Designation :Supervisor

Company :STATS S.A

Cell no :083-***-****

Contact person :Dr S.C Khasha

Designation :Medical Doctor

Cell no :083-***-****

Email Address :************@*****.***

Contact person :Dr M.M Maluleke

Designation :Medical Doctor

Cell no :082-***-****

Email Address **********@*****.***

Contact this candidate